639-0012/03 – Quality Management (QM)
| Gurantor department | Department of Quality Management | Credits | 6 |
| Subject guarantor | prof. Ing. Jiří Plura, CSc. | Subject version guarantor | prof. Ing. Jiří Plura, CSc. |
| Study level | undergraduate or graduate | Requirement | Choice-compulsory |
| Year | 5 | Semester | winter |
| | Study language | Czech |
| Year of introduction | 1994/1995 | Year of cancellation | 2011/2012 |
| Intended for the faculties | HGF | Intended for study types | Master |
Subject aims expressed by acquired skills and competences
Student should be able to:
1. Describe and explain basic principles of quality management.
2. Understand and implement basic requirements regarding to quality management system against the ISO 9001 standard.
3. Select and apply some methods and tools of quality management.
4.Analyse and define improvement actions within quality management systems.
Teaching methods
Lectures
Tutorials
Summary
The goal of subject is to inform the students of the basic principles of
quality management systems, the ways of its development and concepts of
advancement. The students give the information about present perception of
quality, concepts of both ISO 9000 standards and TQM. They will understand the
basic economic contexts of quality management and learn to use the basic method
and tools of quality management. They also receive the basic information
regarding the environmental management (EMS) and its relation to quality
management system in the frame of integral management.
Compulsory literature:
Recommended literature:
KOTZ, S. – LOVELACE, C.R.: Process Capability Indices in Theory and
Practice. New York: Oxford University Press, 1998
Way of continuous check of knowledge in the course of semester
Tests
E-learning
No
Other requirements
Required attendance at exercises, projects processing.
Prerequisities
Subject has no prerequisities.
Co-requisities
Subject has no co-requisities.
Subject syllabus:
Lectures:
1. Introduction to quality management. Quality functions and perception.
2. Quality management systems - concepts. The ISO 9000 family of standards.
3. TQM concepts and models. Quality awards.
4. Top management strategic role at quality management. QMS documentation.
5. Quality economy. Quality related costs, including life cycle costs.
6. Testing and certification. EU approaches to quality assurance.
7. Quality auditing and self-assessment: approaches and tools.
8. Quality and human factor - motivation and training.
9. Quality at design and development. Quality at purchasing.
10. Quality management at product realization. Statistical process control.
11. Quality at sales and service. Product liability. Infrastructure management. Customer satisfaction measurement.
12. Quality management at public sector and governance.
13. Quality improvement - PDCA cycle and methodology of improvement. FMEA and other methods.
14. Quality and ecology. Environmental management systems and ISO 14 000 family of standards. Integrated management systems. Corporate social responsibility.
Seminars:
1. Fundamentals of math. statistics.
2. 7 basic tools of quality management
3. Histograms and their practical use.
4. Pareto analysis.
5. Ishikawa diagram.
6. Flow-charts.
7. Probability estimations. Basic probability distributions.
8. Statistical sampling.
9. QFD method.
10. FMEA method.
11. Capability evaluation.
12. Statistical process control.
13. Presentation of individual students projects.
14. Presentation of individual students projects.
Conditions for subject completion
Occurrence in study plans
Occurrence in special blocks
Assessment of instruction
Předmět neobsahuje žádné hodnocení.