153-0446/02 – Quality in Public Administration (KVS)

Gurantor departmentDepartment of Public EconomicsCredits3
Subject guarantordoc. Ing. Petr Tománek, CSc.Subject version guarantordoc. Ing. Petr Tománek, CSc.
Study levelundergraduate or graduateRequirementCompulsory
Study languageCzech
Year of introduction2011/2012Year of cancellation2012/2013
Intended for the facultiesEKFIntended for study typesFollow-up Master
Instruction secured by
LoginNameTuitorTeacher giving lectures
VRA12 doc. Ing. Iveta Vrabková, Ph.D.
Extent of instruction for forms of study
Form of studyWay of compl.Extent
Part-time Credit 4+4

Subject aims expressed by acquired skills and competences

Graduates are able: 1) to identify and use correctly specific terminology of quality management, 2) to determine background, objectives and possibilities of increasing quality of public administration, 3) to characterize fundamental models and methods of increasing quality of public administration, 4) to assess benefits of different models and method of increasing quality of public administration in practice.

Teaching methods



Subject of Quality in public administration is devoted to quality management and improving quality in conditions of public administration. Attention is focused on the theoretical background of this issue and on the practical use of selected methods and instruments increasing quality of public administration – Common Assessment Framework, benchmarking, Balanced Scorecard, ISO 9000 norms, Local Agenda 21.

Compulsory literature:

Recommended literature:


Way of continuous check of knowledge in the course of semester

Active attendance, performing given tasks.


Other requirements



Subject has no prerequisities.


Subject has no co-requisities.

Subject syllabus:

1) Introduction to of quality management – terms, development. 2) National Quality Policy - programs, objectives, evaluation. 3) Total Quality Management – development, principles, requirements and tools. 4) Quality Management in Public Administration - development, models, methods and trends. 5) Process Management in Public Administration - ISO 9000. Customer in Public Administration. 6) Case Study - ISO 9001 in selected the office. 7) Strategic Management in of Public Administration - Balanced Scorecard. 8) Case Study - Balanced Scorecard. 9) Models and tools improve the quality of life for the citizens of municipalities and regions - MA 21. 10) Benchmarking in Public Administration. 11) Case Study – benchmarking. 12) Model Common Assessment Framework. 13) Case Study - Model Common Assessment Framework.

Conditions for subject completion

Part-time form (validity from: 2011/2012 Winter semester, validity until: 2011/2012 Summer semester)
Task nameType of taskMax. number of points
(act. for subtasks)
Min. number of pointsMax. počet pokusů
Exercises evaluation Credit 85  85 3
Mandatory attendence participation:

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Conditions for subject completion and attendance at the exercises within ISP:

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Occurrence in study plans

Academic yearProgrammeBranch/spec.Spec.ZaměřeníFormStudy language Tut. centreYearWSType of duty
2012/2013 (N6202) Economic Policy and Administration (6202T055) Public Economics and Administration (02) Public Economics and Administration K Czech Ostrava 2 Compulsory study plan
2011/2012 (N6202) Economic Policy and Administration (6202T055) Public Economics and Administration (02) Public Economics and Administration K Czech Ostrava 2 Compulsory study plan

Occurrence in special blocks

Block nameAcademic yearForm of studyStudy language YearWSType of blockBlock owner

Assessment of instruction

2012/2013 Winter