639-0403/03 – Quality Management (QM)
| Gurantor department | Department of Quality Management | Credits | 4 |
| Subject guarantor | prof. Ing. Jaroslav Nenadál, CSc. | Subject version guarantor | prof. Ing. Jaroslav Nenadál, CSc. |
| Study level | undergraduate or graduate | Requirement | Optional |
| Year | 1 | Semester | summer |
| | Study language | Czech |
| Year of introduction | 2009/2010 | Year of cancellation | 2018/2019 |
| Intended for the faculties | FMT, FEI, FBI, USP, HGF, FS | Intended for study types | Bachelor, Follow-up Master |
Subject aims expressed by acquired skills and competences
To understand current perception of quality. To learn about basic principles and concepts of quality management. To apply the ISO 9000 family of standards concept as well as the TQM concept. To learn about basic methods and tolls of quality management.
Teaching methods
Lectures
Seminars
Individual consultations
Tutorials
Project work
Summary
Explanation of key items and processes within quality management is stressed
with special regards to quality assurance in design stage, purchasing,
production, services etc. The students also learn in more details to
calculate costs and effects related to quality and another types of
measurements in quality management systems. The basic features of various
conceptions of quality management systems (according to the ISO, branch
standards and TQM) will be explained, too.
Compulsory literature:
1. JURAN,J.M.- DeFEO,J.A.: Juran´s Quality Handbook. Sixth Edition. New York. Mc Graw-Hill. 2010, 1113 p. (ISBN 978-0-07-162973-4)
Recommended literature:
Any title focused on quality management.
Way of continuous check of knowledge in the course of semester
V průběhu semestru dva písemné testy na cvičeních , 2 semestrální projekty (jeden týmový a jeden individuální) . Písemné testy jsou hodnoceny max. po 10 bodech, týmový projekt (presentace) max.5 bodů, individuální max. 10 bodů.Za aktivní účast na min. 11 cvičeních za semestr lze získat 5 bodů. Celkem lze za semestr získat 40 bodů.
E-learning
Other requirements
Pro absolvování tohoto předmětu nejsou žádné další požadavky.
There are no other requirements for passing this course.
Prerequisities
Subject has no prerequisities.
Co-requisities
Subject has no co-requisities.
Subject syllabus:
Lectures:
1. Introduction to quality management. Quality functions and perception.
2. Quality management systems - concepts. The ISO 9000 family of standards.
3. TQM concepts and models. Quality awards.
4. Top management strategic role at quality management. QMS documentation.
5. Quality economy. Quality related costs, including life cycle costs.
6. Testing and certification. EU approaches to quality assurance.
7. Quality auditing and self-assessment: approaches and tools.
8. Quality and human factor - motivation and training.
9. Quality at design and development. Quality at purchasing.
10. Quality management at product realization. Statistical process control.
11. Quality at sales and service. Product liability. Infrastructure management. Customer satisfaction measurement.
12. Quality management at public sector and governance.
13. Quality improvement - PDCA cycle and methodology of improvement. FMEA and other methods.
14. Quality and ecology. Environmental management systems and ISO 14 000 family of standards. Integrated management systems. Corporate social responsibility.
Seminars:
1. Fundamentals of math. statistics.
2. 7 basic tools of quality management
3. Histograms and their practical use.
4. Pareto analysis.
5. Ishikawa diagram.
6. Flow-charts.
7. Probability estimations. Basic probability distributions.
8. Statistical sampling.
9. QFD method.
10. FMEA method.
11. Capability evaluation.
12. Statistical process control.
13. Presentation of individual students projects.
14. Presentation of individual students projects.
Conditions for subject completion
Occurrence in study plans
Occurrence in special blocks
Assessment of instruction
Předmět neobsahuje žádné hodnocení.