152-0504/01 – Quality Management (QM)

Gurantor department	Department of Business Administration	Credits	3
Subject guarantor	doc. Dr. Ing. Pavel Blecharz	Subject version guarantor	doc. Dr. Ing. Pavel Blecharz
Study level	undergraduate or graduate
		Study language	English
Year of introduction	2017/2018	Year of cancellation	2018/2019
Intended for the faculties	EKF	Intended for study types	Bachelor, Follow-up Master

Instruction secured by
Login	Name	Tuitor	Teacher giving lectures
BLE50	doc. Dr. Ing. Pavel Blecharz
MAC27	Ing. Lenka Heczková
STV02	Ing. Hana Štverková, Ph.D.,MBA,LL.M.

Extent of instruction for forms of study
Form of study	Way of compl.	Extent
Full-time	Examination	2+0

Subject aims expressed by acquired skills and competences

1. Common introduction to quality management 2. Clarification of quality management systems principles in accordance with international standars 3. TQM principles clarification 4. To teach process thinking and management 5. Take control of simple quality tools for process maping and analysis. 6. Take control of simple quality tools for quality analysis and customer satisfaction evaluation 7. Quality costs

Teaching methods

Lectures
Individual consultations

Summary

Compulsory literature:

1) Quality planning and analysis : from product development through use / J.M. Juran, Frank M. Gryna. - 3rd ed. / prepared by Frank M. Gryna, intern. ed.. - New York : McGraw-Hill, 1993,il. ISBN 0-07-112992-8 2) Total quality control / A.V. Feigenbaum. - 3rd ed., rev.. - New York : McGraw-Hill, 1991 - xxvii, : il. ISBN 0-07-112612-0

Recommended literature:

1) ISO 9000 series, ISO 9000:2015, ISO 9001:2015 2) Juran's quality handbook / Joseph M. Juran, co-editor-in-chief, A. Blanton Godfrey, co-editor-in-chief. - 5th ed.. - New York : McGraw-Hill, c1999 - [1618] ISBN 0-07-034003-X 3) Process management to quality improvement : the way to design, document and re-engineer business systems / Gary Born. - Chichester : Wiley, c1994 - xiv, ISBN 0-471-94283-9 4) Total quality management : text with cases [Oakland, 2003] / John S. Oakland. - 3rd ed.. - Oxford : Elsevier Butterw

Way of continuous check of knowledge in the course of semester

E-learning

Other requirements

Semestral project - illustration of good and poor quality.

Prerequisities

Subject has no prerequisities.

Co-requisities

Subject has no co-requisities.

Subject syllabus:

Conditions for subject completion

Conditions for completion are defined only for particular subject version and form of study

Occurrence in study plans

Academic year	Programme	Branch/spec.	Spec.	Zaměření	Form	Study language	Tut. centre	Year	W	S	Type of duty

Occurrence in special blocks

Block name	Academic year	Form of study	Study language	Year	W	S	Type of block	Block owner
Incoming Students	2017/2018	Full-time	English				Choice-compulsory	163 - International Office	stu. block

Assessment of instruction

Předmět neobsahuje žádné hodnocení.