639-2008/01 – Practical Aspects of Quality Management Sysems (PASM)

Gurantor departmentDepartment of Quality ManagementCredits2
Subject guarantorIng. David Vykydal, Ph.D.Subject version guarantorIng. David Vykydal, Ph.D.
Study levelundergraduate or graduateRequirementCompulsory
Year3Semesterwinter
Study languageCzech
Year of introduction2014/2015Year of cancellation
Intended for the facultiesFMTIntended for study typesBachelor
Instruction secured by
LoginNameTuitorTeacher giving lectures
VYK37 Ing. David Vykydal, Ph.D.
Extent of instruction for forms of study
Form of studyWay of compl.Extent
Full-time Graded credit 0+2
Combined Graded credit 0+6

Subject aims expressed by acquired skills and competences

Objectives: Getting a basic set of knowledge and skills in the application of the requirements of quality management systems standards ISO 9001 and ISO/TS 16949, which will enable students (graduates) to apply these requirements in practice more easily. Learning outcomes The obtained knowledge: - interpretation of the requirements for quality management systems and other recommendations of the current standards; - implementing, maintaining and developing quality management systems in different types of organizations. The obtained skills: - application of selected fundamental requirements for quality management systems according to existing normative base; - implementation of quality management principles to the processes and activities of the organizations.

Teaching methods

Individual consultations
Tutorials
Project work

Summary

Building and maintaining a quality management system is closely related to the standards that focus on this particular part of the organization. One of these standards is a generic standard ISO 9001. Knowledge of ISO 9001 and the ability to fulfill them in practice is one of the key skills of quality managers. Students will have the opportunity to become acquainted in detail with the requirements of ISO 9001 in this course, on practical examples to understand their nature and form of case study to acquire the skills of their application.

Compulsory literature:

[1] ISO 9001 Quality management systems -- Requirements. 2008. [2] ISO 9004 Managing for the sustained success of an organization -- A quality management approach. 2009. [3] JURAN, M. J. - DeFEO, J. A.: Juran´s Quality Handbook. Sixth Edition. New York: McGraw Hill, 2010, 1113 p. (ISBN 978-0-07-162973-4)

Recommended literature:

[1] HOYLE, D.: Automotive Quality Systems Handbook, Second Edition: ISO/TS 16949:2002 Edition. Butterworth-Heinemann. 2005. [2] OAKLAND, J. S.: Oakland on Quality Management. Amsterdam. Elsevier 2004, 476 p. (ISBN 0-7506-5741-3) [3] EN ISO 9000 Quality management systems -- Fundamentals and vocabulary. 2005 [4] ISO/TS 16949 Quality management systems -- Particular requirements for the application of ISO 9001:2008 for automotive production and relevant service part organizations. 2009 [5] ISO 10001 Quality management -- Customer satisfaction -- Guidelines for codes of conduct for organizations. 2007. [6] ISO 10002 Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations. 2004. [7] ISO 10003 Quality management -- Customer satisfaction -- Guidelines for dispute resolution external to organizations. 2007. [8] ISO/TR 10013 Guidelines for quality management system documentation. 2001. [9] ISO 19011 Guidelines for auditing management systems. 2012.

Way of continuous check of knowledge in the course of semester

E-learning

Integrovaný systém modulární počítačové podpory výuky ekonomicko-technického zaměření (http://lms.vsb.cz):Vzdělávací modul 3 – Systémy managementu jakosti: submodul Systémy managementu jakosti I, submodul Systémy managementu jakosti II. VYKYDAL, D., NENADÁL, J. Systémy managementu kvality. Studijní opory. Ostrava: VŠB-TU Ostrava, 2015. NENADÁL, J. Systémy managementu jakosti I. Studijní opory. Ostrava: VŠB-TU Ostrava, 2008. NENADÁL, J. Systémy managementu jakosti II. Studijní opory. Ostrava: VŠB-TU Ostrava, 2008.

Další požadavky na studenta

Elaborating term project on a given topic (analysis of the current state of quality management in the organization) with a minimum of 20 pages. The project will be controlled by the teacher within 14 days of the submission and the results will be sent to students via email IS. Passing the credit test - the results will be communicated to students after graduation.

Prerequisities

Subject has no prerequisities.

Co-requisities

Subject has no co-requisities.

Subject syllabus:

1. Quality management systems – Characteristics of the basic set of standards ISO 9000, ISO 9001 requirements (part 1) - examples of practice. 2. ISO 9001 requirements - examples of practice (part 2). 3. Basic principles of quality management according to ISO 9000 family of standards and the possibilities for their implementation in accordance with the requirements of ISO 9001. 4. Requirements and recommendations for documentation management in quality management systems according to ISO 9001 and ISO/TR 10013, the quality manual. 5. Risk Management, basic characteristics, practices. 6. Process approach in quality management systems according to ISO 9001, basic characteristics, principles, criteria defining of process management and creation of process maps - part 1. 7. Process approach in quality management systems according to ISO 9001, basic characteristics, principles, criteria defining of process management and creation of process maps - part 2. 8. Resource Management - Human Resource Management (job card), evaluating the effectiveness of training (ISO 10015) and evaluation of suppliers. 9. Monitoring and measurement satisfaction of customers and employees, procedures and methodologies. The process of handling complaints (ISO 10002 and 10003). 10. Auditing quality management system, principles and procedures (ISO 19011), audit plan and programme. 11. Continual improvement in quality management systems, corrective and preventive actions. 12. Management review of quality management systems according to ISO 9001. 13. Standard ISO 9004 – Managing for the sustained success of an organization. 14. The differences in the requirements of ISO 9001 and ISO/TS 16949.

Conditions for subject completion

Combined form (validity from: 2014/2015 Winter semester)
Task nameType of taskMax. number of points
(act. for subtasks)
Min. number of points
Graded exercises evaluation Graded credit 100  51
Mandatory attendence parzicipation:

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Occurrence in study plans

Academic yearProgrammeField of studySpec.FormStudy language Tut. centreYearWSType of duty
2019/2020 (B3922) Economics and Management of Industrial Systems (3902R062) Quality Management K Czech Ostrava 3 Compulsory study plan
2019/2020 (B3922) Economics and Management of Industrial Systems (3902R062) Quality Management P Czech Ostrava 3 Compulsory study plan
2018/2019 (B3922) Economics and Management of Industrial Systems (3902R062) Quality Management P Czech Ostrava 3 Compulsory study plan
2018/2019 (B3922) Economics and Management of Industrial Systems (3902R062) Quality Management K Czech Ostrava 3 Compulsory study plan
2017/2018 (B3922) Economics and Management of Industrial Systems (3902R062) Quality Management P Czech Ostrava 3 Compulsory study plan
2017/2018 (B3922) Economics and Management of Industrial Systems (3902R062) Quality Management K Czech Ostrava 3 Compulsory study plan
2016/2017 (B3922) Economics and Management of Industrial Systems (3902R062) Quality Management P Czech Ostrava 3 Compulsory study plan
2016/2017 (B3922) Economics and Management of Industrial Systems (3902R062) Quality Management K Czech Ostrava 3 Compulsory study plan
2015/2016 (B3922) Economics and Management of Industrial Systems (3902R062) Quality Management P Czech Ostrava 3 Compulsory study plan
2015/2016 (B3922) Economics and Management of Industrial Systems (3902R062) Quality Management K Czech Ostrava 3 Compulsory study plan
2014/2015 (B3922) Economics and Management of Industrial Systems (3902R062) Quality Management P Czech Ostrava 3 Compulsory study plan
2014/2015 (B3922) Economics and Management of Industrial Systems (3902R062) Quality Management K Czech Ostrava 3 Compulsory study plan

Occurrence in special blocks

Block nameAcademic yearForm of studyStudy language YearWSType of blockBlock owner