152-0355/01 – Quality Management A (ŘJA)

Gurantor departmentDepartment of Business AdministrationCredits4
Subject guarantordoc. Dr. Ing. Pavel BlecharzSubject version guarantordoc. Dr. Ing. Pavel Blecharz
Study levelundergraduate or graduateRequirementCompulsory
Study languageCzech
Year of introduction1999/2000Year of cancellation2008/2009
Intended for the facultiesEKFIntended for study typesBachelor
Instruction secured by
LoginNameTuitorTeacher giving lectures
BLE50 doc. Dr. Ing. Pavel Blecharz
TVR09 Ing. Leo Tvrdoň, Ph.D., ALog.
Extent of instruction for forms of study
Form of studyWay of compl.Extent
Full-time Credit and Examination 2+1

Subject aims expressed by acquired skills and competences

Goals: 1. Common introduction to quality management 2. Clarification of quality management systems principles in accordance with international standars 3. TQM principles clarification 4. To teach process thinking and management 5. Take control of simple quality tools for process maping and analysis. 6. Take control of simple quality tools for quality analysis and customer satisfaction evaluation 7.Quality costs

Teaching methods



The module is introduction to the quality management topics. The understanding the quality, the customers and society requirements on quality and economic aspects of quality are explained. The factors that influence the quality are discussed. The leagal frame for the quality assurance and quality documentation is a significant part of the module. The introduction to the quality systems and also the training of the simple statistic tools for the quality measurement and analysis are included.

Compulsory literature:

DOUGLAS, Montgomery. Introduction to statistical quality control. 6th ed.. Hoboken: Wiley, 2009. 734 s. ISBN 978-0-470-16992-6.

Recommended literature:

1. DALE, B, Anthony van der WIELE a Jos van IWAARDEN. Managing quality. 5th ed. Malden: Blackwell, 2007, xxix, 610 s. ISBN 978-1-4051-4279-3. 2. JURAN, J a Joseph A DE FEO. Juran's quality handbook: the complete guide to performance excellence. 6th ed. New York: McGraw-Hill, c2010, xxi, 1113 s. ISBN 978-0-07-162973-7. 3. OAKLAND, John S. Oakland on quality management. Oxford: Elsevier Butterworth-Heinemann, 2004, x, 476 s. ISBN 0-7506-5741-3.

Way of continuous check of knowledge in the course of semester


Other requirements


Subject has no prerequisities.


Subject has no co-requisities.

Subject syllabus:

1. Quality management - terms, definitions. 2. Process measurement, analysis and improvement 3. International system standards (ISO) 4. The principles of quality management system 5. Product realization 6. Quality costs 7. Legal requirements

Conditions for subject completion

Conditions for completion are defined only for particular subject version and form of study

Occurrence in study plans

Academic yearProgrammeField of studySpec.ZaměřeníFormStudy language Tut. centreYearWSType of duty
2006/2007 (B6208) Economics and Management (6208R020) Business Economics (00) Business Economics P Czech Ostrava 3 Compulsory study plan
2005/2006 (B6208) Economics and Management (6208R020) Business Economics (00) Business Economics P Czech Ostrava 3 Compulsory study plan
2005/2006 (B6208) Economics and Management (6208R020) Business Economics (05) Business Economics P Czech Ostrava 3 Compulsory study plan

Occurrence in special blocks

Block nameAcademic yearForm of studyStudy language YearWSType of blockBlock owner