153-0395/01 – Evaluation of Public Service (EVVSL)

Gurantor departmentDepartment of Public EconomicsCredits5
Subject guarantordoc. Ing. Iveta Vrabková, Ph.D.Subject version guarantordoc. Ing. Iveta Vrabková, Ph.D.
Study levelundergraduate or graduateRequirementCompulsory
Year2Semesterwinter
Study languageCzech
Year of introduction2019/2020Year of cancellation
Intended for the facultiesEKFIntended for study typesFollow-up Master
Instruction secured by
LoginNameTuitorTeacher giving lectures
MOS0045 Ing. Kristýna Moškořová
ROS06 Ing. Ivana Vaňková, Ph.D.
VAV0195 PhDr. Roman Vavrek, PhD.
VRA12 doc. Ing. Iveta Vrabková, Ph.D.
Extent of instruction for forms of study
Form of studyWay of compl.Extent
Full-time Credit and Examination 2+2

Subject aims expressed by acquired skills and competences

Students will acquire specific knowledge and skills: - to use specific methods, models and tools, - to knowledge of specific performance indicators, - to ability to evaluate the problem in practical and theoretical contexts.

Teaching methods

Lectures
Tutorials

Summary

The Subject outcomes of the course unit The subject is aimed at acquiring knowledge and skills in the area of measuring, analyzing and evaluating the performance of public services, especially in terms of financial performance, economic efficiency, standards of public services and comprehensive quality management. More attention is paid to methodology and modeling of evaluation of allocation and technical efficiency through multi-criteria evaluation of variants and models of data package analysis (DEA).

Compulsory literature:

VAVREK, Roman. Multi-criteria evaluation of municipalilities. Warsawa: Jedność w róźnorodiści, 2017. ISBN 978-83-947394-6-1.

Recommended literature:

VRABKOVÁ, Iveta a Ivana VAŇKOVÁ. Evaluation Models of Efficiency and Quality of Bed Care in Hospitals. SAEI, Vol. 36. Ostrava: VŠB-TU Ostrava, 2015. ISBN 978-80-248-3755-0.

Way of continuous check of knowledge in the course of semester

E-learning

Other requirements

Additional requirements are not specified.

Prerequisities

Subject has no prerequisities.

Co-requisities

Subject has no co-requisities.

Subject syllabus:

1. Public services in the concept of public goods. Definition, provision and provision of public services. Public Service Areas. Theoretical bases of performance evaluation of public services. 2. Microeconomic approaches to public service evaluation. Economic value of public services and its components. Possibilities of Contingent Valuation Method. 3. Financial conception of performance evaluation of public services. Financial analysis indicators. Case study of financial analysis in hospital conditions. 4. Performance model in public services. 4E concept (economy, efficiency, efficiency, equality). 5. General methods of evaluation of public expenditure programs. Analytical methods of minimum costs, marginal costs, cost, benefit and cost effectiveness. 6. Economic conception of efficiency evaluation. Input and output models of allocation and technical efficiency. Theoretical basis of evaluation of technical efficiency. 7. Multicriterial methods of evaluation of static and dynamic technical efficiency of public services. Model Data Envelopment Analysis, Malmquist Index. Case study of evaluation of technical efficiency in the conditions of public libraries. 8. Comparative approaches to evaluation of public services based on multi-criteria decision making. Case study of evaluation of security tasks of regions using TOPSIS method. 9. Measuring and evaluating the quality of public services. Qualitative parameters of public services. Model of Service Quality GAPs. Customer Satisfaction Assessment Models. 10. Public service standards. Objectives and classification of public service standardization. Impact of standards on efficiency and quality of public services. Case study assessing the application of social services standards in the home of the elderly. 11. Meaning, assumptions, possibilities and application of benchmarking in public services. Case studies of benchmarking in public administration. 12. Principles and focus of complex quality management concept. Quality evaluation of public service providers under the Common Assessment Framework (CAF). CAF self-assessment case studies in the city council. 13. Meaning, assumptions, possibilities and application of process management in public services. ISO 9000 Series Standards. 14. Evaluation of Corporate Social Responsibility in Public Sector. Areas of social responsibility assessment. Possibilities and application of Corporate Social Responsibility method.

Conditions for subject completion

Full-time form (validity from: 2019/2020 Winter semester)
Task nameType of taskMax. number of points
(act. for subtasks)
Min. number of pointsMax. počet pokusů
Credit and Examination Credit and Examination 100 (100) 51
        Credit Credit 40  21
        Examination Examination 60  30 3
Mandatory attendence participation: Compulsory attendance at seminars - 75%.

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Conditions for subject completion and attendance at the exercises within ISP:

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Occurrence in study plans

Academic yearProgrammeField of studySpec.ZaměřeníFormStudy language Tut. centreYearWSType of duty
2022/2023 (N0311A050012) Applied economics (S02) Economic Development P Czech Ostrava 2 Choice-compulsory type B study plan
2022/2023 (N0312A050001) Public Economics and Administration VFS P Czech Ostrava 2 Compulsory study plan
2021/2022 (N0311A050012) Applied economics (S02) Economic Development P Czech Ostrava 2 Choice-compulsory type B study plan
2021/2022 (N0312A050001) Public Economics and Administration VFS P Czech Ostrava 2 Compulsory study plan
2020/2021 (N0311A050012) Applied economics (S02) Economic Development P Czech Ostrava 2 Choice-compulsory type B study plan
2020/2021 (N0312A050001) Public Economics and Administration VFS P Czech Ostrava 2 Compulsory study plan
2019/2020 (N0312A050001) Public Economics and Administration VFS P Czech Ostrava 2 Compulsory study plan
2019/2020 (N0311A050012) Applied economics (S02) Economic Development P Czech Ostrava 2 Choice-compulsory type B study plan

Occurrence in special blocks

Block nameAcademic yearForm of studyStudy language YearWSType of blockBlock owner

Assessment of instruction



2021/2022 Winter
2020/2021 Winter