639-0939/02 – Human resources at quality management (LZMK)

Gurantor departmentDepartment of Quality ManagementCredits10
Subject guarantorprof. Ing. Jaroslav Nenadál, CSc.Subject version guarantorprof. Ing. Jaroslav Nenadál, CSc.
Study levelpostgraduateRequirementChoice-compulsory type B
YearSemesterwinter + summer
Study languageEnglish
Year of introduction2019/2020Year of cancellation
Intended for the facultiesFMTIntended for study typesDoctoral
Instruction secured by
LoginNameTuitorTeacher giving lectures
NEN20 prof. Ing. Jaroslav Nenadál, CSc.
Extent of instruction for forms of study
Form of studyWay of compl.Extent
Full-time Examination 2+0
Part-time Examination 20+0

Subject aims expressed by acquired skills and competences

Successful assurance of quality management system is not only in direct quality management but first of all it depends on knowledge of people in companies, their motivation and their permanent and efficient education in the field of quality management. The aim of the course is to increase the knowledge in the field of human resources management, to acquaint with new trends and to help acquire new managerial competencies in accordance with the requirements of current versions of the ISO 9000 series, the EFQM Model of Excelence and other expanding standards or programs. Acquired skills and competencies: - Acquaintance with the requirements of other quality standards for human resource management - Acquaintance with new trends in human resources management. - Enhance awareness of the competencies needed for the position of Quality Manager. - Enhancement of managerial skills.

Teaching methods

Individual consultations
Project work


Content of this course will include all key processes in the field human resources management at advanced management systems: people recruitment, education and training, development of motivation programs, ways of efficient communication, people placement, etc. Special attention will be paid to areas as knowledge management, as well as corporate social responsibility.

Compulsory literature:

ARMSTRONG, M. Armstrong's handbook of human resource management practice. 14th edition. New York: Kogan Page Limited, 2017. ISBN 9780749474119 0749474114 ARMSTRONG, M. and T. STEPHENS. A handbook of management and leadership: A guide to managing for results. London: Kogan Page, 2005. ISBN 0-7494-4344-8. DRUCKER, P. F. Managing for the future. Abington: Routledge, 2011. ISBN 978-0-75060-909-8.

Recommended literature:

OAKLAND,J.S.: Total Quality Management and Operatioal Excellence. Text with Cases.London: Routledge., 2014. ISBN 978-0-415-63550-9 O´DELL,C. and HUBERT,C.: The New Edge of Knowledge. Hoboken: Wiley and Son, 2011. ISBN 978-0-470-91739-8

Way of continuous check of knowledge in the course of semester


Other requirements

There are no additonal requirements for the student.


Subject has no prerequisities.


Subject has no co-requisities.

Subject syllabus:

1. The importance of the human factor in quality management. Human resources and human capital. 2. Human resources management system according to ISO 9000 family of standards and the EFQM Excellence Model. 3. Other standards and programs focused on the development of human resources (Investors in People, ČSN ISO 10015, SA 8000, Responsible company, Learning organization, Knowledge organization). 4. Forms of education, levels of education, lifelong training of workers in the field of quality, measurement and evaluation of training effectiveness. 5. The role of leadership in quality management. 6. Leadership styles, advantages and disadvantages of individual styles. 7. Communication styles, efficiency of communication channels across the company, usage of new communication media. 8. Employee satisfaction measurement, utilization of acquired data for organizational improvement. 9. Motivation, motivation programs, evaluation of their effectiveness. 10. Employee evaluation, remuneration. 11. Teamwork, new forms of cooperation at different levels of organization. 12. Corporate culture, its role in quality management, phases of corporate culture change to improve the quality of the organization. 13. New trends in HRM - ethics and transparency, employee engagement, competency models, diversity and age management. 14. Corporate social responsibility (CSR), Creating Shared Value (CSV).

Conditions for subject completion

Full-time form (validity from: 2019/2020 Winter semester)
Task nameType of taskMax. number of points
(act. for subtasks)
Min. number of points
Examination Examination  
Mandatory attendence parzicipation:

Show history

Occurrence in study plans

Academic yearProgrammeField of studySpec.ZaměřeníFormStudy language Tut. centreYearWSType of duty
2020/2021 (P0413D270001) Management of Industrial Systems P English Ostrava Choice-compulsory type B study plan
2020/2021 (P0413D270001) Management of Industrial Systems K English Ostrava Choice-compulsory type B study plan
2019/2020 (P0413D270001) Management of Industrial Systems P English Ostrava Choice-compulsory type B study plan
2019/2020 (P0413D270001) Management of Industrial Systems K English Ostrava Choice-compulsory type B study plan

Occurrence in special blocks

Block nameAcademic yearForm of studyStudy language YearWSType of blockBlock owner