639-0820/02 – Quality Management (QM)

Gurantor departmentDepartment of Quality ManagementCredits4
Subject guarantorprof. Ing. Jaroslav Nenadál, CSc.Subject version guarantordoc. Ing. Milan Hutyra, CSc.
Study levelundergraduate or graduate
Study languageCzech
Year of introduction2007/2008Year of cancellation
Intended for the facultiesHGFIntended for study typesFollow-up Master
Instruction secured by
LoginNameTuitorTeacher giving lectures
HUT90 doc. Ing. Milan Hutyra, CSc.
KLA077 Ing. Pavel Klaput, Ph.D.
NEN20 prof. Ing. Jaroslav Nenadál, CSc.
VYK37 Ing. David Vykydal, Ph.D.
Extent of instruction for forms of study
Form of studyWay of compl.Extent
Full-time Credit and Examination 2+1
Combined Credit and Examination 12+0

Subject aims expressed by acquired skills and competences

To understand current perception of quality. To learn about basic principles, concepts and directions of quality management. To clarify the ISO 9000 family of standards and the TQM concept. To apply basic quality management tools and methods. To understand economic consecventions of quality management.

Teaching methods

Lectures
Seminars
Individual consultations
Tutorials
Project work

Summary

Basic principles and concepts of advanced quality management. The ISO 9000 family of standards concepts and TQM concept. Economic considerations related to quality management. Application of basic methods and tools of quality management at products design and development, realization and delivering. Quality management at purchasing. Systems measurements within quality management systems (customer satisfaction measurement, benchmarkind etc.) Auditing at quality management systems. Approaches, methods and tools of continuous improvement. Development trends within quality management systems - the excellence models and their use. Integrated management systems.

Compulsory literature:

JURAN,J.M.- DeFEO,J.A.: Juran´s Quality Handbook. Sixth Edition. New York. Mc Graw-Hill. 2010, 1113 p. (ISBN 978- 0-07-162973-7)

Recommended literature:

Any title focused on advanced quality management.

Way of continuous check of knowledge in the course of semester

E-learning

Integrovaný systém modulární počítačové podpory výuky ekonomicko-technického zaměření (http://lms.vsb.cz): Vzdělávací modul 3 – Systémy managementu jakosti: submodul Systémy managementu jakosti I, submodul Systémy managementu jakosti II, submodul Management jakosti. Vzdělávací modul 4 – Zlepšování procesů s využitím statistické analýzy: submodul Analýza statistické stability procesů, submodul Analýza způsobilosti procesů, submodul Postupy analýzy příčin variability, návrhy opatření ke zlepšení, vyhodnocení dosaženého zlepšení. VYKYDAL, D., NENADÁL, J. Systémy managementu kvality. Studijní opory. Ostrava: VŠB-TU Ostrava, 2015. PLURA, J. Analýza způsobilosti procesů. Studijní opory. Ostrava: VŠB-TU Ostrava, 2015. NOSKIEVIČOVÁ, D. Speciální statistické metody – nekonvenční regulační diagramy. Studijní opory. Ostrava: VŠB-TU Ostrava, 2015. NENADÁL, J. Systémy managementu jakosti I. Studijní opory. Ostrava: VŠB-TU Ostrava, 2008. NENADÁL, J. Systémy managementu jakosti II. Studijní opory. Ostrava: VŠB-TU Ostrava, 2008. NOSKIEVIČOVÁ, D. Základní statistické metody managementu jakosti. Studijní opory. Ostrava: VŠB-TU Ostrava, 2008. PLURA, J. Plánování jakosti. Studijní opory. Ostrava: VŠB-TU Ostrava, 2008.

Další požadavky na studenta

other requirements have not been defined

Prerequisities

Subject has no prerequisities.

Co-requisities

Subject has no co-requisities.

Subject syllabus:

Lectures: 1. Introduction to quality management. Quality functions and perception. 2. Quality management systems - concepts. The ISO 9000 family of standards. 3. TQM concepts and models. Quality awards. 4. Top management strategic role at quality management. QMS documentation. 5. Quality economy. Quality related costs, including life cycle costs. 6. Testing and certification. EU approaches to quality assurance. 7. Quality auditing and self-assessment: approaches and tools. 8. Quality and human factor - motivation and training. 9. Quality at design and development. Quality at purchasing. 10. Quality management at product realization. Statistical process control. 11. Quality at sales and service. Product liability. Infrastructure management. Customer satisfaction measurement. 12. Quality management at public sector and governance. 13. Quality improvement - PDCA cycle and methodology of improvement. FMEA and other methods. 14. Quality and ecology. Environmental management systems and ISO 14 000 family of standards. Integrated management systems. Corporate social responsibility. Seminars: 1. 7 basic tools of quality management. 2. Histograms and their practical use. 3. Ishikawa diagram and Pareto analysis. 4. Flow-charts. 5. Capability evaluation. 6. Statistical process control. 7. Presentation of individual students projects.

Conditions for subject completion

Full-time form (validity from: 2012/2013 Winter semester)
Task nameType of taskMax. number of points
(act. for subtasks)
Min. number of points
Exercises evaluation and Examination Credit and Examination 100 (100) 51
        Exercises evaluation Credit 40  20
        Examination Examination 60  31
Mandatory attendence parzicipation:

Show history
Combined form (validity from: 2009/2010 Winter semester)
Task nameType of taskMax. number of points
(act. for subtasks)
Min. number of points
Exercises evaluation and Examination Credit and Examination 100 (100) 51
        Exercises evaluation Credit 40 (40) 20
                test 1 Written test 10  0
                test 2 Written test 10  0
                individuální projkt 1 Project 10  0
                Individuální projekt 2 Project 10  0
        Examination Examination 60 (60) 20
                Písemná zkouška A Written examination 30  10
                písemná zkouška B Written examination 30  10
Mandatory attendence parzicipation:

Show history

Occurrence in study plans

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2019/2020 (N2102) Mineral Raw Materials (3904T022) Waste Treatment and Disposal P Czech Ostrava 2 Optional study plan
2019/2020 (N2102) Mineral Raw Materials (3904T022) Waste Treatment and Disposal K Czech Ostrava 2 Optional study plan
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2018/2019 (N2102) Mineral Raw Materials (3904T022) Waste Treatment and Disposal P Czech Ostrava 2 Optional study plan
2018/2019 (N2102) Mineral Raw Materials (3904T022) Waste Treatment and Disposal K Czech Ostrava 2 Optional study plan
2018/2019 (N2102) Mineral Raw Materials (3904T022) Waste Treatment and Disposal K Czech Most 2 Optional study plan
2018/2019 (N2102) Mineral Raw Materials (2102T003) Commerce Engineering in Raw Materials Treatment Industry K Czech Most 2 Compulsory study plan
2017/2018 (N2102) Mineral Raw Materials (3904T022) Waste Treatment and Disposal P Czech Ostrava 2 Optional study plan
2017/2018 (N2102) Mineral Raw Materials (3904T022) Waste Treatment and Disposal K Czech Ostrava 2 Optional study plan
2017/2018 (N2102) Mineral Raw Materials (3904T022) Waste Treatment and Disposal K Czech Most 2 Optional study plan
2017/2018 (N2102) Mineral Raw Materials (2102T003) Commerce Engineering in Raw Materials Treatment Industry P Czech Ostrava 2 Compulsory study plan
2017/2018 (N2102) Mineral Raw Materials (2102T003) Commerce Engineering in Raw Materials Treatment Industry K Czech Most 2 Compulsory study plan
2016/2017 (N2102) Mineral Raw Materials (3904T022) Waste Treatment and Disposal P Czech Ostrava 2 Optional study plan
2016/2017 (N2102) Mineral Raw Materials (3904T022) Waste Treatment and Disposal K Czech Ostrava 2 Optional study plan
2016/2017 (N2102) Mineral Raw Materials (3904T022) Waste Treatment and Disposal K Czech Most 2 Optional study plan
2016/2017 (N2102) Mineral Raw Materials (2102T001) Economics and Management in the Field of Raw Materials P Czech Ostrava 2 Choice-compulsory study plan
2016/2017 (N2102) Mineral Raw Materials (2102T001) Economics and Management in the Field of Raw Materials K Czech Most 2 Choice-compulsory study plan
2016/2017 (N2102) Mineral Raw Materials (2102T001) Economics and Management in the Field of Raw Materials K Czech Ostrava 2 Choice-compulsory study plan
2016/2017 (N2102) Mineral Raw Materials (2102T003) Commerce Engineering in Raw Materials Treatment Industry P Czech Ostrava 2 Compulsory study plan
2016/2017 (N2102) Mineral Raw Materials (2102T003) Commerce Engineering in Raw Materials Treatment Industry K Czech Most 2 Compulsory study plan
2015/2016 (N2102) Mineral Raw Materials (2102T001) Economics and Management in the Field of Raw Materials K Czech Most 2 Choice-compulsory study plan
2015/2016 (N2102) Mineral Raw Materials (2102T001) Economics and Management in the Field of Raw Materials P Czech Ostrava 2 Choice-compulsory study plan
2015/2016 (N2102) Mineral Raw Materials (6208T031) Environmental Management K Czech Ostrava 2 Compulsory study plan
2015/2016 (N2102) Mineral Raw Materials (6208T031) Environmental Management P Czech Ostrava 2 Compulsory study plan
2015/2016 (N2102) Mineral Raw Materials (2102T003) Commerce Engineering in Raw Materials Treatment Industry P Czech Ostrava 2 Compulsory study plan
2015/2016 (N2102) Mineral Raw Materials (2102T003) Commerce Engineering in Raw Materials Treatment Industry K Czech Most 2 Compulsory study plan
2015/2016 (N2102) Mineral Raw Materials (3904T022) Waste Treatment and Disposal P Czech Ostrava 2 Optional study plan
2015/2016 (N2102) Mineral Raw Materials (3904T022) Waste Treatment and Disposal K Czech Ostrava 2 Optional study plan
2014/2015 (N2102) Mineral Raw Materials (3904T022) Waste Treatment and Disposal P Czech Ostrava 2 Optional study plan
2014/2015 (N2102) Mineral Raw Materials (2102T003) Commerce Engineering in Raw Materials Treatment Industry P Czech Ostrava 2 Compulsory study plan
2014/2015 (N2102) Mineral Raw Materials (2102T003) Commerce Engineering in Raw Materials Treatment Industry K Czech Most 2 Compulsory study plan
2014/2015 (N2102) Mineral Raw Materials (2102T001) Economics and Management in the Field of Raw Materials P Czech Ostrava 2 Choice-compulsory study plan
2014/2015 (N2102) Mineral Raw Materials (2102T001) Economics and Management in the Field of Raw Materials K Czech Most 2 Choice-compulsory study plan
2014/2015 (N2102) Mineral Raw Materials (6208T031) Environmental Management P Czech Ostrava 2 Compulsory study plan
2014/2015 (N2102) Mineral Raw Materials (6208T031) Environmental Management K Czech Ostrava 2 Compulsory study plan
2013/2014 (N2102) Mineral Raw Materials (6208T031) Environmental Management P Czech Ostrava 2 Compulsory study plan
2013/2014 (N2102) Mineral Raw Materials (6208T031) Environmental Management K Czech Ostrava 2 Compulsory study plan
2013/2014 (N2102) Mineral Raw Materials (2102T001) Economics and Management in the Field of Raw Materials P Czech Ostrava 2 Choice-compulsory study plan
2013/2014 (N2102) Mineral Raw Materials (2102T001) Economics and Management in the Field of Raw Materials K Czech Most 2 Choice-compulsory study plan
2013/2014 (N2102) Mineral Raw Materials (3904T022) Waste Treatment and Disposal P Czech Ostrava 2 Optional study plan
2013/2014 (N2102) Mineral Raw Materials (2102T003) Commerce Engineering in Raw Materials Treatment Industry P Czech Ostrava 2 Compulsory study plan
2013/2014 (N2102) Mineral Raw Materials (2102T003) Commerce Engineering in Raw Materials Treatment Industry K Czech Most 2 Compulsory study plan
2012/2013 (N2102) Mineral Raw Materials (6208T031) Environmental Management P Czech Ostrava 2 Compulsory study plan
2012/2013 (N2102) Mineral Raw Materials (6208T031) Environmental Management K Czech Ostrava 2 Compulsory study plan
2012/2013 (N2102) Mineral Raw Materials (3904T022) Waste Treatment and Disposal P Czech Ostrava 2 Optional study plan
2012/2013 (N2102) Mineral Raw Materials (2102T001) Economics and Management in the Field of Raw Materials P Czech Ostrava 2 Choice-compulsory study plan
2012/2013 (N2102) Mineral Raw Materials (2102T001) Economics and Management in the Field of Raw Materials K Czech Most 2 Choice-compulsory study plan
2011/2012 (N2102) Mineral Raw Materials (2102T001) Economics and Management in the Field of Raw Materials P Czech Ostrava 2 Choice-compulsory study plan
2011/2012 (N2102) Mineral Raw Materials (6208T031) Environmental Management P Czech Ostrava 2 Compulsory study plan
2011/2012 (N2102) Mineral Raw Materials (3904T022) Waste Treatment and Disposal P Czech Ostrava 2 Optional study plan
2011/2012 (N2102) Mineral Raw Materials (6208T031) Environmental Management K Czech Ostrava 2 Compulsory study plan
2011/2012 (N2102) Mineral Raw Materials (3904T022) Waste Treatment and Disposal K Czech Ostrava 1 Choice-compulsory study plan
2011/2012 (N2102) Mineral Raw Materials (3904T022) Waste Treatment and Disposal K Czech Most 1 Choice-compulsory study plan
2011/2012 (N2102) Mineral Raw Materials (2102T001) Economics and Management in the Field of Raw Materials K Czech Most 2 Choice-compulsory study plan
2010/2011 (N2102) Mineral Raw Materials (2102T001) Economics and Management in the Field of Raw Materials P Czech Ostrava 2 Choice-compulsory study plan
2010/2011 (N2102) Mineral Raw Materials (6208T031) Environmental Management P Czech Ostrava 2 Compulsory study plan
2010/2011 (N2102) Mineral Raw Materials (3904T022) Waste Treatment and Disposal P Czech Ostrava 2 Optional study plan
2010/2011 (N2102) Mineral Raw Materials (6208T031) Environmental Management K Czech Ostrava 2 Compulsory study plan
2010/2011 (N2102) Mineral Raw Materials (3904T022) Waste Treatment and Disposal K Czech Ostrava 1 Choice-compulsory study plan
2010/2011 (N2102) Mineral Raw Materials (3904T022) Waste Treatment and Disposal K Czech Most 1 Choice-compulsory study plan
2010/2011 (N2102) Mineral Raw Materials (2102T001) Economics and Management in the Field of Raw Materials K Czech Most 2 Choice-compulsory study plan
2010/2011 (N2102) Mineral Raw Materials (2102T003) Commerce Engineering in Raw Materials Treatment Industry (00) Commerce Engineering in Raw Materials Treatment Industry K Czech Most 2 Choice-compulsory study plan
2009/2010 (N2102) Mineral Raw Materials (6208T031) Environmental Management P Czech Ostrava 2 Compulsory study plan
2009/2010 (N2102) Mineral Raw Materials (6208T031) Environmental Management K Czech Ostrava 2 Compulsory study plan
2009/2010 (N2102) Mineral Raw Materials (2102T001) Economics and Management in the Field of Raw Materials P Czech Ostrava 2 Choice-compulsory study plan
2009/2010 (N2102) Mineral Raw Materials (3904T022) Waste Treatment and Disposal K Czech Ostrava 1 Choice-compulsory study plan
2009/2010 (N2102) Mineral Raw Materials (3904T022) Waste Treatment and Disposal K Czech Most 1 Choice-compulsory study plan
2009/2010 (N2102) Mineral Raw Materials (2102T003) Commerce Engineering in Raw Materials Treatment Industry (00) Commerce Engineering in Raw Materials Treatment Industry K Czech Most 2 Choice-compulsory study plan
2009/2010 (N2102) Mineral Raw Materials (2102T003) Commerce Engineering in Raw Materials Treatment Industry K Czech Most 2 Choice-compulsory study plan
2009/2010 (N2102) Mineral Raw Materials (3904T022) Waste Treatment and Disposal P Czech Ostrava 2 Optional study plan
2009/2010 (N2102) Mineral Raw Materials (2102T001) Economics and Management in the Field of Raw Materials K Czech Most 2 Choice-compulsory study plan
2008/2009 (N2102) Mineral Raw Materials (6208T031) Environmental Management P Czech Ostrava 2 Compulsory study plan
2008/2009 (N2102) Mineral Raw Materials (2102T001) Economics and Management in the Field of Raw Materials P Czech Ostrava 2 Choice-compulsory study plan
2008/2009 (N2102) Mineral Raw Materials (3904T022) Waste Treatment and Disposal P Czech Ostrava 2 Optional study plan
2008/2009 (N2102) Mineral Raw Materials (3904T022) Waste Treatment and Disposal K Czech Ostrava 1 Choice-compulsory study plan
2008/2009 (N2102) Mineral Raw Materials (3904T022) Waste Treatment and Disposal K Czech Most 1 Choice-compulsory study plan

Occurrence in special blocks

Block nameAcademic yearForm of studyStudy language YearWSType of blockBlock owner