639-0920/02 – Quality and Human Factor (QHF)

Gurantor departmentDepartment of Quality ManagementCredits10
Subject guarantorprof. Ing. Růžena Petříková, CSc.Subject version guarantorprof. Ing. Růžena Petříková, CSc.
Study levelpostgraduate
Study languageCzech
Year of introduction2010/2011Year of cancellation
Intended for the facultiesHGF, FMTIntended for study typesDoctoral
Instruction secured by
LoginNameTuitorTeacher giving lectures
PET70 prof. Ing. Růžena Petříková, CSc.
Extent of instruction for forms of study
Form of studyWay of compl.Extent
Full-time Examination 2+0
Combined Examination 28+0

Subject aims expressed by acquired skills and competences

1 / mastery of basic concepts in the field of human resources management; 2 / familiarity with HRM within the QMS (ISO 9000 and the Excellence Model); 3 / measurement systems in HRM; 4 / mastering some of the methods and tools in the management of human resources; 5 / mastering basic concepts and definitions of key activities in the field of knowledge management;

Teaching methods

Lectures
Individual consultations
Other activities

Summary

Human Resource Management. Importance of Human Factor in Quality Systems. Human Resource Management System according to ČSN ISO 9000:2001 Requirements and Excellence EFQM Model. Forms and Structures of Employee Education towards Quality. Philosophy of a Learning Company. Measurement and Evaluation of Effectiveness of Training. Role of Top Management in Quality Management. Delegation of Powers. Communication and Motivation in Quality Management Systems. Measurement of Employee Satisfaction. Management of People, Styles of Management. Team Work and its Forms in Quality Management. Groups of Quality, KAIZEN, 5S Method, Investor in People. Knowledge Management – 5 S Method, Investors in People. Knowledge Management – definition, historical development; knowledge management in QMS current documents; definition of basic activities in the KM area; knowledge management as a process; key processes in the KM area; knowledge worker (distinctive features, management barriers); methods of intangible assets/knowledge evaluations; knowledge management assets . Company Culture and TQM. Corporate Social Responsibility and Ethical Principles of Company Management Systems.

Compulsory literature:

[1] Zelený, M.: Human System Management. World Scientific Publishing, Singapore, 2005, ISBN 981-02-4913-6 [2] Imai, M.: KAIZEN, The Key to Japans Competitive Success. McGraw-Hill Publishing Company, Translation: Computer Press, 2004, ISBN 80-251-0461-3 [3] Murphy, S.E. – Riggio, R.E.: The Future of Leadership Development. Lawrence Erlbaum Associates, Publishers, Mahwah, New Jersey/USA, 2003, ISBN 0-8058-4342-6 [4] McNabb, D. E.: Knowledge Management in the Public Sector, M.E.Sharpe, Inc. New York, 2007, ISBN 13: 978-0-7656-1727-9.

Recommended literature:

1. KOTLER, Philip. Corporate social responsibility: doing the most good for your company and your cause. Hoboken: John Wiley, c2005. ISBN 978-0-471-47611-5. 2. HILL, Nigel. The handbook of customer satisfaction and loyalty measurement. 3rd ed. Aldershot: Gower, c2006. ISBN 978-0-566-08744-8.

Way of continuous check of knowledge in the course of semester

E-learning

Další požadavky na studenta

Study of actual journal material.

Prerequisities

Subject has no prerequisities.

Co-requisities

Subject has no co-requisities.

Subject syllabus:

1. - 2. The importance of the human factor in Quality Management in Relation to Global Conditions. Human resource management, Management Trends and influences, Purpose and role. 3. - 4. Quality Management - the role of human resource management. Quality and Human performance reliability. 5. - 6. Human resources management system according to ISO 9000:2000 (basic principles), human resources according to the ISO 9001 Standard requirements. 7. Competence, awareness and training (part 6 in ISO 9001). Measurement of Education and Training Effectiveness. 8. - 9. The role of top management in quality assurance. The Motivation, communication and information systems in quality management. 10. - 11. Teamwork culture in quality management, the creative team. Quality Circles and Kaizen Teams. 12. Total quality management and corporate culture. Features of Total Quality Management. Human resource management and the EFQM Excellence Model. 13. – 14. Knowledge management - part of a Integrated Management Systems. Learning Organization (the learning society and the knowledge economy) and The Information Society, the Knowledge Society.

Conditions for subject completion

Full-time form (validity from: 2013/2014 Winter semester)
Task nameType of taskMax. number of points
(act. for subtasks)
Min. number of points
Examination Examination  
Mandatory attendence parzicipation:

Show history
Combined form (validity from: 2013/2014 Winter semester)
Task nameType of taskMax. number of points
(act. for subtasks)
Min. number of points
Examination Examination  
Mandatory attendence parzicipation:

Show history

Occurrence in study plans

Academic yearProgrammeField of studySpec.FormStudy language Tut. centreYearWSType of duty
2019/2020 (P3925) Management of Industrial Systems K Czech Ostrava Choice-compulsory study plan
2019/2020 (P3925) Management of Industrial Systems P Czech Ostrava Choice-compulsory study plan
2018/2019 (P3925) Management of Industrial Systems K Czech Ostrava Choice-compulsory study plan
2018/2019 (P3925) Management of Industrial Systems P Czech Ostrava Choice-compulsory study plan
2017/2018 (P3925) Management of Industrial Systems P Czech Ostrava Choice-compulsory study plan
2017/2018 (P3925) Management of Industrial Systems K Czech Ostrava Choice-compulsory study plan
2016/2017 (P3925) Management of Industrial Systems P Czech Ostrava Choice-compulsory study plan
2016/2017 (P3925) Management of Industrial Systems K Czech Ostrava Choice-compulsory study plan
2015/2016 (P3925) Management of Industrial Systems K Czech Ostrava Choice-compulsory study plan
2015/2016 (P3925) Management of Industrial Systems P Czech Ostrava Choice-compulsory study plan
2015/2016 (P3925) Management of Industrial Systems P Czech Ostrava Choice-compulsory study plan
2015/2016 (P3925) Management of Industrial Systems K Czech Ostrava Choice-compulsory study plan
2014/2015 (P3925) Management of Industrial Systems P Czech Ostrava Choice-compulsory study plan
2014/2015 (P3925) Management of Industrial Systems K Czech Ostrava Choice-compulsory study plan
2014/2015 (P3925) Management of Industrial Systems P Czech Ostrava Choice-compulsory study plan
2014/2015 (P3925) Management of Industrial Systems K Czech Ostrava Choice-compulsory study plan
2013/2014 (P3925) Management of Industrial Systems P Czech Ostrava Choice-compulsory study plan
2013/2014 (P3925) Management of Industrial Systems K Czech Ostrava Choice-compulsory study plan
2013/2014 (P3925) Management of Industrial Systems P Czech Ostrava Choice-compulsory study plan
2013/2014 (P3925) Management of Industrial Systems K Czech Ostrava Choice-compulsory study plan
2012/2013 (P3925) Management of Industrial Systems P Czech Ostrava Choice-compulsory study plan
2012/2013 (P3925) Management of Industrial Systems K Czech Ostrava Choice-compulsory study plan
2012/2013 (P3925) Management of Industrial Systems P Czech Ostrava Choice-compulsory study plan
2012/2013 (P3925) Management of Industrial Systems K Czech Ostrava Choice-compulsory study plan
2011/2012 (P3925) Management of Industrial Systems P Czech Ostrava Choice-compulsory study plan
2011/2012 (P3925) Management of Industrial Systems K Czech Ostrava Choice-compulsory study plan
2011/2012 (P3925) Management of Industrial Systems P Czech Ostrava Choice-compulsory study plan
2011/2012 (P3925) Management of Industrial Systems K Czech Ostrava Choice-compulsory study plan

Occurrence in special blocks

Block nameAcademic yearForm of studyStudy language YearWSType of blockBlock owner