450-2101/02 – The Basics of Working with a Client in Social Services (ZSP)

Gurantor departmentDepartment of Cybernetics and Biomedical EngineeringCredits3
Subject guarantorMgr. Iva Kuzníková, Ph.D.Subject version guarantorMgr. Iva Kuzníková, Ph.D.
Study levelundergraduate or graduateRequirementCompulsory
Study languageEnglish
Year of introduction2019/2020Year of cancellation
Intended for the facultiesFEIIntended for study typesBachelor
Instruction secured by
LoginNameTuitorTeacher giving lectures
BJE0006 Mgr. Monika Bjelončíková
CER275 prof. Ing. Martin Černý, Ph.D.
CIL0019 Mgr. Kateřina Cilečková, Ph.D.
CUB0025 Mgr. Bc. Alexandra Čubová
DOR0067 Mgr. Šárka Dořičáková
GLU025 Mgr. Kateřina Glumbíková, Ph.D.
KUZ0051 Mgr. Iva Kuzníková, Ph.D.
Extent of instruction for forms of study
Form of studyWay of compl.Extent
Full-time Credit 2+1

Subject aims expressed by acquired skills and competences

- Can list and describe the characteristics of selected target groups of clients, - means the activities of a worker in social services, - understands the importance of the concept of needs especially for clients with mental illness, disabilities and the elderly, - knows the roles of a worker in social services, - knows the basics of crisis theory and crisis intervention, - knows the state of crisis, - can apply the method of crisis intervention in the basic range of specialized topics and can use the acquired skills while working with the client, - can apply skills for effective communication with clients, their families and a broader network of relationships, - has the basic competence to guide a person through its crisis, - knows contemporary approaches and concepts of leisure time, - knows free time functions, free time principles and their differences, - knows institutions and leisure organizations in terms of both history and present, - can plan and lead leisure activities with specific educational goals, - can apply activation and educational techniques while working with the client, - knows the types of social services, - knows the obligations of the provider in connection with registration of social services pursuant to Act No. 108/2006 Coll., on Social Services, - knows the standards of quality of social services and can apply them in practice, - knows qualification requirements in social services, - Can map the needs of social service clients and plan individually, - has the basic competence to involve the client in decision making, - knows the issue of the social service contract, the relationship between the Social Services Act and the Civil Code, - knows the legal rules on the question of the lawfulness, the limitation in the lawfulness, the guardianship law, the rights and duties of the guardian, - knows the legal regulation of confidentiality according to the Act on Social Services, the Personal Data Protection Act and the GDPR, - has insight into the SP Code of Ethics, basic human rights and distinguishes situations of possible threats or non-compliance, - has an overview of causes and prevention of the client's dependence on the social service and in the field of prevention of abuse and abuse of users of social services, - Focuses on the theories of stress, mental well-being and safety, - acquire the necessary skills and competencies of awareness and reflection of the practice of practice on their psyche, - can actively handle the demands of practice in order to be able to achieve mental well-being and security.

Teaching methods

Individual consultations


Learning outcomes of the course unit The subject acquaints with the basics of working with the client in social services in terms of the system of social services itself, including quality standards in social services and clients of social services. Defines the position of a worker in social services and represents its role. It focuses on the position of law and ethics in social services. He also focuses on psychohygiene and ensuring personal security.

Compulsory literature:

BANKS, S. 2006. Ethics and values in social work. Palgrave Macmillan. Basinstoke, ISBN 1-40399420-X. BROWN, K. W., CRESWELL, J. D., RYAN, R. M. 2016. Handbook of mindfullness. Theory, research and practice. NY: Guilford Publications. IFSW. 2014. Global Definition of Social Work [online]. [2. 12. 2016]. Dostupné z: http://ifsw.org/policies/definition-of-social-work/. PAYNE, Malcolm, 2016. Modern Social Work Theory. 4. vyd. New York: Oxford University Press. ISBN 978-0-19-061524-6.

Recommended literature:

JEFFREY, C., A. 2013, Trauma: A Social Theory: John Wiley & Sons. ISBN 978-0-745-66135-3. KNOTT, CH., & SCRAGG, T. 2016. Reflective Practice in Social Work. London: Sage. NASW. 1999. Code of Ethics of the National Association of Social Workers [online]. [2. 12. 2016]. Dostupné z: https://umaine.edu/socialwork/files/2013/02/NASW-Code-of-Ethics.pdf. REAMER, F., G. 2002. Eye on Ethics Making Difficult Decisions. Social Work Today. [online]. [29. 10. 2017]. Dostupné z: http://www.socialworktoday.com/news/eoe_101402.shtml.

Way of continuous check of knowledge in the course of semester

written exam (70% success rate). Mandatory lectures and practival lessons


Other requirements

written exam (70% success rate)


Subject has no prerequisities.


Subject has no co-requisities.

Subject syllabus:

2024/5000 1. Work with a client in social services - defining work with a client in social services; employee in social services and his / her role, target groups of workers in social services; the basics of free time pedagogy - activation, educational and educational techniques; the bases of crisis intervention; Teacher: Mgr. Iva Kuzníková Ph.D., Mgr. Šárka Dořičáková, Bc., Mgr. Alexandra Čubová; range 10 hours 2. Quality in social services and quality standards in social services - types of social services; provider obligations and standards of quality of social services; qualifications in social services; individual planning and mapping of the client's needs; engaging the client in decision making; Teacher: Mgr. Šárka Dořičáková; range 8 hours 3. Law in social services - the law on social services; legal capacity; trusteeship; confidentiality and protection of personal data; Teacher: Mgr. Kateřina Cilečková, Ph.D .; range 8 hours 4. Ethics in social services - ethical codes; ethical dilemmas in social services; basic human rights and their protection in the social service; ethics of the work of a worker in soc. services; prevention of the client's dependence on the social service; prevention of abuse and abuse of persons to whom social services are provided; Teacher: Mgr. Monika Bjelončíková; range 8 hours 5. Psychohygiena and personal safety - mental stress and stress versus psychological well-being and safety; the cycle of caring and the fatigue of compassion; self-care and care for others; techniques for coping with stress and promoting psychological well-being: self-awareness, mindfulness and reflexivity; sources of psychological well-being and safety and their use; gentle self-defense rules when working with a client; working with clients potentially endangering psychological well-being and safety: working with aggressive clients; working with clients potentially endangering psychological well-being and safety: working with clients across borders and manipulative clients; Teacher: Mgr. Kateřina Glumbíková, Ph.D .; range 8 hours

Conditions for subject completion

Full-time form (validity from: 2019/2020 Winter semester)
Task nameType of taskMax. number of points
(act. for subtasks)
Min. number of pointsMax. počet pokusů
Credit Credit 100  51 3
Mandatory attendence participation: Mandatory lectures and practival lessons

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Conditions for subject completion and attendance at the exercises within ISP: Completion of all mandatory tasks within individually agreed deadlines.

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Occurrence in study plans

Academic yearProgrammeField of studySpec.ZaměřeníFormStudy language Tut. centreYearWSType of duty
2023/2024 (B0714A060019) Biomedical Assistive Technology P English Ostrava 2 Compulsory study plan
2022/2023 (B0714A060019) Biomedical Assistive Technology P English Ostrava 2 Compulsory study plan
2021/2022 (B0714A060019) Biomedical Assistive Technology P English Ostrava 2 Compulsory study plan
2020/2021 (B0714A060019) Biomedical Assistive Technology P English Ostrava 2 Compulsory study plan

Occurrence in special blocks

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Assessment of instruction

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