152-0555/01 – Quality Management A (ŘJA)

Gurantor departmentDepartment of Business AdministrationCredits4
Subject guarantordoc. Dr. Ing. Pavel BlecharzSubject version guarantordoc. Dr. Ing. Pavel Blecharz
Study levelundergraduate or graduateRequirementChoice-compulsory
Study languageEnglish
Year of introduction2010/2011Year of cancellation2014/2015
Intended for the facultiesEKFIntended for study typesBachelor, Follow-up Master
Instruction secured by
LoginNameTuitorTeacher giving lectures
BLE50 doc. Dr. Ing. Pavel Blecharz
WOZ04 Ing. Zuzana Wozniaková, Ph.D.
Extent of instruction for forms of study
Form of studyWay of compl.Extent
Full-time Credit and Examination 2+2

Subject aims expressed by acquired skills and competences

Goals: 1. Common introduction to quality management 2. Clarification of quality management systems principles in accordance with international standars 3. TQM principles clarification 4. To teach process thinking and management 5. Take control of simple quality tools for process maping and analysis. 6. Take control of simple quality tools for quality analysis and customer satisfaction evaluation 7.Quality costs

Teaching methods

Individual consultations


The module is introduction to the quality management topics. The understanding the quality, the customers and society requirements on quality and economic aspects of quality are explained. The factors that influence the quality are discussed. The leagal frame for the quality assurance and quality documentation is a significant part of the module. The introduction to the quality systems and also the training of the simple statistic tools for the quality measurement and analysis are included.

Compulsory literature:

1) Quality planning and analysis : from product development through use / J.M. Juran, Frank M. Gryna. - 3rd ed. / prepared by Frank M. Gryna, intern. ed.. - New York : McGraw-Hill, 1993,il. ISBN 0-07-112992-8 2) Total quality control / A.V. Feigenbaum. - 3rd ed., rev.. - New York : McGraw-Hill, 1991 - xxvii, : il. ISBN 0-07-112612-0

Recommended literature:

1) ISO 9000 series, ISO 9000:2015, ISO 9001:2015 2) Juran's quality handbook / Joseph M. Juran, co-editor-in-chief, A. Blanton Godfrey, co-editor-in-chief. - 5th ed.. - New York : McGraw-Hill, c1999 - [1618] ISBN 0-07-034003-X 3) Process management to quality improvement : the way to design, document and re-engineer business systems / Gary Born. - Chichester : Wiley, c1994 - xiv, ISBN 0-471-94283-9 4) Total quality management : text with cases [Oakland, 2003] / John S. Oakland. - 3rd ed.. - Oxford : Elsevier Butterworth-Heinemann, 2003 - x, 483 s. : il. ISBN 0-7506-5740-5, 978-0-7506-5740-2

Way of continuous check of knowledge in the course of semester


Just for students of Erasmus program

Další požadavky na studenta

Creating a project of customer requirements and satisfaction.


Subject has no prerequisities.


Subject has no co-requisities.

Subject syllabus:

Quality and Customer International Standards Quality Planning Quality Function Deployment Product Realization Process Management Quality Tools Continuous Improvement Methods

Conditions for subject completion

Full-time form (validity from: 2010/2011 Winter semester, validity until: 2014/2015 Summer semester)
Task nameType of taskMax. number of points
(act. for subtasks)
Min. number of points
Exercises evaluation and Examination Credit and Examination 100 (100) 51
        Exercises evaluation Credit 35  18
        Examination Examination 65  33
Mandatory attendence parzicipation:

Show history

Occurrence in study plans

Academic yearProgrammeField of studySpec.FormStudy language Tut. centreYearWSType of duty
2011/2012 (B6208) Economics and Management (6208R174) European Business Studies P Czech Ostrava 1 Choice-compulsory study plan
2010/2011 (N6208) Economics and Management (6208T037) Management P Czech Ostrava 1 Choice-compulsory study plan
2010/2011 (B6209) Systems Engineering and Informatics (6209R025) System Engineering and Informatics P Czech Ostrava 3 Choice-compulsory study plan
2010/2011 (B6208) Economics and Management (6208R174) European Business Studies P Czech Ostrava 1 Choice-compulsory study plan

Occurrence in special blocks

Block nameAcademic yearForm of studyStudy language YearWSType of blockBlock owner
Incoming students 2013/2014 Full-time Czech Choice-compulsory 163 - International Office stu. block
Incoming Students 2012/2013 Full-time Czech Choice-compulsory 163 - International Office stu. block