639-0911/01 – Quality Management (QM)

Gurantor departmentDepartment of Quality ManagementCredits10
Subject guarantorIng. David Vykydal, Ph.D.Subject version guarantorprof. Ing. Jaroslav Nenadál, CSc.
Study levelpostgraduateRequirementOptional
YearSemesterwinter + summer
Study languageCzech
Year of introduction1996/1997Year of cancellation2012/2013
Intended for the facultiesHGF, FMTIntended for study typesDoctoral
Instruction secured by
LoginNameTuitorTeacher giving lectures
NEN20 prof. Ing. Jaroslav Nenadál, CSc.
Extent of instruction for forms of study
Form of studyWay of compl.Extent
Full-time Credit and Examination 2+0
Part-time Credit and Examination 2+0

Subject aims expressed by acquired skills and competences

Student will obtain deep knowledge about principles, processes and methods of modern quality management. He or she is expected to use this knowledge in practice. His/her dissertation thesis should also contribute to next development of quality management theory.

Teaching methods

Lectures
Seminars
Individual consultations
Project work

Summary

Basic principles of quality management. Quality management systems concepts. Structure and analysis of the ISO 9000 family of standards requirements. The branch standard features and requirements. TQM – concepts and approaches. The EFQM Excellence Models application. Process approach within quality management. Quality management processes at top management level. Quality management processes at design and development stage. Quality management processes at product realization. Quality management processes at purchasing – partnership with suppliers. Quality management processes at sales. Economic considerations related to quality – quality costing. Benchmarking and its use. Quality auditing – functions and procedures. Customer satisfaction and loyalty measurement. Customer value analysis. Processes and quality management systems performance measurement. Self-assessment – approaches. Continuous improvement at quality management systems. Integrated management systems. Balanced Scorecard and its use at quality management.

Compulsory literature:

1. Juran, M. J., DeFeo,J. A. Juran´s Quality Handbook. Sixth Edition. New York. Mc Graw-Hill. 2010, 1113 p. ISBN 978-0-07-162973-7 2. Oakland, J.S. Oakland on Quality Management. Elsevier. Amsterdam. 2004, 476 p. ISBN 0 7506 5741 3

Recommended literature:

Any title focused on quality management.

Way of continuous check of knowledge in the course of semester

None.

E-learning

None.

Other requirements

Individual project.

Prerequisities

Subject has no prerequisities.

Co-requisities

Subject has no co-requisities.

Subject syllabus:

1. Basic principles of quality management. 2. Quality management systems concepts. 3. Structure and analysis of the ISO 9000 family of standards requirements. The branch standard features and requirements. 4. TQM – concepts and approaches. The EFQM Excellence Models application. 5. Process approach within quality management. 6. Quality management processes at top management level. 7. Quality management processes at design and development stage. 8. Quality management processes at product realization. 9. Quality management processes at purchasing – partnership with suppliers. 10. Quality management processes at sales. 11. Economic considerations related to quality – quality costing. 12.Benchmarking and its use. 13. Quality auditing – functions and procedures. 14. Customer satisfaction and loyalty measurement. Customer value analysis. 15. Processes and quality management systems performance measurement. 16. Self-assessment – approaches. 17. Continuous improvement at quality management systems. 18. Integrated management systems. 19. Balanced Scorecard and its use at quality management.

Conditions for subject completion

Full-time form (validity from: 1960/1961 Summer semester, validity until: 2012/2013 Summer semester)
Task nameType of taskMax. number of points
(act. for subtasks)
Min. number of pointsMax. počet pokusů
Exercises evaluation and Examination Credit and Examination 100 (145) 51 3
        Examination Examination 100  0 3
        Exercises evaluation Credit 45  0 3
Mandatory attendence participation:

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Conditions for subject completion and attendance at the exercises within ISP:

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Occurrence in study plans

Academic yearProgrammeBranch/spec.Spec.ZaměřeníFormStudy language Tut. centreYearWSType of duty
2010/2011 (P3925) Management of Industrial Systems P Czech Ostrava Choice-compulsory study plan
2010/2011 (P3925) Management of Industrial Systems K Czech Ostrava Choice-compulsory study plan
2010/2011 (P3925) Management of Industrial Systems P Czech Ostrava Optional study plan
2010/2011 (P3925) Management of Industrial Systems K Czech Ostrava Optional study plan
2009/2010 (P3925) Management of Industrial Systems P Czech Ostrava Choice-compulsory study plan
2009/2010 (P3925) Management of Industrial Systems K Czech Ostrava Choice-compulsory study plan
2009/2010 (P3925) Management of Industrial Systems P Czech Ostrava Optional study plan
2009/2010 (P3925) Management of Industrial Systems K Czech Ostrava Optional study plan
2008/2009 (P3925) Management of Industrial Systems P Czech Ostrava Choice-compulsory study plan
2008/2009 (P3925) Management of Industrial Systems K Czech Ostrava Choice-compulsory study plan
2008/2009 (P3925) Management of Industrial Systems P Czech Ostrava Optional study plan
2008/2009 (P3925) Management of Industrial Systems K Czech Ostrava Optional study plan
2007/2008 (P3925) Management of Industrial Systems (3902V777) Řízení jakosti P Czech Ostrava Choice-compulsory study plan
2007/2008 (P3925) Management of Industrial Systems (3902V888) Řízení a ekonomika podniku P Czech Ostrava Choice-compulsory study plan
2007/2008 (P3925) Management of Industrial Systems (3902V999) Automatizace technologických procesů P Czech Ostrava Choice-compulsory study plan
2007/2008 (P3925) Management of Industrial Systems (3902V777) Řízení jakosti K Czech Ostrava Choice-compulsory study plan
2007/2008 (P3925) Management of Industrial Systems (3902V888) Řízení a ekonomika podniku K Czech Ostrava Choice-compulsory study plan
2007/2008 (P3925) Management of Industrial Systems (3902V999) Automatizace technologických procesů K Czech Ostrava Choice-compulsory study plan
2006/2007 (P3925) Management of Industrial Systems (3902V777) Řízení jakosti P Czech Ostrava Choice-compulsory study plan
2006/2007 (P3925) Management of Industrial Systems (3902V888) Řízení a ekonomika podniku P Czech Ostrava Choice-compulsory study plan
2006/2007 (P3925) Management of Industrial Systems (3902V999) Automatizace technologických procesů P Czech Ostrava Choice-compulsory study plan
2006/2007 (P3925) Management of Industrial Systems (3902V777) Řízení jakosti K Czech Ostrava Choice-compulsory study plan
2006/2007 (P3925) Management of Industrial Systems (3902V888) Řízení a ekonomika podniku K Czech Ostrava Choice-compulsory study plan
2006/2007 (P3925) Management of Industrial Systems (3902V999) Automatizace technologických procesů K Czech Ostrava Choice-compulsory study plan

Occurrence in special blocks

Block nameAcademic yearForm of studyStudy language YearWSType of blockBlock owner

Assessment of instruction

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