152-0387/02 – Quality Management (MAQ)

Gurantor departmentDepartment of Business AdministrationCredits5
Subject guarantordoc. Dr. Ing. Pavel BlecharzSubject version guarantordoc. Dr. Ing. Pavel Blecharz
Study levelundergraduate or graduateRequirementCompulsory
Year2Semesterwinter
Study languageCzech
Year of introduction2019/2020Year of cancellation
Intended for the facultiesEKFIntended for study typesFollow-up Master, Bachelor
Instruction secured by
LoginNameTuitorTeacher giving lectures
BLE50 doc. Dr. Ing. Pavel Blecharz
DAV0059 Ing. Markéta Davidová
STV02 Ing. Hana Štverková, Ph.D.,MBA,LL.M.
Extent of instruction for forms of study
Form of studyWay of compl.Extent
Full-time Credit and Examination 2+2

Subject aims expressed by acquired skills and competences

1. Common introduction to quality management 2. Clarification of quality management systems principles in accordance with international standars 3. TQM principles clarification 4. To teach process thinking and management 5. Take control of simple quality tools for process maping and analysis. 6. Take control of simple quality tools for quality analysis and customer satisfaction evaluation 7.Quality costs

Teaching methods

Lectures
Tutorials

Summary

The course provides introduction to quality management. It clarifies the concept of quality, customer and social requirements for quality, economic aspects of quality, factors affecting quality. It defines the objectives and approaches of quality management. It characterizes principles and content of quality management systems according to international ISO standards. It also focuses to master simple tools for process analyzing and customer satisfaction measurement.

Compulsory literature:

BLECHARZ, Pavel. Kvalita a zákazník. Praha: Ekopress, 2015. 160 s. ISBN 978-80-87865-20-0. NENADÁL, Jaroslav. Management kvality pro 21. století. Praha: Management Press, 2018. 366s. ISBN 978-89-7261-2. OAKLAND, John S. Total quality management and operational excellence. 4th ed. London: Routledge, 2014. 530 s. ISBN 978-0-415-63550-9.

Recommended literature:

BLECHARZ, Pavel. Základy moderního řízení kvality. Praha: Ekopress 2011. 122 s. ISBN 978-80-86929-75-0. ČSN EN ISO 9000, 9001. Actual version. NENADÁL, Jaroslav. Systémy managementu kvality. Praha: Management Press, 2016. 224 s. ISBN 978-80-7261-426-4.

Way of continuous check of knowledge in the course of semester

E-learning

Other requirements

Elaboration of semestral practical project.

Prerequisities

Subject has no prerequisities.

Co-requisities

Subject has no co-requisities.

Subject syllabus:

1. Introduction, basic terms and definitions, quality of products and services. 2. Quality from the perspective of the manufacturer/seller and the customer. 3. Basic principles of quality management. 4. Overview of international system standards. 5. Principles and content of quality management system according to ISO 9001. 6. Quality planning. 7. Quality in production. 8. Quality in services. 9. Simple tools for mapping and process analyzing . 10. Methods and procedures for customer satisfaction evaluation. 11. Continuous improvement and overview of advanced quality techniques. 12. Process quality management. 13. Lean Six Sigma.

Conditions for subject completion

Full-time form (validity from: 2019/2020 Winter semester)
Task nameType of taskMax. number of points
(act. for subtasks)
Min. number of points
Credit and Examination Credit and Examination 100 (100) 51
        Credit Credit 35  18
        Examination Examination 65  33
Mandatory attendence parzicipation: 80%

Show history

Occurrence in study plans

Academic yearProgrammeField of studySpec.ZaměřeníFormStudy language Tut. centreYearWSType of duty
2022/2023 (B0414A050001) Marketing (S02) Marketing and business P Czech Ostrava 3 Compulsory study plan
2022/2023 (N0312A050001) Public Economics and Administration P Czech Ostrava 2 Compulsory study plan
2021/2022 (B0414A050001) Marketing (S02) Marketing and business P Czech Ostrava 3 Compulsory study plan
2021/2022 (N0312A050001) Public Economics and Administration P Czech Ostrava 2 Compulsory study plan
2020/2021 (B0414A050001) Marketing (S02) Marketing and business P Czech Ostrava 3 Compulsory study plan
2020/2021 (N0312A050001) Public Economics and Administration P Czech Ostrava 2 Compulsory study plan
2019/2020 (N0312A050001) Public Economics and Administration P Czech Ostrava 2 Compulsory study plan

Occurrence in special blocks

Block nameAcademic yearForm of studyStudy language YearWSType of blockBlock owner