153-0346/02 – Quality in Public Administration (KVS)

Gurantor departmentDepartment of Public EconomicsCredits3
Subject guarantordoc. Ing. Petr Tománek, CSc.Subject version guarantordoc. Ing. Petr Tománek, CSc.
Study levelundergraduate or graduateRequirementCompulsory
Year2Semesterwinter
Study languageCzech
Year of introduction2011/2012Year of cancellation2012/2013
Intended for the facultiesEKFIntended for study typesFollow-up Master
Instruction secured by
LoginNameTuitorTeacher giving lectures
VRA12 doc. Ing. Iveta Vrabková, Ph.D.
Extent of instruction for forms of study
Form of studyWay of compl.Extent
Full-time Credit 0+2

Subject aims expressed by acquired skills and competences

Graduates are able: 1) to identify and use correctly specific terminology of quality management, 2) to determine background, objectives and possibilities of increasing quality of public administration, 3) to characterize fundamental models and methods of increasing quality of public administration, 4) to assess benefits of different models and method of increasing quality of public administration in practice.

Teaching methods

Lectures

Summary

Subject of Quality in public administration is devoted to quality management and improving quality in conditions of public administration. Attention is focused on the theoretical background of this issue and on the practical use of selected methods and instruments increasing quality of public administration – Common Assessment Framework, benchmarking, Balanced Scorecard, ISO 9000 norms, Local Agenda 21.

Compulsory literature:

ADAMASCHEK, B. Efektivita vo verejnej správe. Vplyv konkurenčního prostredia na efektivitu a inováciu vo verejnej správe. Přel. B. Hančinová. 1 vyd. Bratislava: Verlag Bertelsmann Stiftung, 2000. BOVAIRD, T, LÖFFLER, E. Public management and Governance. 2nd ed. London: Routledge, 2009. GRASSEOVÁ, M. a kol. Procesní řízení ve veřejném i soukromém sektoru. 1. vyd. Brno: Computer Press, 2008. KARLÖF, B., ÖSTBLOM, S. Benchmarking. A singnpost to excellence in duality and productivity. 1st ed. New York: JOHN WILEY & SONS, 1993. KOL. AUTORŮ. Benchmarking ve veřejné správě. 2. upravené vydání Praha: MV ČR, 2006. Společný hodnotící rámec (CAF 2006). Zlepšování organizace pomocí sebehodnocení (CAF CZ 2009). Národní politika kvality. [online], Dostupný z: WWW: < http://www.npj.cz/tmce/Obrazky%20aktuality/78.pdf>. VEBER, J. a kol. Management kvality, environmentu a bezpečnosti práce. Legislativa, systémy, metody, praxe. 1. vyd. Praha: Management Press, 2006.

Recommended literature:

Way of continuous check of knowledge in the course of semester

Active attendance, performing given tasks.

E-learning

Other requirements

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Prerequisities

Subject has no prerequisities.

Co-requisities

Subject has no co-requisities.

Subject syllabus:

1) Introduction to quality management – terms, development. 2) National Quality Policy - programs, objectives, evaluation. 3) Total Quality Management – development, principles, requirements and tools. 4) Quality Management in public administration - development, models, methods and trends. 5) Process Management in public administration - ISO 9000. Customer in public administration. 6) Case Study - ISO 9001 in selected regional and municipal authorities. 7) Strategic Management in public administration - Balanced Scorecard. 8) Case Study - Balanced Scorecard in conditions of selected statutory city. 9) Models and tools improving quality of life for the citizens of municipalities and regions - MA 21. 10) Benchmarking and its application in public administration. 11) Case Study – benchmarking projects. 12) Total quality management through Common Assessment Framework. 13) Case Study – implementation of Common Assessment Framework in conditions of selected regional and municipal authorities.

Conditions for subject completion

Full-time form (validity from: 2012/2013 Winter semester, validity until: 2012/2013 Winter semester)
Task nameType of taskMax. number of points
(act. for subtasks)
Min. number of points
Exercises evaluation Credit 85 (85) 85
        test Written test 85  85
Mandatory attendence parzicipation:

Show history

Occurrence in study plans

Academic yearProgrammeField of studySpec.ZaměřeníFormStudy language Tut. centreYearWSType of duty
2012/2013 (N6202) Economic Policy and Administration (6202T055) Public Economics and Administration (00) Public Economics and Administration P Czech Ostrava 2 Compulsory study plan
2011/2012 (N6202) Economic Policy and Administration (6202T055) Public Economics and Administration (00) Public Economics and Administration P Czech Ostrava 2 Compulsory study plan

Occurrence in special blocks

Block nameAcademic yearForm of studyStudy language YearWSType of blockBlock owner