115-0321/03 – Services (SLUŽ)
| Gurantor department | Department of Management | Credits | 3 |
| Subject guarantor | doc. Ing. Václav Lednický, CSc. | Subject version guarantor | doc. Ing. Václav Lednický, CSc. |
| Study level | undergraduate or graduate | Requirement | Choice-compulsory |
| Year | 2 | Semester | winter |
| | Study language | Czech |
| Year of introduction | 2011/2012 | Year of cancellation | 2014/2015 |
| Intended for the faculties | EKF | Intended for study types | Bachelor |
Subject aims expressed by acquired skills and competences
- recognize the importance of management of human resources which is a necessary condition for success and the quality of service,
- to be able to evaluate service levels,
- an overview of additional services in the travel industry and understand the significance of their use in tourism.
Teaching methods
Lectures
Individual consultations
Summary
To get acquainted with the nature and conditions of service provision. The course will enable students to gain the necessary insight and expertise on how to use the service.
Compulsory literature:
Recommended literature:
Way of continuous check of knowledge in the course of semester
personal consultation
E-learning
Other requirements
Další požadavky na studenta
Prerequisities
Subject has no prerequisities.
Co-requisities
Subject has no co-requisities.
Subject syllabus:
1. Services as a form of economic activity
- Defining Service
- Property Services
- Distribution services
2. Demand for services
- Key factors of demand
- Evaluation of consumer services
- Application outsourcing
3. Influences on services
- The human factor in service
- Technique and technologies of services
- Human resources and training for work in the service
4. Production Services
- Market and non-market types of services
- Evaluating the level of services
- Development status of the service
5. Globalization of Services
- Expanding the mass production of services
- Increasing the the production of services
- Creation of infrastructure services
- The risk in the services
6. Market of services
- Domestic and international services market
- Liberalization of services
- Integration services market
7. Non-market services
- Definition of non-market services and their importance
- Utilities (financing, providers)
- The social aspects of non-market services
- Changes in this area
8. Additional services in tourism and its importance
- Passport and visa services
- Customs Service
- Insurance Services
- Financial services
- Health Services
- Cultural, social, sports services
- Accompanying events during congresses
- Congress Services
- Leisure Services
9. Vending
- Definition and development changes
- Application (representation, costs, individual solutions)
- Technical development machines
Conditions for subject completion
Occurrence in study plans
Occurrence in special blocks
Assessment of instruction