639-0403/01 – Quality Management (QM)

Gurantor departmentDepartment of Quality ManagementCredits4
Subject guarantorprof. Ing. Jaroslav Nenadál, CSc.Subject version guarantordoc. Ing. Milan Hutyra, CSc.
Study levelundergraduate or graduateRequirementCompulsory
Year3Semesterwinter
Study languageCzech
Year of introduction2004/2005Year of cancellation2010/2011
Intended for the facultiesFEI, FMT, FBI, HGFIntended for study typesFollow-up Master, Bachelor
Instruction secured by
LoginNameTuitorTeacher giving lectures
HUT90 doc. Ing. Milan Hutyra, CSc.
NEN20 prof. Ing. Jaroslav Nenadál, CSc.
VYK37 Ing. David Vykydal, Ph.D.
Extent of instruction for forms of study
Form of studyWay of compl.Extent
Full-time Credit and Examination 2+2
Combined Credit and Examination 14+0

Subject aims expressed by acquired skills and competences

To understand current perception of quality. To learn about basic principles and concepts of quality management. To apply the ISO 9000 family of standards concept as well as the TQM concept. To learn about basic methods and tolls of quality management.

Teaching methods

Lectures
Seminars
Individual consultations
Tutorials
Project work

Summary

Explanation of key items and processes within quality management is stressed with special regards to quality assurance in design stage, purchasing, production, services etc. The students also learn in more details to calculate costs and effects related to quality and another types of measurements in quality management systems. The basic features of various conceptions of quality management systems (according to the ISO, branch standards and TQM) will be explained, too.

Compulsory literature:

1. JURAN,J.M.- DeFEO,J.A.: Juran´s Quality Handbook. Sixth Edition. New York. Mc Graw-Hill. 2010, 1113 p. (ISBN 978-0-07-162973-4)

Recommended literature:

Any title focused on quality management.

Way of continuous check of knowledge in the course of semester

E-learning

Další požadavky na studenta

Prerequisities

Subject has no prerequisities.

Co-requisities

Subject has no co-requisities.

Subject syllabus:

Obsah přednášek: 1.Úvod do problematiky managementu jakosti, terminologie, 2.Principy a koncepce systémů managementu jakosti 3.Požadavky na systémy managementu jakosti podle souboru norem ISO 9000:2000 4.Požadavky na systémy managementu podle EFQM Modelu Výjimečnosti 5.Úloha vedení v systémech managementu jakosti 6.Ekonomické aspekty managementu jakosti 7.Management jakosti v etapě návrhu a vývoje 8.Management jakosti v etapě nakupování 9.Management jakosti v etapě realizace produktů 10.Charakteristiky managementu jakosti ve službách 11.Měření v systémech managementu jakosti, principy a typy 12.Audity jakosti, cíle a postupy 13.Bechmarking, postupy a metody 14.Rozvojové trendy v systémech managementu jakosti, integrace systémů managementu Obsah cvičení: 1. Výklad požadavků na systémy managementu jakosti v normách ISO 9000:2000 2. Postupy řízení neshodných výrobků 3. Postupy analýzy hodnoty pro zákazníka, 1. část 4. Postupy analýzy hodnoty pro zákazníka, 2. část 5. Postupy přerozdělování cílů jakosti a ukazatelů měření výkonnosti systému 6. Identifikace položek nákladů vztahujících se k jakosti v modelu PAF 7. Identifikace položek nákladů vztahujících se k jakosti v modelu procesních nákladů 8. Propočty efektivnosti zlepšování jakosti 9. Postupy měření spokojenosti a loajality zákazníků 10. Principy a metody sebehodnocení 11. Řešení případové studie na sebehodnocení 12. Základní statistické metody 13. Obhajoby projektových prací 14. Obhajoby projektových prací, zápočty

Conditions for subject completion

Combined form (validity from: 1960/1961 Summer semester, validity until: 2008/2009 Winter semester)
Task nameType of taskMax. number of points
(act. for subtasks)
Min. number of points
Exercises evaluation and Examination Credit and Examination 100 (100) 51
        Exercises evaluation Credit 40 (40) 0
                Test 1 Written test 10  0
                Test 2 Written test 10  0
                Individuální projekt 1 Project 10  0
                individuální projekt 2 Project 10  0
        Examination Examination 60 (60) 0
                Písemná zkouška A Written examination 30  10
                Písemná zkouška B Written test 30  10
Mandatory attendence parzicipation:

Show history

Occurrence in study plans

Academic yearProgrammeField of studySpec.FormStudy language Tut. centreYearWSType of duty
2010/2011 (N2102) Mineral Raw Materials (2102T012) Management of Resource of Building Mineral Raw Materials P Czech Ostrava 1 Optional study plan
2010/2011 (N2102) Mineral Raw Materials (2102T012) Management of Resource of Building Mineral Raw Materials K Czech Ostrava 1 Optional study plan
2010/2011 (N2102) Mineral Raw Materials (2102T012) Management of Resource of Building Mineral Raw Materials K Czech Most 1 Optional study plan
2010/2011 (B3922) Economics and Management of Industrial Systems (3902R040) Automation and Computing in Industry P Czech Ostrava 2 Optional study plan
2010/2011 (B3923) Materials Engineering (3911R033) Material Recycling P Czech Ostrava 3 Choice-compulsory study plan
2010/2011 (N3923) Materials Engineering (3911T033) Material Recycling P Czech Ostrava 2 Optional study plan
2009/2010 (B3922) Economics and Management of Industrial Systems (3902R040) Automation and Computing in Industry P Czech Ostrava 2 Optional study plan
2009/2010 (B3923) Materials Engineering (3911R033) Material Recycling P Czech Ostrava 3 Choice-compulsory study plan
2009/2010 (N3923) Materials Engineering (3911T033) Material Recycling P Czech Ostrava 2 Optional study plan
2009/2010 (N2102) Mineral Raw Materials (2102T012) Management of Resource of Building Mineral Raw Materials P Czech Ostrava 1 Optional study plan
2009/2010 (N2102) Mineral Raw Materials (2102T012) Management of Resource of Building Mineral Raw Materials K Czech Ostrava 1 Optional study plan
2009/2010 (N2102) Mineral Raw Materials (2102T012) Management of Resource of Building Mineral Raw Materials K Czech Most 1 Optional study plan
2009/2010 (B2645) Electrical Engineering, Communication and Computer Systems (2612R018) Electronics and Communication Technology P Czech Ostrava 3 Compulsory study plan
2009/2010 (B2645) Electrical Engineering, Communication and Computer Systems (2608R004) Commercial Electrical Engineering P Czech Ostrava 2 Compulsory study plan
2009/2010 (B2649) Electrical Engineering (2601R004) Measurement and Control Engineering P Czech Ostrava 3 Optional study plan
2009/2010 (B2649) Electrical Engineering (3907R001) Electrical Power Engineering P Czech Ostrava 3 Optional study plan
2009/2010 (B2649) Electrical Engineering (2602R014) Applied and Commercial Electronics P Czech Ostrava 2 Optional study plan
2009/2010 (B2648) Designing of Electric Devices P Czech Ostrava 3 Optional study plan
2009/2010 (B2645) Electrical Engineering, Communication and Computer Systems (2612R018) Electronics and Communication Technology K Czech Ostrava 3 Compulsory study plan
2009/2010 (B2645) Electrical Engineering, Communication and Computer Systems (2608R004) Commercial Electrical Engineering K Czech Ostrava 2 Compulsory study plan
2009/2010 (B2649) Electrical Engineering (2601R004) Measurement and Control Engineering K Czech Ostrava 3 Optional study plan
2009/2010 (B2649) Electrical Engineering (3907R001) Electrical Power Engineering K Czech Ostrava 3 Optional study plan
2009/2010 (B2649) Electrical Engineering (2602R014) Applied and Commercial Electronics K Czech Ostrava 2 Optional study plan
2009/2010 (B2648) Designing of Electric Devices K Czech Ostrava 3 Optional study plan
2009/2010 (N2649) Electrical Engineering (2601T004) Measurement and Control Engineering P Czech Ostrava 2 Optional study plan
2009/2010 (N2649) Electrical Engineering (2601T004) Measurement and Control Engineering K Czech Ostrava 2 Optional study plan
2008/2009 (B2645) Electrical Engineering, Communication and Computer Systems (2612R018) Electronics and Communication Technology P Czech Ostrava 3 Compulsory study plan
2008/2009 (B2645) Electrical Engineering, Communication and Computer Systems (2612R018) Electronics and Communication Technology K Czech Ostrava 3 Compulsory study plan
2008/2009 (B2645) Electrical Engineering, Communication and Computer Systems (2608R004) Commercial Electrical Engineering P Czech Ostrava 2 Compulsory study plan
2008/2009 (B2645) Electrical Engineering, Communication and Computer Systems (2608R004) Commercial Electrical Engineering K Czech Ostrava 2 Compulsory study plan
2008/2009 (B3922) Economics and Management of Industrial Systems (6208R123) Economics and Management in Industry P Czech Ostrava 3 Compulsory study plan
2008/2009 (B3922) Economics and Management of Industrial Systems (6208R123) Economics and Management in Industry K Czech Ostrava 3 Compulsory study plan
2008/2009 (B3922) Economics and Management of Industrial Systems (6208R123) Economics and Management in Industry K Czech Třinec 3 Compulsory study plan
2008/2009 (B3923) Materials Engineering (3911R028) Material Diagnostics P Czech Ostrava 3 Compulsory study plan
2008/2009 (B3923) Materials Engineering (3911R028) Material Diagnostics K Czech Ostrava 3 Compulsory study plan
2008/2009 (B3923) Materials Engineering (3911R028) Material Diagnostics K Czech Třinec 3 Compulsory study plan
2008/2009 (B3923) Materials Engineering (3911R029) Non-ferrous Metals and Special Alloys P Czech Ostrava 3 Choice-compulsory study plan
2008/2009 (B3923) Materials Engineering (3911R029) Non-ferrous Metals and Special Alloys K Czech Ostrava 3 Choice-compulsory study plan
2008/2009 (B3923) Materials Engineering (3911R029) Non-ferrous Metals and Special Alloys K Czech Třinec 3 Choice-compulsory study plan
2008/2009 (B3923) Materials Engineering (3911R030) Engineering Materials P Czech Ostrava 3 Compulsory study plan
2008/2009 (B3923) Materials Engineering (3911R030) Engineering Materials K Czech Ostrava 3 Compulsory study plan
2008/2009 (B3923) Materials Engineering (3911R030) Engineering Materials K Czech Třinec 3 Compulsory study plan
2008/2009 (N2102) Mineral Raw Materials (2102T012) Management of Resource of Building Mineral Raw Materials P Czech Ostrava 1 Optional study plan
2008/2009 (N2102) Mineral Raw Materials (2102T012) Management of Resource of Building Mineral Raw Materials K Czech Ostrava 1 Optional study plan
2008/2009 (N2102) Mineral Raw Materials (2102T012) Management of Resource of Building Mineral Raw Materials K Czech Most 1 Optional study plan
2008/2009 (N2649) Electrical Engineering (2601T004) Measurement and Control Engineering P Czech Ostrava 2 Optional study plan
2008/2009 (N2649) Electrical Engineering (2601T004) Measurement and Control Engineering K Czech Ostrava 2 Optional study plan
2008/2009 (B3923) Materials Engineering (3911R033) Material Recycling P Czech Ostrava 3 Choice-compulsory study plan
2008/2009 (N3923) Materials Engineering (3911T033) Material Recycling P Czech Ostrava 2 Optional study plan
2008/2009 (B2649) Electrical Engineering (2601R004) Measurement and Control Engineering P Czech Ostrava 3 Optional study plan
2008/2009 (B2649) Electrical Engineering (2601R004) Measurement and Control Engineering K Czech Šumperk 3 Optional study plan
2008/2009 (B2649) Electrical Engineering (2601R004) Measurement and Control Engineering K Czech Ostrava 3 Optional study plan
2008/2009 (B2649) Electrical Engineering (3907R001) Electrical Power Engineering P Czech Ostrava 3 Optional study plan
2008/2009 (B2649) Electrical Engineering (3907R001) Electrical Power Engineering K Czech Ostrava 3 Optional study plan
2008/2009 (B2649) Electrical Engineering (2602R014) Applied and Commercial Electronics P Czech Ostrava 2 Optional study plan
2008/2009 (B2649) Electrical Engineering (2602R014) Applied and Commercial Electronics P Czech Rožnov pod Radhoštěm 2 Optional study plan
2008/2009 (B2649) Electrical Engineering K Czech Šumperk 2 Optional study plan
2008/2009 (B2649) Electrical Engineering (2602R014) Applied and Commercial Electronics K Czech Ostrava 2 Optional study plan
2008/2009 (B2648) Designing of Electric Devices P Czech Ostrava 3 Optional study plan
2008/2009 (B2648) Designing of Electric Devices K Czech Ostrava 3 Optional study plan
2008/2009 (B3923) Materials Engineering (3911R034) Materials and Technologies for Automobile Industry P Czech Ostrava 3 Choice-compulsory study plan
2008/2009 (B3922) Economics and Management of Industrial Systems (3902R040) Automation and Computing in Industry P Czech Ostrava 2 Optional study plan
2007/2008 (B2645) Electrical Engineering, Communication and Computer Systems (2612R018) Electronics and Communication Technology P Czech Ostrava 3 Compulsory study plan
2007/2008 (N2645) Electrical Engineerong, Communication and Computer Systems (2612T041) Control and Informatics Systems P Czech Ostrava 3 Optional study plan
2007/2008 (B2645) Electrical Engineering, Communication and Computer Systems (2612R018) Electronics and Communication Technology K Czech Ostrava 3 Compulsory study plan
2007/2008 (N2645) Electrical Engineerong, Communication and Computer Systems (2612T041) Control and Informatics Systems K Czech Ostrava 3 Optional study plan
2007/2008 (B2645) Electrical Engineering, Communication and Computer Systems (2608R004) Commercial Electrical Engineering P Czech Ostrava 2 Compulsory study plan
2007/2008 (B2645) Electrical Engineering, Communication and Computer Systems (2608R004) Commercial Electrical Engineering K Czech Ostrava 2 Compulsory study plan
2007/2008 (B3922) Economics and Management of Industrial Systems (3902R040) Automation and Computing in Industry P Czech Ostrava 2 Optional study plan
2007/2008 (B3922) Economics and Management of Industrial Systems (6208R123) Economics and Management in Industry P Czech Ostrava 3 Compulsory study plan
2007/2008 (B3922) Economics and Management of Industrial Systems (6208R123) Economics and Management in Industry K Czech Ostrava 3 Compulsory study plan
2007/2008 (B3922) Economics and Management of Industrial Systems (6208R123) Economics and Management in Industry K Czech Třinec 3 Compulsory study plan
2007/2008 (B3923) Materials Engineering (3911R028) Material Diagnostics P Czech Ostrava 3 Compulsory study plan
2007/2008 (B3923) Materials Engineering (3911R028) Material Diagnostics K Czech Ostrava 3 Compulsory study plan
2007/2008 (B3923) Materials Engineering (3911R028) Material Diagnostics K Czech Třinec 3 Compulsory study plan
2007/2008 (B3923) Materials Engineering (3911R029) Non-ferrous Metals and Special Alloys P Czech Ostrava 3 Choice-compulsory study plan
2007/2008 (B3923) Materials Engineering (3911R029) Non-ferrous Metals and Special Alloys K Czech Ostrava 3 Choice-compulsory study plan
2007/2008 (B3923) Materials Engineering (3911R029) Non-ferrous Metals and Special Alloys K Czech Třinec 3 Choice-compulsory study plan
2007/2008 (B3923) Materials Engineering (3911R030) Engineering Materials P Czech Ostrava 3 Compulsory study plan
2007/2008 (B3923) Materials Engineering (3911R030) Engineering Materials K Czech Ostrava 3 Compulsory study plan
2007/2008 (B3923) Materials Engineering (3911R030) Engineering Materials K Czech Třinec 3 Compulsory study plan
2007/2008 (N2649) Electrical Engineering (2601T004) Measurement and Control Engineering P Czech Ostrava 2 Optional study plan
2007/2008 (N2649) Electrical Engineering (2601T004) Measurement and Control Engineering K Czech Ostrava 2 Optional study plan
2007/2008 (B3923) Materials Engineering (3911R033) Material Recycling P Czech Ostrava 3 Choice-compulsory study plan
2007/2008 (N3923) Materials Engineering (3911T033) Material Recycling P Czech Ostrava 2 Optional study plan
2007/2008 (B2649) Electrical Engineering (2601R004) Measurement and Control Engineering P Czech Ostrava 3 Optional study plan
2007/2008 (B2649) Electrical Engineering (2601R004) Measurement and Control Engineering K Czech Ostrava 3 Optional study plan
2007/2008 (B2649) Electrical Engineering (3907R001) Electrical Power Engineering P Czech Ostrava 3 Optional study plan
2007/2008 (B2649) Electrical Engineering (3907R001) Electrical Power Engineering K Czech Ostrava 3 Optional study plan
2007/2008 (B2649) Electrical Engineering (2602R014) Applied and Commercial Electronics P Czech Ostrava 2 Optional study plan
2007/2008 (B2649) Electrical Engineering (2602R014) Applied and Commercial Electronics K Czech Ostrava 2 Optional study plan
2007/2008 (B2648) Designing of Electric Devices (2648R999) Společné studium P Czech Ostrava 3 Optional study plan
2007/2008 (B2648) Designing of Electric Devices (2648R999) Společné studium K Czech Ostrava 3 Optional study plan
2006/2007 (B2645) Electrical Engineering, Communication and Computer Systems (2612R018) Electronics and Communication Technology P Czech Ostrava 3 Compulsory study plan
2006/2007 (N2645) Electrical Engineerong, Communication and Computer Systems (2612T041) Control and Informatics Systems P Czech Ostrava 3 Optional study plan
2006/2007 (B2645) Electrical Engineering, Communication and Computer Systems (2612R018) Electronics and Communication Technology K Czech Ostrava 3 Compulsory study plan
2006/2007 (N2645) Electrical Engineerong, Communication and Computer Systems (2612T041) Control and Informatics Systems K Czech Ostrava 3 Optional study plan
2006/2007 (B2645) Electrical Engineering, Communication and Computer Systems (2608R004) Commercial Electrical Engineering P Czech Ostrava 2 Compulsory study plan
2006/2007 (B2645) Electrical Engineering, Communication and Computer Systems (2608R004) Commercial Electrical Engineering K Czech Ostrava 2 Compulsory study plan
2006/2007 (B3922) Economics and Management of Industrial Systems (3902R040) Automation and Computing in Industry P Czech Ostrava 2 Optional study plan
2006/2007 (B3922) Economics and Management of Industrial Systems (6208R123) Economics and Management in Industry P Czech Ostrava 3 Compulsory study plan
2006/2007 (B3922) Economics and Management of Industrial Systems (6208R123) Economics and Management in Industry K Czech Ostrava 3 Compulsory study plan
2006/2007 (B3922) Economics and Management of Industrial Systems (6208R123) Economics and Management in Industry K Czech Třinec 3 Compulsory study plan
2006/2007 (B3923) Materials Engineering (3911R028) Material Diagnostics P Czech Ostrava 3 Compulsory study plan
2006/2007 (B3923) Materials Engineering (3911R028) Material Diagnostics K Czech Ostrava 3 Compulsory study plan
2006/2007 (B3923) Materials Engineering (3911R028) Material Diagnostics K Czech Třinec 3 Compulsory study plan
2006/2007 (B3923) Materials Engineering (3911R029) Non-ferrous Metals and Special Alloys P Czech Ostrava 3 Choice-compulsory study plan
2006/2007 (B3923) Materials Engineering (3911R029) Non-ferrous Metals and Special Alloys K Czech Ostrava 3 Choice-compulsory study plan
2006/2007 (B3923) Materials Engineering (3911R029) Non-ferrous Metals and Special Alloys K Czech Třinec 3 Choice-compulsory study plan
2006/2007 (B3923) Materials Engineering (3911R030) Engineering Materials P Czech Ostrava 3 Compulsory study plan
2006/2007 (B3923) Materials Engineering (3911R030) Engineering Materials K Czech Ostrava 3 Compulsory study plan
2006/2007 (B3923) Materials Engineering (3911R030) Engineering Materials K Czech Třinec 3 Compulsory study plan
2006/2007 (N2649) Electrical Engineering (2601T004) Measurement and Control Engineering P Czech Ostrava 2 Optional study plan
2006/2007 (N2649) Electrical Engineering (2601T004) Measurement and Control Engineering K Czech Ostrava 2 Optional study plan
2006/2007 (B3923) Materials Engineering (3911R033) Material Recycling P Czech Ostrava 3 Choice-compulsory study plan
2005/2006 (B2645) Electrical Engineering, Communication and Computer Systems (2612R018) Electronics and Communication Technology P Czech Ostrava 3 Compulsory study plan
2005/2006 (B2645) Electrical Engineering, Communication and Computer Systems (2612R018) Electronics and Communication Technology K Czech Ostrava 3 Compulsory study plan
2005/2006 (B2645) Electrical Engineering, Communication and Computer Systems (2608R004) Commercial Electrical Engineering P Czech Ostrava 2 Compulsory study plan
2005/2006 (B3922) Economics and Management of Industrial Systems (3902R040) Automation and Computing in Industry P Czech Ostrava 2 Optional study plan
2005/2006 (B3922) Economics and Management of Industrial Systems (6208R123) Economics and Management in Industry P Czech Ostrava 3 Compulsory study plan
2005/2006 (B3922) Economics and Management of Industrial Systems (6208R123) Economics and Management in Industry K Czech Ostrava 3 Compulsory study plan
2005/2006 (B3922) Economics and Management of Industrial Systems (6208R123) Economics and Management in Industry K Czech Třinec 3 Compulsory study plan
2005/2006 (B3923) Materials Engineering (3911R028) Material Diagnostics P Czech Ostrava 3 Compulsory study plan
2005/2006 (B3923) Materials Engineering (3911R028) Material Diagnostics K Czech Ostrava 3 Compulsory study plan
2005/2006 (B3923) Materials Engineering (3911R028) Material Diagnostics K Czech Třinec 3 Compulsory study plan
2005/2006 (B3923) Materials Engineering (3911R029) Non-ferrous Metals and Special Alloys P Czech Ostrava 3 Choice-compulsory study plan
2005/2006 (B3923) Materials Engineering (3911R029) Non-ferrous Metals and Special Alloys K Czech Ostrava 3 Choice-compulsory study plan
2005/2006 (B3923) Materials Engineering (3911R029) Non-ferrous Metals and Special Alloys K Czech Třinec 3 Choice-compulsory study plan
2005/2006 (B3923) Materials Engineering (3911R030) Engineering Materials P Czech Ostrava 3 Compulsory study plan
2005/2006 (B3923) Materials Engineering (3911R030) Engineering Materials K Czech Ostrava 3 Compulsory study plan
2005/2006 (B3923) Materials Engineering (3911R030) Engineering Materials K Czech Třinec 3 Compulsory study plan

Occurrence in special blocks

Block nameAcademic yearForm of studyStudy language YearWSType of blockBlock owner