152-0455/04 – Quality Management A (ŘJA)

Gurantor departmentDepartment of Business AdministrationCredits6
Subject guarantordoc. Dr. Ing. Pavel BlecharzSubject version guarantordoc. Dr. Ing. Pavel Blecharz
Study levelundergraduate or graduateRequirementCompulsory
Study languageCzech
Year of introduction2012/2013Year of cancellation2012/2013
Intended for the facultiesEKFIntended for study typesBachelor
Instruction secured by
LoginNameTuitorTeacher giving lectures
BLE50 doc. Dr. Ing. Pavel Blecharz
Extent of instruction for forms of study
Form of studyWay of compl.Extent
Part-time Credit and Examination 8+6

Subject aims expressed by acquired skills and competences

Goals: 1. Common introduction to quality management 2. Clarification of quality management systems principles in accordance with international standars 3. TQM principles clarification 4. To teach process thinking and management 5. Take control of simple quality tools for process maping and analysis. 6. Take control of simple quality tools for quality analysis and customer satisfaction evaluation 7. Introduction to economic aspects of quality

Teaching methods



The module is introduction to the quality management topics. The understanding the quality, the customers and society requirements on quality and economic aspects of quality are explained. The factors that influence the quality are discussed. The leagal frame for the quality assurance and quality documentation is a significant part of the module. The introduction to the quality systems and also the training of the simple statistic tools for the quality measurement and analysis are included.

Compulsory literature:

DOUGLAS, Montgomery. Introduction to statistical quality control. 6th ed.. Hoboken: Wiley, 2009. 734 s. ISBN 978-0-470-16992-6.

Recommended literature:

1. DALE, B, Anthony van der WIELE a Jos van IWAARDEN. Managing quality. 5th ed. Malden: Blackwell, 2007, xxix, 610 s. ISBN 978-1-4051-4279-3. 2. JURAN, J a Joseph A DE FEO. Juran's quality handbook: the complete guide to performance excellence. 6th ed. New York: McGraw-Hill, c2010, xxi, 1113 s. ISBN 978-0-07-162973-7. 3. OAKLAND, John S. Oakland on quality management. Oxford: Elsevier Butterworth-Heinemann, 2004, x, 476 s. ISBN 0-7506-5741-3.

Way of continuous check of knowledge in the course of semester


Other requirements

Creating a project concerning customer requirements and satisfaction.


Subject has no prerequisities.


Subject has no co-requisities.

Subject syllabus:

1.Basic concepts and definitions - quality, customer satisfaction. 2.International system standards - ISO 9000, 9001, 9004, ISO / TS 16949, OHSAS 18001, ISO 14001, ISO 19011. 3.The main principles of quality management. Audits, certification. 4.Quality planning - implementation of the product in the design and development of product and process. 5.QFD as a main method for quality planning. 6.Production and service provision. 7.Purchasing, quality control. 8.Simple tools (data collection and recording of data, Pareto diagram, Ishikawa diagram, etc.). 9.Processes - variability, MSA, analysis using simple tools. 10.Continuous improvement - Advanced quality techniques. Introduction to Six Sigma. 11.Economic aspects of quality - quality costs - the costs of prevention, control, failure. Loss function. 12.External influences on quality - consumer protection from unsafe products, technical standardization, metrology, national supervisory authorities.

Conditions for subject completion

Part-time form (validity from: 2012/2013 Winter semester)
Task nameType of taskMax. number of points
(act. for subtasks)
Min. number of points
Exercises evaluation and Examination Credit and Examination 100 (100) 51
        Exercises evaluation Credit 35  18
        Examination Examination 65  33
Mandatory attendence parzicipation:

Show history

Occurrence in study plans

Academic yearProgrammeField of studySpec.ZaměřeníFormStudy language Tut. centreYearWSType of duty
2012/2013 (B6208) Economics and Management (6208R020) Business Economics (02) Business Economics K Czech Ostrava 3 Compulsory study plan
2012/2013 (B6208) Economics and Management (6208R037) Management (02) Management K Czech Ostrava 3 Compulsory study plan

Occurrence in special blocks

Block nameAcademic yearForm of studyStudy language YearWSType of blockBlock owner