115-0324/02 – Technics of Services in Tourism (TSCR)
Gurantor department | Department of Management | Credits | 4 |
Subject guarantor | Ing. Vlasta Humlová, Ph.D. | Subject version guarantor | Ing. Vlasta Humlová, Ph.D. |
Study level | undergraduate or graduate | Requirement | Compulsory |
Year | 3 | Semester | winter |
| | Study language | Czech |
Year of introduction | 2010/2011 | Year of cancellation | 2014/2015 |
Intended for the faculties | EKF | Intended for study types | Bachelor |
Subject aims expressed by acquired skills and competences
- know the classification of services and be able to identify their characteristics,
- orientation in the civil law aspects of service provision in tourism)
- a comprehensive view on how the provision of services in tourism and be able to apply knowledge acquired in the service management practice.
Teaching methods
Lectures
Tutorials
Summary
Introducing students to the area of tourism services and provide basic information on the colorful package tourism. Students also gain a theoretical basis for single species management of services.
Compulsory literature:
Recommended literature:
Way of continuous check of knowledge in the course of semester
practical application case studies
E-learning
Other requirements
Market research and tracking of modern trends, participation in the tour.
Prerequisities
Subject has no prerequisities.
Co-requisities
Subject has no co-requisities.
Subject syllabus:
1. The basic characteristics of services
2. Tourism Services
3. Services of travel agencies
4. Transport services
5. Accommodation services
6. Catering
7. Foreign Exchange Services
8. Services of passport and customs
9. Guide Services
10. Hiking and biking
11. Insurance in tourism
12. Tourism services at the Centre (destination)
13. Sales Techniques in Tourism
Conditions for subject completion
Occurrence in study plans
Occurrence in special blocks
Assessment of instruction