115-0590/01 – Crisis Management (CRMAN)

Gurantor departmentDepartment of ManagementCredits4
Subject guarantordoc. Ing. Marie Mikušová, Ph.D.Subject version guarantordoc. Ing. Marie Mikušová, Ph.D.
Study levelundergraduate or graduate
Study languageEnglish
Year of introduction2013/2014Year of cancellation2013/2014
Intended for the facultiesEKFIntended for study typesFollow-up Master
Instruction secured by
LoginNameTuitorTeacher giving lectures
MIK90 doc. Ing. Marie Mikušová, Ph.D.
Extent of instruction for forms of study
Form of studyWay of compl.Extent
Full-time Credit and Examination 2+1

Subject aims expressed by acquired skills and competences

Learning outcomes: Analysis: to identify the signals of crise to evaluate the requirements for a crisis manager to analyse the causes, course and incidences of the crises Synthesis: to generalize the procedure of crisis solutions to assemble simple crisis plan to categorize types of crises Evaluation: to measure the ways of risk diversification to evaluate the impacts on the enterprise stability to analyse the process to recommend simple crisis strategy

Teaching methods

Lectures
Individual consultations
Project work

Summary

Crises management is defined as a summary of managerial activities aimed at broad problematic, beginning with risk evaluation, through planning and organizing all the way to realization and verification of all activities performed in connection with the crises situation solution. After the subject completion, the student gains: clear idea about what is business crises and its management, enough information about the issues of business crises today and what kinds can we expect tomorrow, what does it take to manage them and also inspiration for his/her own effective steps in the field of crises management. To achieve these targets the subject is aimed at crises with economic characteristics – from its typology, symptoms, revitalization process, and prevention principles to way of closing the business. The subject emphasizes secure business continuity, which derives from complex approach to prevention, reaction to crises situation, consequence minimization and recovery from the crises situation. It considers securing continuity as a continuous process and as a set of countermeasures, which can prevent, overcome or significantly reduce the influence of interfering factors onto smooth and undisturbed activity.

Compulsory literature:

MIKUŠOVÁ, Marie. Crisis management. Review of interdisciplinary approaches to crisis and crisis management. Saarbrucken: LAP, 2012. ISBN 978-3-8476-4870-2. LERBINGER, Otto. The Crisis Manager. Facing disasters, conflicts, and failures. 2nd ed. Routledge, 2012. ISBN 978-0-415-89228-5.

Recommended literature:

1. ADIZES, Ichak. How to Manage in Times of Crisis (And How to Avoid a Crisis in the First Place). Adizes Institute, 2009. ISBN 093712009X. 2. BARTON, Laurence. Crisis in Organizations II. Thomson Learning, 2001. ISBN 0-324-02429-0. 3. BARTON, Laurence. Crisis Leadership Now: A Real-World Guide to Preparing for Threats, Disaster, Sabotage, and Scandal. McGraw-Hill, 2007. ISBN 071498826. 4. BERNSTEIN, Jonathan. Managing Crises (Pocket Mentor). Harvard Business School, 2008. ISBN 1422122743. 5. BERNSTEIN, Jonathan. Manager's Guide to Crisis Management (Briefcase Books Series). McGraw-Hill, 2011. ISBN 0071769498. 6. BRECHER, Michael and Jonathan WILKENELD. A Study of Crisis. University of Michigan, 2000. ISBN 047208707X. 7. BURTLES, Jim. Principles and Practice of Business Continuity: Tools and Techniques. Rothstein Associates, 2007. ISBN 1931332398. 8. CARNALL, Colin. Managing Change in Organizations. 5th edition. Financial Times Management, 2007. ISBN 0-13-150954-3. 9. COOMBS, Timmothy, W. Ongoing Crisis Communication: Planning, Managing, and Responding. Sage, 2011. ISBN 141298310X. 10. DEZENHALL, Eric and John WEBER. Damage Control: The Essential Lessons of Crisis Management. Prospecta, 2011. ISBN 1935212249. 11. FULMER, Kenneth, L. Business Continuity Planning. Brookfield: Rothstein, 2005. ISBN 1-931332-21-5. 12. CHAPMAN, Chris and Stephen WARD. How to Manage Project Oportunity and Risk. Wiley, 2011. ISBN 978-0-470-68649-2. 13. CHAPMAN, Robert, J. Simple tools and techniques for enterprise risk management. Wiley, 2006. ISBN 978-0-470-01466-0. 14. JAMES, Richard, K. Crisis Intervention Strategies. Brooks Cole, 2007. ISBN 0495100269. 15. MIKUŠOVÁ, Marie. Changes in the research of crisis. World Academy of Science, Engineering and Technology. 2011, vol. 80, p. 307-311. eISSN 2010-3778. 16. MIKUŠOVÁ, Marie and Petra HORVÁTHOVÁ. The research approaches on crisis and its management. World Academy of Science, Engineering and Technology. 2011, vol. 73, p. 610-618. eISSN 2010-3778. 17. MIKUŠOVÁ, Marie. The Organizational Crisis Caused by Man. In: International Conference on Business, Economics and Management (ICBEM 2011). World Academy of Science, Engineering and Technology. 2011, vol. 7, issue 78, p. 433-438. eISSN 2010-3778. 18. MIKUŠOVÁ, Marie. Typology of Crises. In: International Conference on Business, Economics, and Financial Sciences, Management. 2011, vol. 7, issue 80, p. 1365-1371. eISSN 2010-3778. 19. RINGLAND, G., O. SPARROW and P. LUSTIG. Beyond Crisis. Achieving Renewal in a Turbulent World. Wiley, 2010. ISBN 978-0-470-68577-8.

Way of continuous check of knowledge in the course of semester

presentation of essays and discussions

E-learning

In this course the form of E-learning is preferred. Teaching is carried out through consultation and regular lectures. Study materials are put into the internal system LMS. Students can make a consultation with the teacher. Students fulfill their obligations by writing essays and passing a written or oral examination.

Další požadavky na studenta

advanced knowledge of management and economics subjects

Prerequisities

Subject has no prerequisities.

Co-requisities

Subject has no co-requisities.

Subject syllabus:

1 Crisis • Admitting the crisis, Signals of a crisis 2 Stakeholders 3 Crisis team 4 Damage incurred 5 Diagnosis • Analyses, The type of crisis, Strategy of coping with a crisis 6 Crisis interventions • Recovery (revitalization) plan, Crisis stabilization, New management, Stakeholder management, Change of organization strategy, Critical process of improvement, Organizational changes, Financial restructuring, Evaluation of crisis management results and their use for prevention, Restoration of credibility 7 Communication with stakeholders 8 Termination of a crisis (putting a crisis to an end) 9 Prevention of a crisis • Finding bottlenecks, Crisis plan, Procedure for drawing up a simple crisis plan, Crisis team, Information, Preparation of room for the management of unexpected events Training and preparation of managers for prevention and management of business crises: 1. The practice of crisis management in organizations and the desirable focus of the education system in this area 2. Factors influencing the course of a crisis • Personal approach of the manager to the preparation for a crisis event, Conditions for preparation for a crisis, Subsystems of preparation and training 3. Requirements placed on the preparation of a manager

Conditions for subject completion

Conditions for completion are defined only for particular subject version and form of study

Occurrence in study plans

Academic yearProgrammeField of studySpec.FormStudy language Tut. centreYearWSType of duty

Occurrence in special blocks

Block nameAcademic yearForm of studyStudy language YearWSType of blockBlock owner
Incoming students 2013/2014 Full-time Czech Choice-compulsory 163 - International Office stu. block