639-0406/02 – Quality and Human Factor (JLF)

Gurantor departmentDepartment of Quality ManagementCredits6
Subject guarantorprof. Ing. Růžena Petříková, CSc.Subject version guarantorprof. Ing. Růžena Petříková, CSc.
Study levelundergraduate or graduateRequirementCompulsory
Year2Semestersummer
Study languageCzech
Year of introduction2005/2006Year of cancellation2010/2011
Intended for the facultiesFMTIntended for study typesBachelor
Instruction secured by
LoginNameTuitorTeacher giving lectures
PET70 prof. Ing. Růžena Petříková, CSc.
Extent of instruction for forms of study
Form of studyWay of compl.Extent
Full-time Credit and Examination 4+2
Combined Credit and Examination 12+0

Subject aims expressed by acquired skills and competences

The aim of the contents of this subject is to understand that successful assurance of quality system is not only in direct quality management but first of all it depends on knowledge of people in companies, their motivation and their permanent and efficient education to quality. All of this will focus on the area of present requirements of the new documantation of the ISO standards and on innovative EFQM Business Excellence Model.

Teaching methods

Summary

Human Resource Management. Importance of Human Factor in Quality Systems. Human Resource Management System according to ČSN ISO 9000:2001 Requirements and Excellence EFQM Model. Forms and Structures of Employee Education towards Quality. Philosophy of a Learning Company. Measurement and Evaluation of Effectiveness of Training. Role of Top Management in Quality Management. Delegation of Powers. Communication and Motivation in Quality Management Systems. Measurement of Employee Satisfaction. Management of People, Styles of Management. Team Work and its Forms in Quality Management. Groups of Quality, KAIZEN, 5S Method, Investor in People. Knowledge Management – 5 S Method, Investors in People. Knowledge Management – definition, historical development; knowledge management in QMS current documents; definition of basic activities in the KM area; knowledge management as a process; key processes in the KM area; knowledge worker (distinctive features, management barriers); methods of intangible assets/knowledge evaluations; knowledge management assets . Company Culture and TQM. Corporate Social Responsibility and Ethical Principles of Company Management Systems.

Compulsory literature:

[1] Zelený, M.: Human System Management. World Scientific Publishing, Singapore, 2005, ISBN 981-02-4913-6 [2] Imai, M.: KAIZEN, The Key to Japans Competitive Success. McGraw-Hill Publishing Company, Translation: Computer Press, 2004, ISBN 80-251-0461-3 [3] Murphy, S.E. – Riggio, R.E.: The Future of Leadership Development. Lawrence Erlbaum Associates, Publishers, Mahwah, New Jersey/USA, 2003, ISBN 0-8058-4342-6 [4] McNabb, D. E.: Knowledge Management in the Public Sector, M.E.Sharpe, Inc. New York, 2007, ISBN 13: 978-0-7656-1727-9.

Recommended literature:

Way of continuous check of knowledge in the course of semester

Development of specific writing assignment, personality test, evaluation. Tests during the semester Test

E-learning

www of FMMI

Další požadavky na studenta

Study of actual journal material.

Prerequisities

Subject has no prerequisities.

Co-requisities

Subject has no co-requisities.

Subject syllabus:

1. - 2. The importance of the human factor in Quality Management in Relation to Global Conditions. Human resource management, Management Trends and influences, Purpose and role. 3. - 4. Quality Management - the role of human resource management. Quality and Human performance reliability. 5. - 6. Human resources management system according to ISO 9000:2000 (basic principles), human resources according to the ISO 9001 Standard requirements. 7. Competence, awareness and training (part 6 in ISO 9001). Measurement of Education and Training Effectiveness. 8. - 9. The role of top management in quality assurance. The Motivation, communication and information systems in quality management. 10. - 11. Teamwork culture in quality management, the creative team. Quality Circles and Kaizen Teams. 12. Total quality management and corporate culture. Features of Total Quality Management. Human resource management and the EFQM Excellence Model. 13. – 14. Knowledge management - part of a Integrated Management Systems. Learning Organization (the learning society and the knowledge economy) and The Information Society, the Knowledge Society.

Conditions for subject completion

Full-time form (validity from: 1960/1961 Summer semester)
Task nameType of taskMax. number of points
(act. for subtasks)
Min. number of points
Exercises evaluation and Examination Credit and Examination 100 (100) 51
        Exercises evaluation Credit 40 (40) 0
                Project Project 10  0
                Written exam Written test 26  0
                Other task type Other task type 4  0
        Examination Examination 60 (60) 0
                Written examination Written examination 40  0
                Oral Oral examination 20  0
Mandatory attendence parzicipation:

Show history

Occurrence in study plans

Academic yearProgrammeField of studySpec.FormStudy language Tut. centreYearWSType of duty
2008/2009 (B3922) Economics and Management of Industrial Systems (3902R041) Quality Management P Czech Ostrava 2 Compulsory study plan
2008/2009 (B3922) Economics and Management of Industrial Systems (3902R041) Quality Management K Czech Ostrava 2 Compulsory study plan
2008/2009 (B3922) Economics and Management of Industrial Systems (3902R041) Quality Management K Czech Třinec 2 Compulsory study plan
2007/2008 (B3922) Economics and Management of Industrial Systems (3902R041) Quality Management P Czech Ostrava 2 Compulsory study plan
2007/2008 (B3922) Economics and Management of Industrial Systems (3902R041) Quality Management K Czech Ostrava 2 Compulsory study plan
2007/2008 (B3922) Economics and Management of Industrial Systems (3902R041) Quality Management K Czech Třinec 2 Compulsory study plan
2006/2007 (B3922) Economics and Management of Industrial Systems (3902R041) Quality Management P Czech Ostrava 2 Compulsory study plan
2006/2007 (B3922) Economics and Management of Industrial Systems (3902R041) Quality Management K Czech Ostrava 2 Compulsory study plan
2006/2007 (B3922) Economics and Management of Industrial Systems (3902R041) Quality Management K Czech Třinec 2 Compulsory study plan

Occurrence in special blocks

Block nameAcademic yearForm of studyStudy language YearWSType of blockBlock owner