153-0346/02 – Quality in Public Administration (KVS)
| Gurantor department | Department of Public Economics | Credits | 3 |
| Subject guarantor | doc. Ing. Petr Tománek, CSc. | Subject version guarantor | doc. Ing. Petr Tománek, CSc. |
| Study level | undergraduate or graduate | Requirement | Compulsory |
| Year | 2 | Semester | winter |
| | Study language | Czech |
| Year of introduction | 2011/2012 | Year of cancellation | 2012/2013 |
| Intended for the faculties | EKF | Intended for study types | Follow-up Master |
Subject aims expressed by acquired skills and competences
Graduates are able:
1) to identify and use correctly specific terminology of quality management,
2) to determine background, objectives and possibilities of increasing quality of public administration,
3) to characterize fundamental models and methods of increasing quality of public administration,
4) to assess benefits of different models and method of increasing quality of public administration in practice.
Teaching methods
Lectures
Summary
Subject of Quality in public administration is devoted to quality management and improving quality in conditions of public administration. Attention is focused on the theoretical background of this issue and on the practical use of selected methods and instruments increasing quality of public administration – Common Assessment Framework, benchmarking, Balanced Scorecard, ISO 9000 norms, Local Agenda 21.
Compulsory literature:
ADAMASCHEK, B. Efektivita vo verejnej správe. Vplyv konkurenčního prostredia na efektivitu a inováciu vo verejnej správe. Přel. B. Hančinová. 1 vyd. Bratislava: Verlag Bertelsmann Stiftung, 2000.
BOVAIRD, T, LÖFFLER, E. Public management and Governance. 2nd ed. London: Routledge, 2009.
GRASSEOVÁ, M. a kol. Procesní řízení ve veřejném i soukromém sektoru. 1. vyd. Brno: Computer Press, 2008.
KARLÖF, B., ÖSTBLOM, S. Benchmarking. A singnpost to excellence in duality and productivity. 1st ed. New York: JOHN WILEY & SONS, 1993.
KOL. AUTORŮ. Benchmarking ve veřejné správě. 2. upravené vydání Praha: MV ČR, 2006.
Společný hodnotící rámec (CAF 2006). Zlepšování organizace pomocí sebehodnocení (CAF CZ 2009). Národní politika kvality. [online], Dostupný z: WWW: < http://www.npj.cz/tmce/Obrazky%20aktuality/78.pdf>.
VEBER, J. a kol. Management kvality, environmentu a bezpečnosti práce. Legislativa, systémy, metody, praxe. 1. vyd. Praha: Management Press, 2006.
Recommended literature:
Way of continuous check of knowledge in the course of semester
Active attendance, performing given tasks.
E-learning
Other requirements
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Prerequisities
Subject has no prerequisities.
Co-requisities
Subject has no co-requisities.
Subject syllabus:
1) Introduction to quality management – terms, development.
2) National Quality Policy - programs, objectives, evaluation.
3) Total Quality Management – development, principles, requirements and tools.
4) Quality Management in public administration - development, models, methods and trends.
5) Process Management in public administration - ISO 9000. Customer in public administration.
6) Case Study - ISO 9001 in selected regional and municipal authorities.
7) Strategic Management in public administration - Balanced Scorecard.
8) Case Study - Balanced Scorecard in conditions of selected statutory city.
9) Models and tools improving quality of life for the citizens of municipalities and regions - MA 21.
10) Benchmarking and its application in public administration.
11) Case Study – benchmarking projects.
12) Total quality management through Common Assessment Framework.
13) Case Study – implementation of Common Assessment Framework in conditions of selected regional and municipal authorities.
Conditions for subject completion
Occurrence in study plans
Occurrence in special blocks
Assessment of instruction