153-0360/01 – Quality in Public Sector (KVAVS)

Gurantor departmentDepartment of Public EconomicsCredits4
Subject guarantordoc. Ing. Jiří Marek, CSc.Subject version guarantordoc. Ing. Jiří Marek, CSc.
Study levelundergraduate or graduateRequirementCompulsory
Study languageCzech
Year of introduction2013/2014Year of cancellation2013/2014
Intended for the facultiesEKFIntended for study typesFollow-up Master
Instruction secured by
LoginNameTuitorTeacher giving lectures
MA104 doc. Ing. Jiří Marek, CSc.
VRA12 doc. Ing. Iveta Vrabková, Ph.D.
Extent of instruction for forms of study
Form of studyWay of compl.Extent
Full-time Credit and Examination 2+1

Subject aims expressed by acquired skills and competences

Graduates: •acquire knowledge in basic terminology quality management •be able to characterize the main models and methods for improving the quality of public sector •be able to evaluate the benefits of different models and methods for increasing the quality of the public sector to practice

Teaching methods



Compulsory literature:

Goetsch, D.L. Quality Management for Organizational Excellence. Introduction to Total Quality. New York: PEARSON, 2013.

Recommended literature:

BOVAIRD, T. a E. LÖFFLER. Public management and Governance. 2nd ed. London: Routledge, 2009. Ferlie, E., Lynn, J., Pollitt, Ch. Public Management. Oxford: Univerzity Press, 2005.

Way of continuous check of knowledge in the course of semester


Other requirements

Active participation of practical seminars


Subject has no prerequisities.


Subject has no co-requisities.

Subject syllabus:

1.Introduction to the theory of quality management (concepts, definitions, personality) 2.Development of Quality Management 3.Total Quality Management 4.Characteristics of high-quality Public Services 5.The Principles of excellence in terms of Public Services 6.TQM Tools - CAF 7.Strategic Planning of quality, Balanced Scorecard 8.Process management and ISO 9001 9.Measurement quality, Benchmarking 10.Corporate Social Responsibility

Conditions for subject completion

Full-time form (validity from: 2013/2014 Winter semester, validity until: 2013/2014 Summer semester)
Task nameType of taskMax. number of points
(act. for subtasks)
Min. number of points
Exercises evaluation and Examination Credit and Examination 100 (100) 51
        Exercises evaluation Credit 35  18
        Examination Examination 65  33
Mandatory attendence parzicipation:

Show history

Occurrence in study plans

Academic yearProgrammeField of studySpec.ZaměřeníFormStudy language Tut. centreYearWSType of duty
2013/2014 (N6202) Economic Policy and Administration (6202T055) Public Economics and Administration P Czech Ostrava 2 Compulsory study plan
2013/2014 (N6202) Economic Policy and Administration (6202T055) Public Economics and Administration (00) Public Economics and Administration P Czech Ostrava 2 Compulsory study plan

Occurrence in special blocks

Block nameAcademic yearForm of studyStudy language YearWSType of blockBlock owner