152-0355/04 – Quality Management A (ŘJA)

Gurantor departmentDepartment of Business AdministrationCredits4
Subject guarantordoc. Dr. Ing. Pavel BlecharzSubject version guarantordoc. Dr. Ing. Pavel Blecharz
Study levelundergraduate or graduateRequirementChoice-compulsory
Year1Semesterwinter
Study languageCzech
Year of introduction2011/2012Year of cancellation2011/2012
Intended for the facultiesEKFIntended for study typesBachelor, Follow-up Master
Instruction secured by
LoginNameTuitorTeacher giving lectures
BLE50 doc. Dr. Ing. Pavel Blecharz
KON385 Ing. Filip Konečný
SIK159 Ing. Irena Sikorová
TVR09 Ing. Leo Tvrdoň, Ph.D., ALog.
Extent of instruction for forms of study
Form of studyWay of compl.Extent
Full-time Credit 2+2

Subject aims expressed by acquired skills and competences

Goals: 1. Common introduction to quality management 2. Clarification of quality management systems principles in accordance with international standars 3. TQM principles clarification 4. To teach process thinking and management 5. Take control of simple quality tools for process maping and analysis. 6. Take control of simple quality tools for quality analysis and customer satisfaction evaluation 7.Quality costs

Teaching methods

Lectures
Tutorials

Summary

The module is introduction to the quality management topics. The understanding the quality, the customers and society requirements on quality and economic aspects of quality are explained. The factors that influence the quality are discussed. The leagal frame for the quality assurance and quality documentation is a significant part of the module. The introduction to the quality systems and also the training of the simple statistic tools for the quality measurement and analysis are included.

Compulsory literature:

DOUGLAS, Montgomery. Introduction to statistical quality control. 6th ed.. Hoboken: Wiley, 2009. 734 s. ISBN 978-0-470-16992-6.

Recommended literature:

1. DALE, B, Anthony van der WIELE a Jos van IWAARDEN. Managing quality. 5th ed. Malden: Blackwell, 2007, xxix, 610 s. ISBN 978-1-4051-4279-3. 2. JURAN, J a Joseph A DE FEO. Juran's quality handbook: the complete guide to performance excellence. 6th ed. New York: McGraw-Hill, c2010, xxi, 1113 s. ISBN 978-0-07-162973-7. 3. OAKLAND, John S. Oakland on quality management. Oxford: Elsevier Butterworth-Heinemann, 2004, x, 476 s. ISBN 0-7506-5741-3.

Way of continuous check of knowledge in the course of semester

E-learning

Další požadavky na studenta

Prerequisities

Subject has no prerequisities.

Co-requisities

Subject has no co-requisities.

Subject syllabus:

1. Quality management 2. Measurement, analysis and process improvement 3. Internatonal system standards 4. Quality management system - principles 5. Product realization 6. Quality costs 7. Statutory requirements

Conditions for subject completion

Full-time form (validity from: 2011/2012 Winter semester)
Task nameType of taskMax. number of points
(act. for subtasks)
Min. number of points
Exercises evaluation Credit 100 (100) 51
        credit Other task type 100  51
Mandatory attendence parzicipation:

Show history

Occurrence in study plans

Academic yearProgrammeField of studySpec.ZaměřeníFormStudy language Tut. centreYearWSType of duty
2011/2012 (N6208) Economics and Management (6208T062) Marketing and Business (01) Marketing and Business P Czech Ostrava 1 Choice-compulsory study plan
2011/2012 (N6208) Economics and Management (6208T037) Management (00) Management P Czech Ostrava 1 Choice-compulsory study plan
2011/2012 (N6209) Systems Engineering and Informatics (6209T025) System Engineering and Informatics (00) System Engineering and Informatics P Czech Ostrava 1 Choice-compulsory study plan
2011/2012 (B6208) Economics and Management (6501R006) Tourism Economics (02) Tourism Economics P Czech Uherské Hradiště 3 Choice-compulsory study plan

Occurrence in special blocks

Block nameAcademic yearForm of studyStudy language YearWSType of blockBlock owner