115-0321/03 – Services (SLUŽ)

Gurantor departmentDepartment of ManagementCredits3
Subject guarantordoc. Ing. Václav Lednický, CSc.Subject version guarantordoc. Ing. Václav Lednický, CSc.
Study levelundergraduate or graduate
Study languageCzech
Year of introduction2011/2012Year of cancellation2014/2015
Intended for the facultiesEKFIntended for study typesBachelor
Instruction secured by
LoginNameTuitorTeacher giving lectures
ADA144 Ing. Jarmil Adamec, Ph.D.
Extent of instruction for forms of study
Form of studyWay of compl.Extent
Full-time Examination 3+0

Subject aims expressed by acquired skills and competences

- recognize the importance of management of human resources which is a necessary condition for success and the quality of service, - to be able to evaluate service levels, - an overview of additional services in the travel industry and understand the significance of their use in tourism.

Teaching methods

Lectures
Individual consultations

Summary

To get acquainted with the nature and conditions of service provision. The course will enable students to gain the necessary insight and expertise on how to use the service.

Compulsory literature:

DAHMER, Sondra J. and Kurt W. KAHL. Restaurant Service Basics. 2nd ed. New Jersey: John Wiley, 2008. ISBN 978-0470107850. ORDÓÑEZ de PABLOS, Patricia, Robert TENNYSON and Jingyuan ZHAO. Global Hospitality and Tourism Management Technologies (Premier Reference Source). Hershey: IGI Global, 2011. ISBN 978-1613500415.

Recommended literature:

HALL, C. Michael and Alan A. LEW. Understanding and Managing Tourism Impacts: An Integrated Approach (Contemporary Geographies of Leisure, Tourism and Mobility). New York: Routledge, 2009. ISBN 978-0-203-87587-7. WALKER, John R. The Restaurant: From Concept to Operation. 6th ed. New Jersey: John Wiley, 2010. ISBN 978-0470626436.

Way of continuous check of knowledge in the course of semester

personal consultation

E-learning

Další požadavky na studenta

Další požadavky na studenta

Prerequisities

Subject has no prerequisities.

Co-requisities

Subject has no co-requisities.

Subject syllabus:

1. Services as a form of economic activity - Defining Service - Property Services - Distribution services 2. Demand for services - Key factors of demand - Evaluation of consumer services - Application outsourcing 3. Influences on services - The human factor in service - Technique and technologies of services - Human resources and training for work in the service 4. Production Services - Market and non-market types of services - Evaluating the level of services - Development status of the service 5. Globalization of Services - Expanding the mass production of services - Increasing the the production of services - Creation of infrastructure services - The risk in the services 6. Market of services - Domestic and international services market - Liberalization of services - Integration services market 7. Non-market services - Definition of non-market services and their importance - Utilities (financing, providers) - The social aspects of non-market services - Changes in this area 8. Additional services in tourism and its importance - Passport and visa services - Customs Service - Insurance Services - Financial services - Health Services - Cultural, social, sports services - Accompanying events during congresses - Congress Services - Leisure Services 9. Vending - Definition and development changes - Application (representation, costs, individual solutions) - Technical development machines

Conditions for subject completion

Conditions for completion are defined only for particular subject version and form of study

Occurrence in study plans

Academic yearProgrammeField of studySpec.FormStudy language Tut. centreYearWSType of duty
2014/2015 (B6208) Economics and Management (6501R006) Tourism Economics P Czech Uherské Hradiště 2 Choice-compulsory study plan
2013/2014 (B6208) Economics and Management (6501R006) Tourism Economics P Czech Uherské Hradiště 2 Choice-compulsory study plan
2013/2014 (B6208) Economics and Management (6501R006) Tourism Economics (02) Tourism Economics P Czech Uherské Hradiště 2 Choice-compulsory study plan
2012/2013 (B6208) Economics and Management (6501R006) Tourism Economics (02) Tourism Economics P Czech Uherské Hradiště 2 Choice-compulsory study plan
2011/2012 (B6208) Economics and Management (6501R006) Tourism Economics (02) Tourism Economics P Czech Uherské Hradiště 2 Choice-compulsory study plan

Occurrence in special blocks

Block nameAcademic yearForm of studyStudy language YearWSType of blockBlock owner