639-0027/01 – Quality Management (QM)

Gurantor departmentDepartment of Quality ManagementCredits5
Subject guarantorprof. Ing. Jiří Plura, CSc.Subject version guarantorprof. Ing. Jaroslav Nenadál, CSc.
Study levelundergraduate or graduateRequirementCompulsory
Year5Semesterwinter
Study languageCzech
Year of introduction1996/1997Year of cancellation2011/2012
Intended for the facultiesFMTIntended for study typesMaster
Instruction secured by
LoginNameTuitorTeacher giving lectures
HUT90 doc. Ing. Milan Hutyra, CSc.
NEN20 prof. Ing. Jaroslav Nenadál, CSc.
VYK37 Ing. David Vykydal, Ph.D.
Extent of instruction for forms of study
Form of studyWay of compl.Extent
Full-time Credit and Examination 2+2
Combined Credit and Examination 20+0

Subject aims expressed by acquired skills and competences

Teaching methods

Summary

Students might understand the principal consequences and reasons for creating, maintenance and development of company´s quality management systems. The explanation of key items and processes within this management is stressed with special regards to quality assurance in design stage, purchasing, production, services etc. The students also learn in more details to calculate costs and effects related to quality and another types of measurements in quality management systems. The basic features of various conceptions of quality management systems (according to the ISO, branch standards and TQM) will be explained too. The seminars are focused on case studies solving in the field of customer value analysis, use of some statistical tools in quality management.

Compulsory literature:

Literatura angl.: JURAN,J.M.-GODFREY,A.B.: Juran´s Quality Handbook. Fifth Edition. New York. Mc Graw-Hill. 1998 (ISBN 0-07-034003-X)

Recommended literature:

Way of continuous check of knowledge in the course of semester

E-learning

Další požadavky na studenta

Prerequisities

Subject has no prerequisities.

Co-requisities

Subject has no co-requisities.

Subject syllabus:

Obsah přednášek: 1.Úvod do problematiky managementu jakosti, terminologie, 2.Principy a koncepce systémů managementu jakosti 3.Požadavky na systémy managementu jakosti podle souboru norem ISO 9000:2000 4.Požadavky na systémy managementu podle EFQM Modelu Výjimečnosti 5.Úloha vedení v systémech managementu jakosti 6.Ekonomické aspekty managementu jakosti 7.Management jakosti v etapě návrhu a vývoje 8.Management jakosti v etapě nakupování 9.Management jakosti v etapě realizace produktů 10.Charakteristiky managementu jakosti ve službách 11.Měření v systémech managementu jakosti, principy a typy 12.Audity jakosti, cíle a postupy 13.Bechmarking, postupy a metody 14.Rozvojové trendy v systémech managementu jakosti, integrace systémů managementu Obsah cvičení: 1. Výklad požadavků na systémy managementu jakosti v normách ISO 9000:2000 2. Postupy řízení neshodných výrobků 3. Postupy analýzy hodnoty pro zákazníka, 1. část 4. Postupy analýzy hodnoty pro zákazníka, 2. část 5. Postupy přerozdělování cílů jakosti a ukazatelů měření výkonnosti systému 6. Identifikace položek nákladů vztahujících se k jakosti v modelu PAF 7. Identifikace položek nákladů vztahujících se k jakosti v modelu procesních nákladů 8. Propočty efektivnosti zlepšování jakosti 9. Postupy měření spokojenosti a loajality zákazníků 10. Principy a metody sebehodnocení 11. Řešení případové studie na sebehodnocení 12. Základní statistické metody 13. Obhajoby projektových prací 14. Obhajoby projektových prací, zápočty

Conditions for subject completion

Full-time form (validity from: 1960/1961 Summer semester)
Task nameType of taskMax. number of points
(act. for subtasks)
Min. number of points
Exercises evaluation and Examination Credit and Examination 100 (100) 51
        Exercises evaluation Credit 40 (40) 0
                Project Project 30  0
                Other task type Other task type 10  0
        Examination Examination 60 (60) 0
                Written examination Written examination 40  0
                Oral Oral examination 20  0
Mandatory attendence parzicipation:

Show history

Occurrence in study plans

Academic yearProgrammeField of studySpec.FormStudy language Tut. centreYearWSType of duty
2007/2008 (M2109) Metallurgical Engineering (2109T001) Economics and Management in Metalurgy K Czech Ostrava 5 Compulsory study plan
2007/2008 (M2109) Metallurgical Engineering (2109T001) Economics and Management in Metalurgy P Czech Ostrava 5 Compulsory study plan
2006/2007 (M2109) Metallurgical Engineering (2109T001) Economics and Management in Metalurgy K Czech Ostrava 5 Compulsory study plan
2006/2007 (M2109) Metallurgical Engineering (2109T001) Economics and Management in Metalurgy P Czech Ostrava 5 Compulsory study plan
2005/2006 (M2109) Metallurgical Engineering (2109T001) Economics and Management in Metalurgy K Czech Ostrava 5 Compulsory study plan
2005/2006 (M2109) Metallurgical Engineering (2109T001) Economics and Management in Metalurgy P Czech Ostrava 5 Compulsory study plan
2004/2005 (M2109) Metallurgical Engineering (2109T001) Economics and Management in Metalurgy K Czech Ostrava 5 Compulsory study plan
2004/2005 (M2109) Metallurgical Engineering (2109T001) Economics and Management in Metalurgy P Czech Ostrava 5 Compulsory study plan
2003/2004 (M2109) Metallurgical Engineering (2109T001) Economics and Management in Metalurgy K Czech Ostrava 5 Compulsory study plan
2003/2004 (M2109) Metallurgical Engineering (2109T001) Economics and Management in Metalurgy P Czech Ostrava 5 Compulsory study plan
2002/2003 (M2109) Metallurgical Engineering (2109T001) Economics and Management in Metalurgy K Czech Ostrava 5 Compulsory study plan
2002/2003 (M2109) Metallurgical Engineering (2109T001) Economics and Management in Metalurgy P Czech Ostrava 5 Compulsory study plan
2001/2002 (M2109) Metallurgical Engineering (2109T001) Economics and Management in Metalurgy K Czech Ostrava 5 Compulsory study plan
2001/2002 (M2109) Metallurgical Engineering (2109T001) Economics and Management in Metalurgy P Czech Ostrava 5 Compulsory study plan
2000/2001 (M2109) Metallurgical Engineering (2109T001) Economics and Management in Metalurgy K Czech Ostrava 5 Compulsory study plan
2000/2001 (M2109) Metallurgical Engineering (2109T001) Economics and Management in Metalurgy P Czech Ostrava 5 Compulsory study plan

Occurrence in special blocks

Block nameAcademic yearForm of studyStudy language YearWSType of blockBlock owner