152-0355/01 – Quality Management A (ŘJA)

Gurantor department	Department of Business Administration	Credits	4
Subject guarantor	doc. Dr. Ing. Pavel Blecharz	Subject version guarantor	doc. Dr. Ing. Pavel Blecharz
Study level	undergraduate or graduate	Requirement	Compulsory
Year	3	Semester	winter
		Study language	Czech
Year of introduction	1999/2000	Year of cancellation	2008/2009
Intended for the faculties	EKF	Intended for study types	Bachelor

Instruction secured by
Login	Name	Tuitor	Teacher giving lectures
BLE50	doc. Dr. Ing. Pavel Blecharz
TVR09	Ing. Leo Tvrdoň, Ph.D., ALog.

Extent of instruction for forms of study
Form of study	Way of compl.	Extent
Full-time	Credit and Examination	2+1

Subject aims expressed by acquired skills and competences

Goals: 1. Common introduction to quality management 2. Clarification of quality management systems principles in accordance with international standars 3. TQM principles clarification 4. To teach process thinking and management 5. Take control of simple quality tools for process maping and analysis. 6. Take control of simple quality tools for quality analysis and customer satisfaction evaluation 7.Quality costs

Teaching methods

Lectures
Tutorials

Summary

The module is introduction to the quality management topics. The understanding the quality, the customers and society requirements on quality and economic aspects of quality are explained. The factors that influence the quality are discussed. The leagal frame for the quality assurance and quality documentation is a significant part of the module. The introduction to the quality systems and also the training of the simple statistic tools for the quality measurement and analysis are included.

Compulsory literature:

DOUGLAS, Montgomery. Introduction to statistical quality control. 6th ed.. Hoboken: Wiley, 2009. 734 s. ISBN 978-0-470-16992-6.

Recommended literature:

1. DALE, B, Anthony van der WIELE a Jos van IWAARDEN. Managing quality. 5th ed. Malden: Blackwell, 2007, xxix, 610 s. ISBN 978-1-4051-4279-3. 2. JURAN, J a Joseph A DE FEO. Juran's quality handbook: the complete guide to performance excellence. 6th ed. New York: McGraw-Hill, c2010, xxi, 1113 s. ISBN 978-0-07-162973-7. 3. OAKLAND, John S. Oakland on quality management. Oxford: Elsevier Butterworth-Heinemann, 2004, x, 476 s. ISBN 0-7506-5741-3.

Way of continuous check of knowledge in the course of semester

E-learning

Other requirements

Prerequisities

Subject has no prerequisities.

Co-requisities

Subject has no co-requisities.

Subject syllabus:

1. Quality management - terms, definitions. 2. Process measurement, analysis and improvement 3. International system standards (ISO) 4. The principles of quality management system 5. Product realization 6. Quality costs 7. Legal requirements

Conditions for subject completion

Conditions for completion are defined only for particular subject version and form of study

Occurrence in study plans

Academic year	Programme	Branch/spec.	Spec.	Form	Study language	Tut. centre	Year	Type of duty
2006/2007	(B6208) Economics and Management	(6208R020) Business Economics	(00) Business Economics	P	Czech	Ostrava	3	Compulsory	study plan
2005/2006	(B6208) Economics and Management	(6208R020) Business Economics	(00) Business Economics	P	Czech	Ostrava	3	Compulsory	study plan
2005/2006	(B6208) Economics and Management	(6208R020) Business Economics	(05) Business Economics	P	Czech	Ostrava	3	Compulsory	study plan

Occurrence in special blocks

Block name	Academic year	Form of study	Study language	Year	W	S	Type of block	Block owner

Assessment of instruction

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