152-0555/01 – Quality Management A (ŘJA)
| Gurantor department | Department of Business Administration | Credits | 4 |
| Subject guarantor | doc. Dr. Ing. Pavel Blecharz | Subject version guarantor | doc. Dr. Ing. Pavel Blecharz |
| Study level | undergraduate or graduate | | |
| | Study language | English |
| Year of introduction | 2010/2011 | Year of cancellation | 2014/2015 |
| Intended for the faculties | EKF | Intended for study types | Bachelor, Follow-up Master |
Subject aims expressed by acquired skills and competences
Goals:
1. Common introduction to quality management
2. Clarification of quality management systems principles in accordance with international standars
3. TQM principles clarification
4. To teach process thinking and management
5. Take control of simple quality tools for process maping and analysis.
6. Take control of simple quality tools for quality analysis and customer satisfaction evaluation
7.Quality costs
Teaching methods
Lectures
Individual consultations
Summary
The module is introduction to the quality management topics. The understanding the quality, the customers and society requirements on quality and economic aspects of quality are explained. The factors that influence the quality are discussed. The leagal frame for the quality assurance and quality
documentation is a significant part of the module. The introduction to the
quality systems and also the training of the simple statistic tools for the
quality measurement and analysis are included.
Compulsory literature:
Recommended literature:
Way of continuous check of knowledge in the course of semester
E-learning
Just for students of Erasmus program
Other requirements
Creating a project of customer requirements and satisfaction.
Prerequisities
Subject has no prerequisities.
Co-requisities
Subject has no co-requisities.
Subject syllabus:
Quality and Customer
International Standards
Quality Planning
Quality Function Deployment
Product Realization
Process Management
Quality Tools
Continuous Improvement Methods
Conditions for subject completion
Conditions for completion are defined only for particular subject version and form of study
Occurrence in study plans
Occurrence in special blocks
Assessment of instruction
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