639-0008/03 – Quality and Human Factor (HSM)

Gurantor departmentDepartment of Quality ManagementCredits5
Subject guarantorprof. Ing. Růžena Petříková, CSc.Subject version guarantorprof. Ing. Růžena Petříková, CSc.
Study levelundergraduate or graduateRequirementCompulsory
Study languageCzech
Year of introduction1999/2000Year of cancellation2011/2012
Intended for the facultiesFMTIntended for study typesBachelor
Instruction secured by
LoginNameTuitorTeacher giving lectures
PET70 prof. Ing. Růžena Petříková, CSc.
Extent of instruction for forms of study
Form of studyWay of compl.Extent
Full-time Credit and Examination 3+2
Part-time Credit and Examination 14+0

Subject aims expressed by acquired skills and competences

The aim of the contents of this subject is- to understand that successful assurance of quality system is not only in direct quality management but also, first of all, depends on knowledge of people in companies.

Teaching methods


Human Resource Management. Importance of Human Factor in Quality Systems. Human Resource Management System according to ČSN ISO 9000:2001 Requirements and Excellence EFQM Model. Forms and Structures of Employee Education towards Quality. Philosophy of a Learning Company. Measurement and Evaluation of Effectiveness of Training. Role of Top Management in Quality Management. Delegation of Powers. Communication and Motivation in Quality Management Systems. Measurement of Employee Satisfaction. Management of People, Styles of Management. Team Work and its Forms in Quality Management. Groups of Quality, KAIZEN, 5S Method, Investor in People. Knowledge Management – 5 S Method, Investors in People. Knowledge Management – definition, historical development; knowledge management in QMS current documents; definition of basic activities in the KM area; knowledge management as a process; key processes in the KM area; knowledge worker (distinctive features, management barriers); methods of intangible assets/knowledge evaluations; knowledge management assets . Company Culture and TQM. Corporate Social Responsibility and Ethical Principles of Company Management Systems.

Compulsory literature:

[1] Zelený, M.: Human System Management. World Scientific Publishing, Singapore, 2005, ISBN 981-02-4913-6 [2] Imai, M.: KAIZEN, The Key to Japans Competitive Success. McGraw-Hill Publishing Company, Translation: Computer Press, 2004, ISBN 80-251-0461-3 [3] Murphy, S.E. – Riggio, R.E.: The Future of Leadership Development. Lawrence Erlbaum Associates, Publishers, Mahwah, New Jersey/USA, 2003, ISBN 0-8058-4342-6 [4] McNabb, D. E.: Knowledge Management in the Public Sector, M.E.Sharpe, Inc. New York, 2007, ISBN 13: 978-0-7656-1727-9.

Recommended literature:

Way of continuous check of knowledge in the course of semester


Další požadavky na studenta


Subject has no prerequisities.


Subject has no co-requisities.

Subject syllabus:

Přednášky: 1. – 2. Role a význam lidského faktoru v systémech jakosti s přihlédnutím k současným globálním podmínkám. Řízení lidských zdrojů, vývoj, pojetí, význam. 3. – 4. Význam personálního řízení v systémech jakosti. Realizace a hlavní úkoly současného personálního řízení v rámci podnikového řízení. Jakost a

Conditions for subject completion

Full-time form (validity from: 1960/1961 Summer semester)
Task nameType of taskMax. number of points
(act. for subtasks)
Min. number of points
Exercises evaluation and Examination Credit and Examination 100 (100) 51
        Exercises evaluation Credit 40 (40) 20
                Project Project 10  2
                Written exam Written test 26  10
                Other task type Other task type 4  1
        Examination Examination 60 (60) 31
                Written examination Written examination 40  5
                Oral Oral examination 20  5
Mandatory attendence parzicipation:

Show history

Occurrence in study plans

Academic yearProgrammeField of studySpec.ZaměřeníFormStudy language Tut. centreYearWSType of duty
2004/2005 (B2112) Řízení výrobních procesů (3911R023) Quality Management P Czech Ostrava 2 Compulsory study plan
2004/2005 (B2112) Řízení výrobních procesů (3911R023) Quality Management K Czech Ostrava 2 Compulsory study plan
2003/2004 (B2112) Řízení výrobních procesů (3911R023) Quality Management P Czech Ostrava 2 Compulsory study plan
2003/2004 (B2112) Řízení výrobních procesů (3911R023) Quality Management K Czech Ostrava 2 Compulsory study plan

Occurrence in special blocks

Block nameAcademic yearForm of studyStudy language YearWSType of blockBlock owner