115-0324/01 – Technics of Services in Tourism (TSCR)

Gurantor departmentDepartment of ManagementCredits5
Subject guarantorIng. Vlasta Humlová, Ph.D.Subject version guarantorIng. Vlasta Humlová, Ph.D.
Study levelundergraduate or graduate
Study languageCzech
Year of introduction2008/2009Year of cancellation2009/2010
Intended for the facultiesEKFIntended for study typesBachelor
Instruction secured by
LoginNameTuitorTeacher giving lectures
JAN0003 Ing. Martina Janásová
LED30 doc. Ing. Václav Lednický, CSc.
Extent of instruction for forms of study
Form of studyWay of compl.Extent
Full-time Credit and Examination 2+1

Subject aims expressed by acquired skills and competences

- know the classification of services and be able to identify their characteristics, - orientation in the civil law aspects of service provision in tourism) - a comprehensive view on how the provision of services in tourism and be able to apply knowledge acquired in the service management practice.

Teaching methods

Lectures
Tutorials

Summary

Introducing students to the area of ​​tourism services and provide basic information on the colorful package tourism. Students also gain a theoretical basis for single species management of services.

Compulsory literature:

DAHMER, Sondra J. and Kurt W. KAHL. Restaurant Service Basics. 2nd ed. New Jersey: John Wiley, 2008. ISBN 978-0470107850. ORDÓÑEZ de PABLOS, Patricia, Robert TENNYSON and Jingyuan ZHAO. Global Hospitality and Tourism Management Technologies (Premier Reference Source). Hershey: IGI Global, 2011. ISBN 978-1613500415.

Recommended literature:

HALL, C. Michael and Alan A. LEW. Understanding and Managing Tourism Impacts: An Integrated Approach (Contemporary Geographies of Leisure, Tourism and Mobility). New York: Routledge, 2009. ISBN 978-0-203-87587-7. WALKER, John R. The Restaurant: From Concept to Operation. 6th ed. New Jersey: John Wiley, 2010. ISBN 978-0470626436.

Way of continuous check of knowledge in the course of semester

E-learning

Další požadavky na studenta

Prerequisities

Subject has no prerequisities.

Co-requisities

Subject has no co-requisities.

Subject syllabus:

Conditions for subject completion

Full-time form (validity from: 1960/1961 Summer semester)
Task nameType of taskMax. number of points
(act. for subtasks)
Min. number of points
Exercises evaluation and Examination Credit and Examination 100 (100) 51
        Exercises evaluation Credit 30 (30) 0
                Other task type Other task type 30  0
        Examination Examination 70 (70) 0
                Written examination Written examination 70  0
Mandatory attendence parzicipation:

Show history

Occurrence in study plans

Academic yearProgrammeField of studySpec.FormStudy language Tut. centreYearWSType of duty
2009/2010 (B6208) Economics and Management (6501R006) Tourism Economics (02) Tourism Economics P Czech Uherské Hradiště 3 Compulsory study plan
2008/2009 (B6208) Economics and Management (6501R006) Tourism Economics (02) Tourism Economics P Czech Uherské Hradiště 3 Compulsory study plan

Occurrence in special blocks

Block nameAcademic yearForm of studyStudy language YearWSType of blockBlock owner