115-0320/01 – Tourism Fact-finding Centers and Systems (INFOCR)
Gurantor department | Department of Management | Credits | 3 |
Subject guarantor | Ing. Jarmil Adamec, Ph.D. | Subject version guarantor | Ing. Jarmil Adamec, Ph.D. |
Study level | undergraduate or graduate | Requirement | Compulsory |
Year | 2 | Semester | summer |
| | Study language | Czech |
Year of introduction | 2007/2008 | Year of cancellation | 2014/2015 |
Intended for the faculties | EKF | Intended for study types | Bachelor |
Subject aims expressed by acquired skills and competences
- to know the the structure of information centers,
- orientate in the range of information systems,
- gain an overview of the specific requirements for information systems in tourism organizations
- be qualified to work with information
- to manage the work of the booking and information systems at the user level
Teaching methods
Lectures
Tutorials
Summary
Get comprehensive knowledge about the structure of the information centers for their operations, economics and the importance of obtaining an overview of the use of information systems applicable to tourism. The aim is to gain theoretical and practical bases for business and management area of tourism service institutions.
Compulsory literature:
Recommended literature:
Way of continuous check of knowledge in the course of semester
písemný průběžný test
E-learning
Other requirements
The ability to work with information, computer literacy.
Prerequisities
Subject has no prerequisities.
Co-requisities
Subject has no co-requisities.
Subject syllabus:
1. Tourism Information Centres
• Development and history information for tourism
• Principles of activity and how the establishment of information centers
• Status information centers in the system of tourism
2. Terms of business information centers
• Legislative Conditions
• Economic conditions
• Forms of cooperation, coordination activities, work with media
3. Management Information Center
• Management System, creating networks of information centers
• The way staff work and principles of personnel selection information centers
• location and workplace equipment
• Psychological aspects of the work in the information center
4. Contents [structure] activities
• Supporting Information Center focus
• Additional services at the information center
• New developments
5. information sources and method of processing information
• Basic information sources
• The processing of information and updates
• The submission of information to candidates
6. Interoperability Information Centres
• Association of Tourist and Information Centres [ATIS] - meaning and position in the tourism
• ATIS - statutes, rules of procedure, methodology
• International co-operation of information centers
7. Presentation system activity in the region information center
• Principles of participation in exhibitions and fairs of tourism
• Forms of presentation of the territorial unit [sites]
• Product options menu tourism
• Dealing with customers
• Presentation on the Internet
8. International Information Systems
• Definitions
• Basic principles and structure of the reservation and information systems
• Trends CRS
• The consortium [Amadeus, Galileo, Sabre, Pars, Abacus, Worldspan, Apollo, System One]
9. The relationship between CRSs and airlines and travel agencies
• Act on the management of CRS
• regulatory provisions for computer reservation systems
• ECAC [European Civil Aviation Conference]
10. Booking Systems accommodation
• Basic hotel chains in the world and their information systems
• Overview of domestic hotel system
11. Information systems of tourism in the Czech Republic
• Definition of the concept, structure, level of use
• Connection to international information systems
• Information systems of cultural heritage
12. Trends in the development of information systems of tourism
• Development of Internet
• The emergence of the information highway
• Other applications of information technology-options
Conditions for subject completion
Occurrence in study plans
Occurrence in special blocks
Assessment of instruction