153-0458/01 – Quality in Public Sector (KVAVS)
| Gurantor department | Department of Public Economics | Credits | 4 |
| Subject guarantor | doc. Ing. Iveta Vrabková, Ph.D. | Subject version guarantor | doc. Ing. Iveta Vrabková, Ph.D. |
| Study level | undergraduate or graduate | Requirement | Compulsory |
| Year | 1 | Semester | summer |
| | Study language | Czech |
| Year of introduction | 2013/2014 | Year of cancellation | 2021/2022 |
| Intended for the faculties | EKF | Intended for study types | Follow-up Master |
Subject aims expressed by acquired skills and competences
Graduates:
•acquire knowledge in basic terminology quality management
•be able to characterize the main models and methods for improving the quality of public sector
•be able to evaluate the benefits of different models and methods for increasing the quality of the public sector to practice
Teaching methods
Lectures
Tutorials
Summary
Compulsory literature:
Goetsch, D.L. Quality Management for Organizational Excellence. Introduction to Total Quality. New York: PEARSON, 2013.
Recommended literature:
BOVAIRD, T. a E. LÖFFLER. Public management and Governance. 2nd ed. London: Routledge, 2009.
Ferlie, E., Lynn, J., Pollitt, Ch. Public Management. Oxford: Univerzity Press, 2005.
Additional study materials
Way of continuous check of knowledge in the course of semester
E-learning
Other requirements
Active participation of practical seminars
Prerequisities
Subject has no prerequisities.
Co-requisities
Subject has no co-requisities.
Subject syllabus:
1.Introduction to the theory of quality management (concepts, definitions, personality)
2.Development of Quality Management
3.Total Quality Management
4.Characteristics of high-quality Public Services
5.The Principles of excellence in terms of Public Services
6.TQM Tools - CAF
7.Strategic Planning of quality, Balanced Scorecard
8.Process management and ISO 9001
9.Measurement quality, Benchmarking
10.Corporate Social Responsibility
Conditions for subject completion
Occurrence in study plans
Occurrence in special blocks
Assessment of instruction