639-0823/01 – Total Quality Management (TQM)

Gurantor departmentDepartment of Quality ManagementCredits5
Subject guarantorprof. Ing. Jaroslav Nenadál, CSc.Subject version guarantorprof. Ing. Jaroslav Nenadál, CSc.
Study levelundergraduate or graduateRequirementChoice-compulsory
Year1Semestersummer
Study languageCzech
Year of introduction2007/2008Year of cancellation
Intended for the facultiesFBIIntended for study typesFollow-up Master
Instruction secured by
LoginNameTuitorTeacher giving lectures
NEN20 prof. Ing. Jaroslav Nenadál, CSc.
Extent of instruction for forms of study
Form of studyWay of compl.Extent
Full-time Credit and Examination 2+2
Combined Credit and Examination 14+0

Subject aims expressed by acquired skills and competences

1. Students should be able to understand basic principles and concepts of TQM and recognize methods and tools for their implementation. 2. Students should be able to solve problems due to TQM implementation into organizations practice. 3. Students should be able to assess and evaluate management system maturity at the organizations. 4. Students should be able to apply methods and tools of continual quality management improvement and development

Teaching methods

Lectures
Seminars
Individual consultations
Tutorials
Project work

Summary

The basis of TQM. Basic principles of TQM. Description of fundamental TQM model worldwide used. The EFQM Excellence Model as platform for management system development. Human resources management at TQM. Partnership with stakeholders, including suppliers - processes and methods. The process management at organizations, their measurement and monitoring. Benchmarking and its use at organizations. Self-assessment - procedures and techniques. Logic frame RADAR and its use. Another approaches to searching opportunities for improvement. Customer satisfaction and loyalty measurement.Process, system and organization performance measurement. The Balanced Scorecard methodology and its application. Continuous improvement methodologies. The Six Sigma programs - their application in practice. Case studies and tasks solutions

Compulsory literature:

JURAN,M.J.-De FEO,J.A.: Juran´s Quality Handbook. Sixth Edition. New York. Mc Graw-Hill. 2010, 1113 p. (ISBN 978-0-07-162973-7) JESTON,J.-NELIS,J.: Business Process Management. Amsterdam. Elsevier 2008, 469 p. (ISBN 978-0-7506-8656-3) OAKLAND,J.S.: Oakland on Quality Management. Amsterdam. Elsevier 2004, 476 p. (ISBN 0-7506-5741-3)

Recommended literature:

Any title focused on advanced quality management.

Way of continuous check of knowledge in the course of semester

Written test during the seminars.

E-learning

None.

Další požadavky na studenta

None.

Prerequisities

Subject codeAbbreviationTitleRequirement
639-0059 ŘJ I. Quality Management I Recommended

Co-requisities

Subject has no co-requisities.

Subject syllabus:

1. The basis of TQM. Basic principles of TQM. 2. Description of fundamental TQM model worldwide used. The EFQM Excellence Model as platform for management system development. 3. Human resources management at TQM. 4. Partnership with stakeholders, including suppliers - processes and methods. 5. The process management at organizations, their measurement and monitoring. 6. Benchmarking and its use at organizations. 7. Customer satisfaction and loyalty measurement. 8. Self-assessment - procedures and techniques. Logic frame RADAR and its use. 9. Another approaches to searching opportunities for improvement. 10.Process, system and organization performance measurement. The Balanced Scorecard methodology and its application. 11. Continuous improvement methodologies. 12.The Six Sigma programs - their application in practice. 13.-14. Integrated management systems. Development trends at quality management.

Conditions for subject completion

Combined form (validity from: 1960/1961 Summer semester)
Task nameType of taskMax. number of points
(act. for subtasks)
Min. number of points
Exercises evaluation and Examination Credit and Examination 100 (100) 51
        Exercises evaluation Credit 40 (40) 0
                Written exam Written test 40  0
        Examination Examination 60 (60) 0
                Written examination Written examination 60  0
Mandatory attendence parzicipation:

Show history

Occurrence in study plans

Academic yearProgrammeField of studySpec.FormStudy language Tut. centreYearWSType of duty
2011/2012 (N3908) Fire Protection and Industrial Safety (3908T002) Safety Engineering P Czech Ostrava 1 Choice-compulsory study plan
2011/2012 (N3908) Fire Protection and Industrial Safety (3908T002) Safety Engineering K Czech Ostrava 1 Choice-compulsory study plan
2011/2012 (N3908) Fire Protection and Industrial Safety (3908T007) Safety and Security Planning P Czech Ostrava 1 Choice-compulsory study plan
2011/2012 (N3908) Fire Protection and Industrial Safety (3908T007) Safety and Security Planning K Czech Ostrava 1 Choice-compulsory study plan
2011/2012 (N3908) Fire Protection and Industrial Safety (3908T006) Fire Protection Engineering and Industrial Safety K Czech Ostrava 1 Optional study plan
2011/2012 (N3908) Fire Protection and Industrial Safety (3908T006) Fire Protection Engineering and Industrial Safety K Czech Praha 1 Optional study plan
2011/2012 (N3908) Fire Protection and Industrial Safety (3908T006) Fire Protection Engineering and Industrial Safety P Czech Ostrava 1 Optional study plan
2010/2011 (N3908) Fire Protection and Industrial Safety (3908T002) Safety Engineering P Czech Ostrava 1 Choice-compulsory study plan
2010/2011 (N3908) Fire Protection and Industrial Safety (3908T002) Safety Engineering K Czech Ostrava 1 Choice-compulsory study plan
2010/2011 (N3908) Fire Protection and Industrial Safety (3908T007) Safety and Security Planning P Czech Ostrava 1 Choice-compulsory study plan
2010/2011 (N3908) Fire Protection and Industrial Safety (3908T007) Safety and Security Planning K Czech Ostrava 1 Choice-compulsory study plan
2010/2011 (N3908) Fire Protection and Industrial Safety (3908T006) Fire Protection Engineering and Industrial Safety P Czech Ostrava 1 Optional study plan
2010/2011 (N3908) Fire Protection and Industrial Safety P Czech Ostrava 1 Optional study plan
2010/2011 (N3908) Fire Protection and Industrial Safety (3908T006) Fire Protection Engineering and Industrial Safety K Czech Ostrava 1 Optional study plan
2010/2011 (N3908) Fire Protection and Industrial Safety (3908T006) Fire Protection Engineering and Industrial Safety K Czech Praha 1 Optional study plan
2009/2010 (N3908) Fire Protection and Industrial Safety (3908T006) Fire Protection Engineering and Industrial Safety K Czech Ostrava 1 Optional study plan
2009/2010 (N3908) Fire Protection and Industrial Safety (3908T006) Fire Protection Engineering and Industrial Safety K Czech Praha 1 Optional study plan
2009/2010 (N3908) Fire Protection and Industrial Safety (3908T006) Fire Protection Engineering and Industrial Safety P Czech Ostrava 1 Optional study plan
2009/2010 (N3908) Fire Protection and Industrial Safety (3908T007) Safety and Security Planning K Czech Ostrava 1 Choice-compulsory study plan
2009/2010 (N3908) Fire Protection and Industrial Safety (3908T007) Safety and Security Planning P Czech Ostrava 1 Choice-compulsory study plan
2009/2010 (N3908) Fire Protection and Industrial Safety (3908T002) Safety Engineering P Czech Ostrava 1 Choice-compulsory study plan
2009/2010 (N3908) Fire Protection and Industrial Safety (3908T002) Safety Engineering K Czech Ostrava 1 Choice-compulsory study plan
2008/2009 (N3908) Fire Protection and Industrial Safety (3908T006) Fire Protection Engineering and Industrial Safety K Czech Praha 1 Optional study plan
2008/2009 (N3908) Fire Protection and Industrial Safety (3908T006) Fire Protection Engineering and Industrial Safety K Czech Ostrava 1 Optional study plan
2008/2009 (N3908) Fire Protection and Industrial Safety (3908T002) Safety Engineering K Czech Ostrava 1 Choice-compulsory study plan
2008/2009 (N3908) Fire Protection and Industrial Safety (3908T006) Fire Protection Engineering and Industrial Safety P Czech Ostrava 1 Optional study plan
2008/2009 (N3908) Fire Protection and Industrial Safety (3908T002) Safety Engineering P Czech Ostrava 1 Choice-compulsory study plan
2008/2009 (N3908) Fire Protection and Industrial Safety (3908T007) Safety and Security Planning P Czech Ostrava 1 Choice-compulsory study plan
2008/2009 (N3908) Fire Protection and Industrial Safety (3908T007) Safety and Security Planning K Czech Ostrava 1 Choice-compulsory study plan
2007/2008 (N3908) Fire Protection and Industrial Safety (3908T006) Fire Protection Engineering and Industrial Safety (30) Fire Protection Engineering and Industrial Safety K Czech Praha 1 Optional study plan
2007/2008 (N3908) Fire Protection and Industrial Safety (3908T006) Fire Protection Engineering and Industrial Safety (30) Fire Protection Engineering and Industrial Safety K Czech Ostrava 1 Optional study plan
2007/2008 (N3908) Fire Protection and Industrial Safety (3908T006) Fire Protection Engineering and Industrial Safety K Czech Ostrava 1 Optional study plan
2007/2008 (N3908) Fire Protection and Industrial Safety (3908T006) Fire Protection Engineering and Industrial Safety K Czech Praha 1 Optional study plan
2007/2008 (N3908) Fire Protection and Industrial Safety (3908T002) Safety Engineering K Czech Ostrava 1 Choice-compulsory study plan
2007/2008 (N3908) Fire Protection and Industrial Safety (3908T006) Fire Protection Engineering and Industrial Safety (30) Fire Protection Engineering and Industrial Safety P Czech Ostrava 1 Optional study plan
2007/2008 (N3908) Fire Protection and Industrial Safety (3908T002) Safety Engineering P Czech Ostrava 1 Choice-compulsory study plan

Occurrence in special blocks

Block nameAcademic yearForm of studyStudy language YearWSType of blockBlock owner