639-0920/01 – Quality and Human Factor (QHF)

Gurantor departmentDepartment of Quality ManagementCredits10
Subject guarantorprof. Ing. Růžena Petříková, CSc.Subject version guarantorprof. Ing. Růžena Petříková, CSc.
Study levelpostgraduateRequirementChoice-compulsory
YearSemesterwinter + summer
Study languageCzech
Year of introduction1996/1997Year of cancellation2012/2013
Intended for the facultiesHGF, FMTIntended for study typesDoctoral
Instruction secured by
LoginNameTuitorTeacher giving lectures
PET70 prof. Ing. Růžena Petříková, CSc.
Extent of instruction for forms of study
Form of studyWay of compl.Extent
Full-time Credit and Examination 2+0
Combined Credit and Examination 2+0

Subject aims expressed by acquired skills and competences

1 / mastery of basic concepts in the field of human resources management; 2 / familiarity with HRM within the QMS (ISO 9000 and the Excellence Model); 3 / measurement systems in HRM; 4 / mastering some of the methods and tools in the management of human resources; 5 / mastering basic concepts and definitions of key activities in the field of knowledge management;

Teaching methods

Lectures
Individual consultations
Other activities

Summary

Human Resource Management. Importance of Human Factor in Quality Systems. Human Resource Management System according to ČSN ISO 9000:2001 Requirements and Excellence EFQM Model. Forms and Structures of Employee Education towards Quality. Philosophy of a Learning Company. Measurement and Evaluation of Effectiveness of Training. Role of Top Management in Quality Management. Delegation of Powers. Communication and Motivation in Quality Management Systems. Measurement of Employee Satisfaction. Management of People, Styles of Management. Team Work and its Forms in Quality Management. Groups of Quality, KAIZEN, 5S Method, Investor in People. Knowledge Management – 5 S Method, Investors in People. Knowledge Management – definition, historical development; knowledge management in QMS current documents; definition of basic activities in the KM area; knowledge management as a process; key processes in the KM area; knowledge worker (distinctive features, management barriers); methods of intangible assets/knowledge evaluations; knowledge management assets . Company Culture and TQM. Corporate Social Responsibility and Ethical Principles of Company Management Systems.

Compulsory literature:

[1] Zelený, M.: Human System Management. World Scientific Publishing, Singapore, 2005, ISBN 981-02-4913-6 [2] Imai, M.: KAIZEN, The Key to Japans Competitive Success. McGraw-Hill Publishing Company, Translation: Computer Press, 2004, ISBN 80-251-0461-3 [3] Murphy, S.E. – Riggio, R.E.: The Future of Leadership Development. Lawrence Erlbaum Associates, Publishers, Mahwah, New Jersey/USA, 2003, ISBN 0-8058-4342-6 [4] McNabb, D. E.: Knowledge Management in the Public Sector, M.E.Sharpe, Inc. New York, 2007, ISBN 13: 978-0-7656-1727-9.

Recommended literature:

1. KOTLER, Philip. Corporate social responsibility: doing the most good for your company and your cause. Hoboken: John Wiley, c2005. ISBN 978-0-471-47611-5. 2. HILL, Nigel. The handbook of customer satisfaction and loyalty measurement. 3rd ed. Aldershot: Gower, c2006. ISBN 978-0-566-08744-8.

Way of continuous check of knowledge in the course of semester

E-learning

Další požadavky na studenta

Prerequisities

Subject has no prerequisities.

Co-requisities

Subject has no co-requisities.

Subject syllabus:

Conditions for subject completion

Combined form (validity from: 1960/1961 Summer semester, validity until: 2011/2012 Summer semester)
Task nameType of taskMax. number of points
(act. for subtasks)
Min. number of points
Exercises evaluation and Examination Credit and Examination 100 (145) 51
        Examination Examination 100  0
        Exercises evaluation Credit 45  0
Mandatory attendence parzicipation:

Show history

Occurrence in study plans

Academic yearProgrammeField of studySpec.FormStudy language Tut. centreYearWSType of duty
2010/2011 (P3925) Management of Industrial Systems P Czech Ostrava Choice-compulsory study plan
2010/2011 (P3925) Management of Industrial Systems K Czech Ostrava Choice-compulsory study plan
2010/2011 (P3925) Management of Industrial Systems P Czech Ostrava Optional study plan
2010/2011 (P3925) Management of Industrial Systems K Czech Ostrava Optional study plan
2009/2010 (P3925) Management of Industrial Systems P Czech Ostrava Choice-compulsory study plan
2009/2010 (P3925) Management of Industrial Systems K Czech Ostrava Choice-compulsory study plan
2009/2010 (P3925) Management of Industrial Systems P Czech Ostrava Optional study plan
2009/2010 (P3925) Management of Industrial Systems K Czech Ostrava Optional study plan
2008/2009 (P3925) Management of Industrial Systems P Czech Ostrava Choice-compulsory study plan
2008/2009 (P3925) Management of Industrial Systems K Czech Ostrava Choice-compulsory study plan
2008/2009 (P3925) Management of Industrial Systems P Czech Ostrava Optional study plan
2008/2009 (P3925) Management of Industrial Systems K Czech Ostrava Optional study plan
2007/2008 (P3925) Management of Industrial Systems (3902V777) Řízení jakosti P Czech Ostrava Choice-compulsory study plan
2007/2008 (P3925) Management of Industrial Systems (3902V888) Řízení a ekonomika podniku P Czech Ostrava Choice-compulsory study plan
2007/2008 (P3925) Management of Industrial Systems (3902V999) Automatizace technologických procesů P Czech Ostrava Choice-compulsory study plan
2007/2008 (P3925) Management of Industrial Systems (3902V777) Řízení jakosti K Czech Ostrava Choice-compulsory study plan
2007/2008 (P3925) Management of Industrial Systems (3902V888) Řízení a ekonomika podniku K Czech Ostrava Choice-compulsory study plan
2007/2008 (P3925) Management of Industrial Systems (3902V999) Automatizace technologických procesů K Czech Ostrava Choice-compulsory study plan
2006/2007 (P3925) Management of Industrial Systems (3902V777) Řízení jakosti P Czech Ostrava Choice-compulsory study plan
2006/2007 (P3925) Management of Industrial Systems (3902V888) Řízení a ekonomika podniku P Czech Ostrava Choice-compulsory study plan
2006/2007 (P3925) Management of Industrial Systems (3902V999) Automatizace technologických procesů P Czech Ostrava Choice-compulsory study plan
2006/2007 (P3925) Management of Industrial Systems (3902V777) Řízení jakosti K Czech Ostrava Choice-compulsory study plan
2006/2007 (P3925) Management of Industrial Systems (3902V888) Řízení a ekonomika podniku K Czech Ostrava Choice-compulsory study plan
2006/2007 (P3925) Management of Industrial Systems (3902V999) Automatizace technologických procesů K Czech Ostrava Choice-compulsory study plan

Occurrence in special blocks

Block nameAcademic yearForm of studyStudy language YearWSType of blockBlock owner