639-0802/01 – Quality Management Systems II. (QMSII)

Gurantor departmentDepartment of Quality ManagementCredits5
Subject guarantorprof. Ing. Jaroslav Nenadál, CSc.Subject version guarantorprof. Ing. Jaroslav Nenadál, CSc.
Study levelundergraduate or graduateRequirementCompulsory
Year1Semestersummer
Study languageCzech
Year of introduction2004/2005Year of cancellation
Intended for the facultiesHGF, FMTIntended for study typesFollow-up Master
Instruction secured by
LoginNameTuitorTeacher giving lectures
NEN20 prof. Ing. Jaroslav Nenadál, CSc.
VYK37 Ing. David Vykydal, Ph.D.
Extent of instruction for forms of study
Form of studyWay of compl.Extent
Full-time Credit and Examination 2+2
Combined Credit and Examination 16+0

Subject aims expressed by acquired skills and competences

Student should be able to: 1. Design the application of quality management principles. 2. Apply excellenc models in practice. 3. Design procedures of performance measurements. 4. Assess management system maturity at organizations.

Teaching methods

Lectures
Seminars
Individual consultations
Tutorials
Project work

Summary

This course links to the course Quality Management Systems I. An additional set of information is given especially in the field of strategic quality management. The implementation of the Total Quality Management principles within various types of organizations as well as selected methods and tools of the quality management are presented there.

Compulsory literature:

1. JURAN,J.M.- DeFEO,J.A.: Juran´s Quality Handbook. Sixth Edition. New York. Mc Graw-Hill. 2010, 1113 p. (ISBN 978-0-07-162973-7). 2. OAKLAND,J.S.: Oakland on Quality Management. Amsterdam. Elsevier 2004, 476 p. (ISBN 0-7506-5741-3)

Recommended literature:

Any title focused on advanced quality management and the excellence models application.

Way of continuous check of knowledge in the course of semester

One written test during seminars.

E-learning

None.

Další požadavky na studenta

None.

Prerequisities

Subject codeAbbreviationTitleRequirement
639-0417 QMS I. Quality Management Systems I. Recommended

Co-requisities

Subject has no co-requisities.

Subject syllabus:

Lectures: 1. Systems theory as starting point to quality management systems (QMS). Development concepts of QMS. Special features of QMS at automotive industry. 2. Basic principles of QMS. 3.-4. The top management role at QMS. Benchmarking. 5.-6. Customer satisfaction and customer loyalty measurement. Customer value analysis. 7.-8. Fundamentals of quality economy. Quality related costs at producer and user. Life cycle costing. Qualoity improvement effectiveness evaluation. 9.-10. Partnership with suppliers - programs and processes. 11.-12. Measurements within QMS: process performance measurement, organization perfoprmance measurement. Balanced Scorecard. 13.-14. TQM models. The EFQM Excellence Model and its use. Self-assessment. RADAR logic frame. Seminars: 1.-2. Processes of QMS modelling. 3. Benchmarking - case study. 4.-5.: Methods of customer satisfaction characteristics application. 6.-8. Customer value analysis project solving. 9. Quality related costs items identification. 10. Design of process performance indicators. 11.-13. Self-assessment - case studies solving. 14. Presentation of student´s projects.

Conditions for subject completion

Full-time form (validity from: 1960/1961 Summer semester)
Task nameType of taskMax. number of points
(act. for subtasks)
Min. number of points
Exercises evaluation and Examination Credit and Examination 100 (100) 51
        Exercises evaluation Credit 40 (40) 0
                Project Project 30  0
                Other task type Other task type 10  0
        Examination Examination 60 (60) 0
                Written examination Written examination 40  0
                Oral Oral examination 20  0
Mandatory attendence parzicipation:

Show history

Occurrence in study plans

Academic yearProgrammeField of studySpec.FormStudy language Tut. centreYearWSType of duty
2014/2015 (N3922) Economics and Management of Industrial Systems (3902T041) Quality Management K Czech Ostrava 1 Compulsory study plan
2014/2015 (N3922) Economics and Management of Industrial Systems (3902T041) Quality Management P Czech Ostrava 1 Compulsory study plan
2013/2014 (N3922) Economics and Management of Industrial Systems (3902T041) Quality Management P Czech Ostrava 1 Compulsory study plan
2013/2014 (N3922) Economics and Management of Industrial Systems (3902T041) Quality Management K Czech Ostrava 1 Compulsory study plan
2012/2013 (N3922) Economics and Management of Industrial Systems (3902T041) Quality Management P Czech Ostrava 1 Compulsory study plan
2012/2013 (N3922) Economics and Management of Industrial Systems (3902T041) Quality Management K Czech Ostrava 1 Compulsory study plan
2012/2013 (N2102) Mineral Raw Materials (2102T003) Commerce Engineering in Raw Materials Treatment Industry P Czech Ostrava 2 Compulsory study plan
2012/2013 (N2102) Mineral Raw Materials (2102T003) Commerce Engineering in Raw Materials Treatment Industry K Czech Most 2 Compulsory study plan
2011/2012 (N3922) Economics and Management of Industrial Systems (3902T041) Quality Management P Czech Ostrava 1 Compulsory study plan
2011/2012 (N3922) Economics and Management of Industrial Systems (3902T041) Quality Management K Czech Ostrava 1 Compulsory study plan
2011/2012 (N2102) Mineral Raw Materials (2102T003) Commerce Engineering in Raw Materials Treatment Industry P Czech Ostrava 2 Compulsory study plan
2011/2012 (N2102) Mineral Raw Materials (2102T003) Commerce Engineering in Raw Materials Treatment Industry K Czech Most 2 Compulsory study plan
2010/2011 (N2102) Mineral Raw Materials (2102T003) Commerce Engineering in Raw Materials Treatment Industry (10) Commerce Engineering in Raw Materials Treatment Industry K Czech Ostrava 2 Compulsory study plan
2010/2011 (N2102) Mineral Raw Materials (2102T003) Commerce Engineering in Raw Materials Treatment Industry (10) Commerce Engineering in Raw Materials Treatment Industry P Czech Ostrava 2 Compulsory study plan
2010/2011 (N3922) Economics and Management of Industrial Systems (3902T041) Quality Management P Czech Ostrava 1 Compulsory study plan
2010/2011 (N3922) Economics and Management of Industrial Systems (3902T041) Quality Management K Czech Ostrava 1 Compulsory study plan
2009/2010 (N3922) Economics and Management of Industrial Systems (3902T041) Quality Management P Czech Ostrava 1 Compulsory study plan
2009/2010 (N3922) Economics and Management of Industrial Systems (3902T041) Quality Management K Czech Ostrava 1 Compulsory study plan
2009/2010 (N2102) Mineral Raw Materials (2102T003) Commerce Engineering in Raw Materials Treatment Industry (10) Commerce Engineering in Raw Materials Treatment Industry P Czech Ostrava 2 Compulsory study plan
2009/2010 (N2102) Mineral Raw Materials (2102T003) Commerce Engineering in Raw Materials Treatment Industry P Czech Ostrava 2 Compulsory study plan
2009/2010 (N2102) Mineral Raw Materials (2102T003) Commerce Engineering in Raw Materials Treatment Industry (10) Commerce Engineering in Raw Materials Treatment Industry K Czech Ostrava 2 Compulsory study plan
2009/2010 (N2102) Mineral Raw Materials (2102T003) Commerce Engineering in Raw Materials Treatment Industry K Czech Ostrava 2 Compulsory study plan
2008/2009 (N3922) Economics and Management of Industrial Systems (3902T041) Quality Management K Czech Ostrava 1 Compulsory study plan
2008/2009 (N3922) Economics and Management of Industrial Systems (3902T041) Quality Management P Czech Ostrava 1 Compulsory study plan
2008/2009 (N2102) Mineral Raw Materials (2102T003) Commerce Engineering in Raw Materials Treatment Industry (10) Commerce Engineering in Raw Materials Treatment Industry P Czech Ostrava 2 Compulsory study plan
2008/2009 (N2102) Mineral Raw Materials (2102T003) Commerce Engineering in Raw Materials Treatment Industry (10) Commerce Engineering in Raw Materials Treatment Industry K Czech Ostrava 2 Compulsory study plan
2007/2008 (N3922) Economics and Management of Industrial Systems (3902T041) Quality Management K Czech Ostrava 1 Compulsory study plan
2007/2008 (N3922) Economics and Management of Industrial Systems (3902T041) Quality Management P Czech Ostrava 1 Compulsory study plan
2006/2007 (N3922) Economics and Management of Industrial Systems (3902T041) Quality Management K Czech Ostrava 1 Compulsory study plan
2006/2007 (N3922) Economics and Management of Industrial Systems (3902T041) Quality Management P Czech Ostrava 1 Compulsory study plan
2005/2006 (N3922) Economics and Management of Industrial Systems (3902T041) Quality Management K Czech Ostrava 1 Compulsory study plan
2005/2006 (N3922) Economics and Management of Industrial Systems (3902T041) Quality Management P Czech Ostrava 1 Compulsory study plan
2004/2005 (N3922) Economics and Management of Industrial Systems (3902T041) Quality Management K Czech Ostrava 1 Compulsory study plan
2004/2005 (N3922) Economics and Management of Industrial Systems (3902T041) Quality Management P Czech Ostrava 1 Compulsory study plan

Occurrence in special blocks

Block nameAcademic yearForm of studyStudy language YearWSType of blockBlock owner
FMMI 2013/2014 Full-time Czech Compulsory 601 - Study Office stu. block
FMMI 2012/2013 Full-time Czech Compulsory 601 - Study Office stu. block
FMMI_ECTS 2011/2012 Full-time Czech Compulsory 600 - Faculty of Materials Science and Technology - Dean's Office stu. block