639-0406 – Quality and Human Factor (JLF)
Gurantor department | Department of Quality Management |
Subject guarantor | prof. Ing. Růžena Petříková, CSc. |
Study level | undergraduate or graduate |
Subject aims expressed by acquired skills and competences
The aim of the contents of this subject is to understand that successful
assurance of quality system is not only in direct quality management but
first of all it depends on knowledge of people in companies, their motivation and their permanent and efficient education to quality. All of this will focus on the area of present requirements of the new documantation of the ISO standards and on innovative EFQM Business Excellence Model.
Teaching methods
Summary
Human Resource Management. Importance of Human Factor in Quality Systems. Human Resource Management System according to ČSN ISO 9000:2001 Requirements and Excellence EFQM Model. Forms and Structures of Employee Education towards Quality. Philosophy of a Learning Company. Measurement and Evaluation of Effectiveness of Training. Role of Top Management in Quality Management. Delegation of Powers. Communication and Motivation in Quality Management Systems. Measurement of Employee Satisfaction. Management of People, Styles of Management. Team Work and its Forms in Quality Management. Groups of Quality, KAIZEN, 5S Method, Investor in People. Knowledge Management – 5 S Method, Investors in People. Knowledge Management – definition, historical development; knowledge management in QMS current documents; definition of basic activities in the KM area; knowledge management as a process; key processes in the KM area; knowledge worker (distinctive features, management barriers); methods of intangible assets/knowledge evaluations; knowledge management assets . Company Culture and TQM. Corporate Social Responsibility and Ethical Principles of Company Management Systems.
Compulsory literature:
Recommended literature:
Prerequisities
Subject has no prerequisities.
Co-requisities
Subject has no co-requisities.