153-0395/01 – Evaluation of Public Service (EVVSL)
| Gurantor department | Department of Public Economics | Credits | 5 |
| Subject guarantor | doc. Ing. Iveta Vrabková, Ph.D. | Subject version guarantor | doc. Ing. Iveta Vrabková, Ph.D. |
| Study level | undergraduate or graduate | Requirement | Choice-compulsory type B |
| Year | 2 | Semester | winter |
| | Study language | Czech |
| Year of introduction | 2019/2020 | Year of cancellation | |
| Intended for the faculties | EKF | Intended for study types | Follow-up Master |
Subject aims expressed by acquired skills and competences
Students will acquire specific knowledge and skills:
- to use specific methods, models and tools,
- to knowledge of specific performance indicators,
- to ability to evaluate the problem in practical and theoretical contexts.
Teaching methods
Lectures
Tutorials
Summary
The Subject outcomes of the course unit The subject is aimed at acquiring knowledge and skills in the area of measuring, analyzing and evaluating the performance of public services, especially in terms of financial performance, economic efficiency, standards of public services and comprehensive quality management. More attention is paid to methodology and modeling of evaluation of allocation and technical efficiency through multi-criteria evaluation of variants and models of data package analysis (DEA).
Compulsory literature:
Recommended literature:
Way of continuous check of knowledge in the course of semester
The study results will be verified in the form of a seminar work and an verbal exam.
E-learning
Other requirements
Additional requirements are not specified.
Prerequisities
Subject has no prerequisities.
Co-requisities
Subject has no co-requisities.
Subject syllabus:
1. Public services in the concept of public goods. Definition, provision and provision of public services. Public Service Areas. Theoretical bases of performance evaluation of public services.
2. Microeconomic approaches to public service evaluation. Economic value of public services and its components. Possibilities of Contingent Valuation Method.
3. Financial conception of performance evaluation of public services. Financial analysis indicators. Case study of financial analysis in hospital conditions.
4. Performance model in public services. 4E concept (economy, efficiency, efficiency, equality).
5. General methods of evaluation of public expenditure programs. Analytical methods of minimum costs, marginal costs, cost, benefit and cost effectiveness.
6. Economic conception of efficiency evaluation. Input and output models of allocation and technical efficiency. Theoretical basis of evaluation of technical efficiency.
7. Multicriterial methods of evaluation of static and dynamic technical efficiency of public services. Model Data Envelopment Analysis, Malmquist Index. Case study of evaluation of technical efficiency in the conditions of public libraries.
8. Comparative approaches to evaluation of public services based on multi-criteria decision making. Case study of evaluation of security tasks of regions using TOPSIS method.
9. Measuring and evaluating the quality of public services. Qualitative parameters of public services. Model of Service Quality GAPs. Customer Satisfaction Assessment Models.
10. Public service standards. Objectives and classification of public service standardization. Impact of standards on efficiency and quality of public services. Case study assessing the application of social services standards in the home of the elderly.
11. Meaning, assumptions, possibilities and application of benchmarking in public services. Case studies of benchmarking in public administration.
12. Principles and focus of complex quality management concept. Quality evaluation of public service providers under the Common Assessment Framework (CAF). CAF self-assessment case studies in the city council.
13. Meaning, assumptions, possibilities and application of process management in public services. ISO 9000 Series Standards.
14. Evaluation of Corporate Social Responsibility in Public Sector. Areas of social responsibility assessment. Possibilities and application of Corporate Social Responsibility method.
Conditions for subject completion
Occurrence in study plans
Occurrence in special blocks
Assessment of instruction