639-0920/02 – Quality and Human Factor (QHF)

1 / mastery of basic concepts in the field of human resources management; 2 / familiarity with HRM within the QMS (ISO 9000 and the Excellence Model); 3 / measurement systems in HRM; 4 / mastering some of the methods and tools in the management of human resources; 5 / mastering basic concepts and definitions of key activities in the field of knowledge management;

Human Resource Management. Importance of Human Factor in Quality Systems. Human Resource Management System according to ČSN ISO 9000:2001 Requirements and Excellence EFQM Model. Forms and Structures of Employee Education towards Quality. Philosophy of a Learning Company. Measurement and Evaluation of Effectiveness of Training. Role of Top Management in Quality Management. Delegation of Powers. Communication and Motivation in Quality Management Systems. Measurement of Employee Satisfaction. Management of People, Styles of Management. Team Work and its Forms in Quality Management. Groups of Quality, KAIZEN, 5S Method, Investor in People. Knowledge Management – 5 S Method, Investors in People. Knowledge Management – definition, historical development; knowledge management in QMS current documents; definition of basic activities in the KM area; knowledge management as a process; key processes in the KM area; knowledge worker (distinctive features, management barriers); methods of intangible assets/knowledge evaluations; knowledge management assets . Company Culture and TQM. Corporate Social Responsibility and Ethical Principles of Company Management Systems.

1. KOTLER, Philip. Corporate social responsibility: doing the most good for your company and your cause. Hoboken: John Wiley, c2005. ISBN 978-0-471-47611-5. 2. HILL, Nigel. The handbook of customer satisfaction and loyalty measurement. 3rd ed. Aldershot: Gower, c2006. ISBN 978-0-566-08744-8.