639-2007/01 – Human Factor at Quality Management (LFMK)

Gurantor departmentDepartment of Quality ManagementCredits5
Subject guarantorprof. Ing. Růžena Petříková, CSc.Subject version guarantorprof. Ing. Růžena Petříková, CSc.
Study levelundergraduate or graduateRequirementCompulsory
Year3Semesterwinter
Study languageCzech
Year of introduction2014/2015Year of cancellation
Intended for the facultiesFMTIntended for study typesBachelor
Instruction secured by
LoginNameTuitorTeacher giving lectures
HOF0045 Ing. Zdenka Hofbruckerová, Ph.D.
PET70 prof. Ing. Růžena Petříková, CSc.
Extent of instruction for forms of study
Form of studyWay of compl.Extent
Full-time Credit and Examination 2+3
Combined Credit and Examination 12+0

Subject aims expressed by acquired skills and competences

The aim of the contents of this subject is to understand that successful assurance of quality system is not only in direct quality management but first of all it depends on knowledge of people in companies, their motivation and their permanent and efficient education to quality. All of this will focus on the area of present requirements of the new documentation of the ISO standards and on innovative EFQM Excellence Model.

Teaching methods

Lectures
Seminars
Tutorials

Summary

The course focuses on the issue of human potential management business, including an explanation of the importance of basic principles, processes and tools HRM in business practice. Attention will be paid to issues of communication and motivation in quality management systems, as well as the current phenomenon of corporate governance - issues of corporate social responsibility (CSR) and Creating Shared Value (CSV).

Compulsory literature:

1. ZELENÝ, M.: Human System Management. World Scientific Publishing, Singapore, 2005. ISBN 981-02-4913-6

Recommended literature:

1. MURPHY, S.E. – RIGGIO, R.E.: The Future of Leadership Development. Lawrence Erlbaum Associates, Publishers, Mahwah, New Jersey/USA, 2003. ISBN 0-8058-4342-6 2. Imai, M.: KAIZEN, The Key to Japans Competitive Success. McGraw-Hill Publishing Company, Translation: Computer Press, 2004, ISBN 80-251-0461-3 3. Murphy, S.E. – Riggio, R.E.: The Future of Leadership Development. Lawrence Erlbaum Associates, Publishers, Mahwah, New Jersey/USA, 2003, ISBN 0-8058-4342-6 4. McNabb, D. E.: Knowledge Management in the Public Sector, M.E.Sharpe, Inc. New York, 2007, ISBN 13: 978-0-7656-1727-9.

Way of continuous check of knowledge in the course of semester

Development of specific writing assignment, personality test, evaluation. Tests during the semester Test

E-learning

www of FMMI

Další požadavky na studenta

Study of actual journal material.

Prerequisities

Subject has no prerequisities.

Co-requisities

Subject has no co-requisities.

Subject syllabus:

1. The importance of the human factor in quality management. 2. Human resources management system according to ISO 9000 and the EFQM Excellence Model. 3. Forms and structure of education of the quality. 4. Measurement and evaluation of training effectiveness. 5. The philosophy of the learning enterprise. 6. The role of senior management in quality management and delegation of powers. 7. Leadership, management styles. 8. Measuring employee satisfaction. 9. Communication and motivation in quality management systems. 10. Teamwork and its forms in Quality Management (Quality Circles, Kaizen, 5 S, IIP). 11. Introduction to Knowledge Management - definition, historical development; importance. 12. TQM and company culture 13. Ethical principles of business management systems. 14. Corporate Social Responsibility (CSR) and its evaluation in business practice, international social responsibility, Creating Shared Value (CSV).

Conditions for subject completion

Combined form (validity from: 2014/2015 Winter semester)
Task nameType of taskMax. number of points
(act. for subtasks)
Min. number of points
Exercises evaluation and Examination Credit and Examination 100 (100) 51
        Exercises evaluation Credit 40  20
        Examination Examination 60  31
Mandatory attendence parzicipation:

Show history

Occurrence in study plans

Academic yearProgrammeField of studySpec.FormStudy language Tut. centreYearWSType of duty
2019/2020 (B3922) Economics and Management of Industrial Systems (3902R062) Quality Management K Czech Ostrava 3 Compulsory study plan
2019/2020 (B3922) Economics and Management of Industrial Systems (3902R062) Quality Management P Czech Ostrava 3 Compulsory study plan
2018/2019 (B3922) Economics and Management of Industrial Systems (3902R062) Quality Management P Czech Ostrava 3 Compulsory study plan
2018/2019 (B3922) Economics and Management of Industrial Systems (3902R062) Quality Management K Czech Ostrava 3 Compulsory study plan
2017/2018 (B3922) Economics and Management of Industrial Systems (3902R062) Quality Management P Czech Ostrava 3 Compulsory study plan
2017/2018 (B3922) Economics and Management of Industrial Systems (3902R062) Quality Management K Czech Ostrava 3 Compulsory study plan
2016/2017 (B3922) Economics and Management of Industrial Systems (3902R062) Quality Management P Czech Ostrava 3 Compulsory study plan
2016/2017 (B3922) Economics and Management of Industrial Systems (3902R062) Quality Management K Czech Ostrava 3 Compulsory study plan
2015/2016 (B3922) Economics and Management of Industrial Systems (3902R062) Quality Management P Czech Ostrava 3 Compulsory study plan
2015/2016 (B3922) Economics and Management of Industrial Systems (3902R062) Quality Management K Czech Ostrava 3 Compulsory study plan
2014/2015 (B3922) Economics and Management of Industrial Systems (3902R062) Quality Management P Czech Ostrava 3 Compulsory study plan
2014/2015 (B3922) Economics and Management of Industrial Systems (3902R062) Quality Management K Czech Ostrava 3 Compulsory study plan

Occurrence in special blocks

Block nameAcademic yearForm of studyStudy language YearWSType of blockBlock owner