115-0324/02 – Technics of Services in Tourism (TSCR)

Gurantor departmentDepartment of ManagementCredits4
Subject guarantorIng. Vlasta Humlová, Ph.D.Subject version guarantorIng. Vlasta Humlová, Ph.D.
Study levelundergraduate or graduate
Study languageCzech
Year of introduction2010/2011Year of cancellation2014/2015
Intended for the facultiesEKFIntended for study typesBachelor
Instruction secured by
LoginNameTuitorTeacher giving lectures
ADA144 Ing. Jarmil Adamec, Ph.D.
ILC0001 Ing. Ingrid Ilčíková
JAN0003 Ing. Martina Janásová
LED30 doc. Ing. Václav Lednický, CSc.
Extent of instruction for forms of study
Form of studyWay of compl.Extent
Full-time Credit and Examination 2+1

Subject aims expressed by acquired skills and competences

- know the classification of services and be able to identify their characteristics, - orientation in the civil law aspects of service provision in tourism) - a comprehensive view on how the provision of services in tourism and be able to apply knowledge acquired in the service management practice.

Teaching methods

Lectures
Tutorials

Summary

Introducing students to the area of ​​tourism services and provide basic information on the colorful package tourism. Students also gain a theoretical basis for single species management of services.

Compulsory literature:

DAHMER, Sondra J. and Kurt W. KAHL. Restaurant Service Basics. 2nd ed. New Jersey: John Wiley, 2008. ISBN 978-0470107850. ORDÓÑEZ de PABLOS, Patricia, Robert TENNYSON and Jingyuan ZHAO. Global Hospitality and Tourism Management Technologies (Premier Reference Source). Hershey: IGI Global, 2011. ISBN 978-1613500415.

Recommended literature:

HALL, C. Michael and Alan A. LEW. Understanding and Managing Tourism Impacts: An Integrated Approach (Contemporary Geographies of Leisure, Tourism and Mobility). New York: Routledge, 2009. ISBN 978-0-203-87587-7. WALKER, John R. The Restaurant: From Concept to Operation. 6th ed. New Jersey: John Wiley, 2010. ISBN 978-0470626436.

Way of continuous check of knowledge in the course of semester

practical application case studies

E-learning

Další požadavky na studenta

Market research and tracking of modern trends, participation in the tour.

Prerequisities

Subject has no prerequisities.

Co-requisities

Subject has no co-requisities.

Subject syllabus:

1. The basic characteristics of services 2. Tourism Services 3. Services of travel agencies 4. Transport services 5. Accommodation services 6. Catering 7. Foreign Exchange Services 8. Services of passport and customs 9. Guide Services 10. Hiking and biking 11. Insurance in tourism 12. Tourism services at the Centre (destination) 13. Sales Techniques in Tourism

Conditions for subject completion

Conditions for completion are defined only for particular subject version and form of study

Occurrence in study plans

Academic yearProgrammeField of studySpec.FormStudy language Tut. centreYearWSType of duty
2014/2015 (B6208) Economics and Management (6501R006) Tourism Economics P Czech Uherské Hradiště 3 Compulsory study plan
2013/2014 (B6208) Economics and Management (6501R006) Tourism Economics P Czech Uherské Hradiště 3 Compulsory study plan
2013/2014 (B6208) Economics and Management (6501R006) Tourism Economics (02) Tourism Economics P Czech Uherské Hradiště 3 Compulsory study plan
2012/2013 (B6208) Economics and Management (6501R006) Tourism Economics (02) Tourism Economics P Czech Uherské Hradiště 3 Compulsory study plan
2011/2012 (B6208) Economics and Management (6501R006) Tourism Economics (02) Tourism Economics P Czech Uherské Hradiště 3 Compulsory study plan
2010/2011 (B6208) Economics and Management (6501R006) Tourism Economics (00) Tourism Economics P Czech Uherské Hradiště 3 Compulsory study plan
2010/2011 (B6208) Economics and Management (6501R006) Tourism Economics (02) Tourism Economics P Czech Uherské Hradiště 3 Compulsory study plan

Occurrence in special blocks

Block nameAcademic yearForm of studyStudy language YearWSType of blockBlock owner