639-0911/02 – Quality Management (QM)

Gurantor departmentDepartment of Quality ManagementCredits10
Subject guarantorprof. Ing. Jaroslav Nenadál, CSc.Subject version guarantorprof. Ing. Jaroslav Nenadál, CSc.
Study levelpostgraduate
Study languageCzech
Year of introduction2010/2011Year of cancellation
Intended for the facultiesFMT, HGFIntended for study typesDoctoral
Instruction secured by
LoginNameTuitorTeacher giving lectures
NEN20 prof. Ing. Jaroslav Nenadál, CSc.
Extent of instruction for forms of study
Form of studyWay of compl.Extent
Full-time Examination 2+0
Combined Examination 28+0

Subject aims expressed by acquired skills and competences

Student will obtain deep knowledge about principles, processes and methods of modern quality management. He or she is expected to use this knowledge in practice. His/her dissertation thesis should also contribute to next development of quality management theory.

Teaching methods

Lectures
Seminars
Individual consultations
Project work

Summary

Basic principles of quality management. Quality management systems concepts. Structure and analysis of the ISO 9000 family of standards requirements. The branch standard features and requirements. TQM – concepts and approaches. The EFQM Excellence Models application. Process approach within quality management. Quality management processes at top management level. Quality management processes at design and development stage. Quality management processes at product realization. Quality management processes at purchasing – partnership with suppliers. Quality management processes at sales. Economic considerations related to quality – quality costing. Benchmarking and its use. Quality auditing – functions and procedures. Customer satisfaction and loyalty measurement. Customer value analysis. Processes and quality management systems performance measurement. Self-assessment – approaches. Continuous improvement at quality management systems. Integrated management systems. Balanced Scorecard and its use at quality management.

Compulsory literature:

[1] Juran, M. J. - DeFeo,J. A.: Juran´s Quality Handbook. Sixth Edition. New York. Mc Graw-Hill. 2010, 1113 p. (ISBN 978-0-07-162973-7) [2] Oakland, J.S.: Oakland on Quality Management. Elsevier. Amsterdam. 2004, 476 p. (ISBN 0 7506 5741 3)

Recommended literature:

Any title focused on quality management.

Way of continuous check of knowledge in the course of semester

E-learning

Další požadavky na studenta

Solving of individual project.

Prerequisities

Subject has no prerequisities.

Co-requisities

Subject has no co-requisities.

Subject syllabus:

1. Basic principles of quality management. 2. Quality management systems concepts. 3. Structure and analysis of the ISO 9000 family of standards requirements. The branch standard features and requirements. 4. TQM – concepts and approaches. The EFQM Excellence Models application. 5. Process approach within quality management. 6. Quality management processes at top management level. 7. Quality management processes at design and development stage. 8. Quality management processes at product realization. 9. Quality management processes at purchasing – partnership with suppliers. 10. Quality management processes at sales. 11. Economic considerations related to quality – quality costing. 12.Benchmarking and its use. 13. Quality auditing – functions and procedures. 14. Customer satisfaction and loyalty measurement. Customer value analysis. 15. Processes and quality management systems performance measurement. 16. Self-assessment – approaches. 17. Continuous improvement at quality management systems. 18. Integrated management systems. 19. Balanced Scorecard and its use at quality management.

Conditions for subject completion

Full-time form (validity from: 2013/2014 Winter semester)
Task nameType of taskMax. number of points
(act. for subtasks)
Min. number of points
Examination Examination  
Mandatory attendence parzicipation:

Show history
Combined form (validity from: 2013/2014 Winter semester)
Task nameType of taskMax. number of points
(act. for subtasks)
Min. number of points
Examination Examination  
Mandatory attendence parzicipation:

Show history

Occurrence in study plans

Academic yearProgrammeField of studySpec.FormStudy language Tut. centreYearWSType of duty
2019/2020 (P3925) Management of Industrial Systems K Czech Ostrava Choice-compulsory study plan
2019/2020 (P3925) Management of Industrial Systems P Czech Ostrava Choice-compulsory study plan
2018/2019 (P3925) Management of Industrial Systems K Czech Ostrava Choice-compulsory study plan
2018/2019 (P3925) Management of Industrial Systems P Czech Ostrava Choice-compulsory study plan
2017/2018 (P3925) Management of Industrial Systems P Czech Ostrava Choice-compulsory study plan
2017/2018 (P3925) Management of Industrial Systems K Czech Ostrava Choice-compulsory study plan
2016/2017 (P3925) Management of Industrial Systems P Czech Ostrava Choice-compulsory study plan
2016/2017 (P3925) Management of Industrial Systems P Czech Ostrava Choice-compulsory study plan
2016/2017 (P3925) Management of Industrial Systems K Czech Ostrava Choice-compulsory study plan
2015/2016 (P3925) Management of Industrial Systems K Czech Ostrava Choice-compulsory study plan
2015/2016 (P3925) Management of Industrial Systems P Czech Ostrava Choice-compulsory study plan
2015/2016 (P3925) Management of Industrial Systems P Czech Ostrava Choice-compulsory study plan
2015/2016 (P3925) Management of Industrial Systems K Czech Ostrava Choice-compulsory study plan
2014/2015 (P3925) Management of Industrial Systems P Czech Ostrava Choice-compulsory study plan
2014/2015 (P3925) Management of Industrial Systems K Czech Ostrava Choice-compulsory study plan
2014/2015 (P3925) Management of Industrial Systems P Czech Ostrava Choice-compulsory study plan
2014/2015 (P3925) Management of Industrial Systems K Czech Ostrava Choice-compulsory study plan
2013/2014 (P3925) Management of Industrial Systems P Czech Ostrava Choice-compulsory study plan
2013/2014 (P3925) Management of Industrial Systems K Czech Ostrava Choice-compulsory study plan
2013/2014 (P3925) Management of Industrial Systems P Czech Ostrava Choice-compulsory study plan
2013/2014 (P3925) Management of Industrial Systems K Czech Ostrava Choice-compulsory study plan
2012/2013 (P3925) Management of Industrial Systems P Czech Ostrava Choice-compulsory study plan
2012/2013 (P3925) Management of Industrial Systems K Czech Ostrava Choice-compulsory study plan
2012/2013 (P3925) Management of Industrial Systems P Czech Ostrava Choice-compulsory study plan
2012/2013 (P3925) Management of Industrial Systems K Czech Ostrava Choice-compulsory study plan
2011/2012 (P3925) Management of Industrial Systems P Czech Ostrava Choice-compulsory study plan
2011/2012 (P3925) Management of Industrial Systems K Czech Ostrava Choice-compulsory study plan
2011/2012 (P3925) Management of Industrial Systems P Czech Ostrava Choice-compulsory study plan
2011/2012 (P3925) Management of Industrial Systems K Czech Ostrava Choice-compulsory study plan

Occurrence in special blocks

Block nameAcademic yearForm of studyStudy language YearWSType of blockBlock owner