152-0477/03 – Quality Management (MAQ)
Gurantor department | Department of Business Administration | Credits | 6 |
Subject guarantor | doc. Dr. Ing. Pavel Blecharz | Subject version guarantor | doc. Dr. Ing. Pavel Blecharz |
Study level | undergraduate or graduate | Requirement | Compulsory |
Year | 3 | Semester | winter |
| | Study language | Czech |
Year of introduction | 2019/2020 | Year of cancellation | |
Intended for the faculties | EKF | Intended for study types | Bachelor |
Subject aims expressed by acquired skills and competences
1. Common introduction to quality management
2. Clarification of quality management systems principles in accordance with international standars
3. TQM principles clarification
4. To teach process thinking and management
5. Take control of simple quality tools for process maping and analysis.
6. Take control of simple quality tools for quality analysis and customer satisfaction evaluation
7.Quality costs
Teaching methods
Lectures
Tutorials
Summary
The course provides introduction to quality management. It clarifies the concept of quality, customer and social requirements for quality, economic aspects of quality, factors affecting quality. It defines the objectives and approaches of quality management. It characterizes principles and content of quality management systems according to international ISO standards. It also focuses to master simple tools for process analyzing and customer satisfaction measurement.
Compulsory literature:
Recommended literature:
Way of continuous check of knowledge in the course of semester
project presentation, written and oral exam
E-learning
utilization of LMS Moodle
Other requirements
Elaboration of semestral practical project.
Prerequisities
Subject has no prerequisities.
Co-requisities
Subject has no co-requisities.
Subject syllabus:
Hlavní témata (osnova) přednášek:
1. Úvod do předmětu, základní termíny a definice, kvalita výrobků a služeb.
2. Kvalita z pohledu výrobce/prodejce a z pohledu zákazníka.
3. Základní principy managementu kvality.
4. Přehled mezinárodních systémových standardů.
5. Principy a obsah systému managementu kvality dle ISO 9001.
6. Plánování kvality.
7. Kvalita ve výrobě.
8. Kvalita ve službách.
9. Jednoduché nástroje pro mapování a analýzu procesů.
10. Metody a postupy pro hodnocení spokojenosti zákazníka.
11. Neustálé zlepšování a přehled pokročilých technik kvality.
12. Procesní řízení kvality.
13. Lean Six Sigma.
14. Ekonomické aspekty kvality.
Conditions for subject completion
Occurrence in study plans
Occurrence in special blocks
Assessment of instruction