639-0403/03 – Quality Management (QM)

Gurantor departmentDepartment of Quality ManagementCredits4
Subject guarantorprof. Ing. Jaroslav Nenadál, CSc.Subject version guarantorprof. Ing. Jaroslav Nenadál, CSc.
Study levelundergraduate or graduate
Study languageCzech
Year of introduction2009/2010Year of cancellation
Intended for the facultiesFS, USP, FBI, FEI, FMT, HGFIntended for study typesFollow-up Master, Bachelor
Instruction secured by
LoginNameTuitorTeacher giving lectures
HUT90 doc. Ing. Milan Hutyra, CSc.
KLA077 Ing. Pavel Klaput, Ph.D.
NEN20 prof. Ing. Jaroslav Nenadál, CSc.
VYK37 Ing. David Vykydal, Ph.D.
Extent of instruction for forms of study
Form of studyWay of compl.Extent
Full-time Credit and Examination 2+2
Combined Credit and Examination 14+0

Subject aims expressed by acquired skills and competences

To understand current perception of quality. To learn about basic principles and concepts of quality management. To apply the ISO 9000 family of standards concept as well as the TQM concept. To learn about basic methods and tolls of quality management.

Teaching methods

Lectures
Seminars
Individual consultations
Tutorials
Project work

Summary

Explanation of key items and processes within quality management is stressed with special regards to quality assurance in design stage, purchasing, production, services etc. The students also learn in more details to calculate costs and effects related to quality and another types of measurements in quality management systems. The basic features of various conceptions of quality management systems (according to the ISO, branch standards and TQM) will be explained, too.

Compulsory literature:

1. JURAN,J.M.- DeFEO,J.A.: Juran´s Quality Handbook. Sixth Edition. New York. Mc Graw-Hill. 2010, 1113 p. (ISBN 978-0-07-162973-4)

Recommended literature:

Any title focused on quality management.

Way of continuous check of knowledge in the course of semester

V průběhu semestru dva písemné testy na cvičeních , 2 semestrální projekty (jeden týmový a jeden individuální) . Písemné testy jsou hodnoceny max. po 10 bodech, týmový projekt (presentace) max.5 bodů, individuální max. 10 bodů.Za aktivní účast na min. 11 cvičeních za semestr lze získat 5 bodů. Celkem lze za semestr získat 40 bodů.

E-learning

Další požadavky na studenta

Prerequisities

Subject has no prerequisities.

Co-requisities

Subject has no co-requisities.

Subject syllabus:

Lectures: 1. Introduction to quality management. Quality functions and perception. 2. Quality management systems - concepts. The ISO 9000 family of standards. 3. TQM concepts and models. Quality awards. 4. Top management strategic role at quality management. QMS documentation. 5. Quality economy. Quality related costs, including life cycle costs. 6. Testing and certification. EU approaches to quality assurance. 7. Quality auditing and self-assessment: approaches and tools. 8. Quality and human factor - motivation and training. 9. Quality at design and development. Quality at purchasing. 10. Quality management at product realization. Statistical process control. 11. Quality at sales and service. Product liability. Infrastructure management. Customer satisfaction measurement. 12. Quality management at public sector and governance. 13. Quality improvement - PDCA cycle and methodology of improvement. FMEA and other methods. 14. Quality and ecology. Environmental management systems and ISO 14 000 family of standards. Integrated management systems. Corporate social responsibility. Seminars: 1. Fundamentals of math. statistics. 2. 7 basic tools of quality management 3. Histograms and their practical use. 4. Pareto analysis. 5. Ishikawa diagram. 6. Flow-charts. 7. Probability estimations. Basic probability distributions. 8. Statistical sampling. 9. QFD method. 10. FMEA method. 11. Capability evaluation. 12. Statistical process control. 13. Presentation of individual students projects. 14. Presentation of individual students projects.

Conditions for subject completion

Full-time form (validity from: 2009/2010 Winter semester)
Task nameType of taskMax. number of points
(act. for subtasks)
Min. number of points
Exercises evaluation and Examination Credit and Examination 100 (100) 51
        Exercises evaluation Credit 40 (40) 20
                test 1 Written test 10  0
                test 2 Written test 10  0
                individuální projekt Project 10  0
                týmový projekt Project 5  0
                aktivní účast na min.11 cvičeních za semestr Other task type 5  0
        Examination Examination 60 (60) 20
                písemná zkouška část A Written examination 30  10
                písemná zkouška část B Written examination 30  10
Mandatory attendence parzicipation:

Show history
Combined form (validity from: 2009/2010 Winter semester)
Task nameType of taskMax. number of points
(act. for subtasks)
Min. number of points
Exercises evaluation and Examination Credit and Examination 100 (40) 51
        Exercises evaluation Credit 40 (40) 20
                test 1 Written test 10  0
                test 2 Written test 10  0
                individuální projekt 1 Project 10  0
                individuální projekt 2 Project 10  0
        Examination Examination  (60)
                písemná zkouška část A Written examination 30  10
                písemná zkouška část B Written examination 30  10
Mandatory attendence parzicipation:

Show history

Occurrence in study plans

Academic yearProgrammeField of studySpec.FormStudy language Tut. centreYearWSType of duty
2017/2018 (N2102) Mineral Raw Materials (2102T012) Management of Resource of Building Mineral Raw Materials K Czech Ostrava 1 Optional study plan
2017/2018 (N2102) Mineral Raw Materials (2102T012) Management of Resource of Building Mineral Raw Materials K Czech Most 1 Optional study plan
2016/2017 (N2102) Mineral Raw Materials (2102T012) Management of Resource of Building Mineral Raw Materials K Czech Ostrava 1 Optional study plan
2016/2017 (N2102) Mineral Raw Materials (2102T012) Management of Resource of Building Mineral Raw Materials K Czech Most 1 Optional study plan
2016/2017 (N2102) Mineral Raw Materials (2102T012) Management of Resource of Building Mineral Raw Materials P Czech Ostrava 1 Optional study plan
2015/2016 (N2102) Mineral Raw Materials (2102T012) Management of Resource of Building Mineral Raw Materials P Czech Ostrava 1 Optional study plan
2015/2016 (N2102) Mineral Raw Materials (2102T012) Management of Resource of Building Mineral Raw Materials K Czech Ostrava 1 Optional study plan
2015/2016 (N2102) Mineral Raw Materials (2102T012) Management of Resource of Building Mineral Raw Materials K Czech Most 1 Optional study plan
2015/2016 (B2649) Electrical Engineering (3907R001) Electrical Power Engineering P English Ostrava 3 Optional study plan
2014/2015 (N2102) Mineral Raw Materials (2102T012) Management of Resource of Building Mineral Raw Materials K Czech Ostrava 1 Optional study plan
2014/2015 (N2102) Mineral Raw Materials (2102T012) Management of Resource of Building Mineral Raw Materials K Czech Most 1 Optional study plan
2014/2015 (N2102) Mineral Raw Materials (2102T012) Management of Resource of Building Mineral Raw Materials P Czech Ostrava 1 Optional study plan
2013/2014 (N2102) Mineral Raw Materials (2102T012) Management of Resource of Building Mineral Raw Materials K Czech Most 1 Optional study plan
2013/2014 (N2102) Mineral Raw Materials (2102T012) Management of Resource of Building Mineral Raw Materials K Czech Ostrava 1 Optional study plan
2013/2014 (N2102) Mineral Raw Materials (2102T012) Management of Resource of Building Mineral Raw Materials P Czech Ostrava 1 Optional study plan
2012/2013 (N2102) Mineral Raw Materials (2102T012) Management of Resource of Building Mineral Raw Materials P Czech Ostrava 1 Optional study plan
2012/2013 (N2102) Mineral Raw Materials (2102T012) Management of Resource of Building Mineral Raw Materials K Czech Ostrava 1 Optional study plan
2012/2013 (N2102) Mineral Raw Materials (2102T012) Management of Resource of Building Mineral Raw Materials K Czech Most 1 Optional study plan
2011/2012 (N2102) Mineral Raw Materials (2102T012) Management of Resource of Building Mineral Raw Materials P Czech Ostrava 1 Optional study plan
2011/2012 (N2102) Mineral Raw Materials (2102T012) Management of Resource of Building Mineral Raw Materials K Czech Ostrava 1 Optional study plan
2011/2012 (N2102) Mineral Raw Materials (2102T012) Management of Resource of Building Mineral Raw Materials K Czech Most 1 Optional study plan

Occurrence in special blocks

Block nameAcademic yearForm of studyStudy language YearWSType of blockBlock owner