639-2018/01 – Human Factor at Quality Management (LFMK)

Gurantor departmentDepartment of Quality ManagementCredits4
Subject guarantorIng. Zdenka Hofbruckerová, Ph.D.Subject version guarantorIng. Zdenka Hofbruckerová, Ph.D.
Study levelundergraduate or graduateRequirementCompulsory
Year2Semesterwinter
Study languageCzech
Year of introduction2019/2020Year of cancellation
Intended for the facultiesFMTIntended for study typesBachelor
Instruction secured by
LoginNameTuitorTeacher giving lectures
HOF0045 Ing. Zdenka Hofbruckerová, Ph.D.
PET70 prof. Ing. Růžena Petříková, CSc.
Extent of instruction for forms of study
Form of studyWay of compl.Extent
Full-time Credit and Examination 2+2
Part-time Credit and Examination 12+0

Subject aims expressed by acquired skills and competences

Successful implementation of the quality management system is not just a direct quality management, but primarily depends on the skills and knowledge of the people in the company, their motivation and their continuous and effective upbringing to quality. The course is focused on the requirements of the current quality management system standards. Gained knowledge: - to know the basic concepts of human resource management, - to learn about the role of human resources management in quality management, - to know different approaches to motivating, evaluating and remuneration of employees. Learning skills and competences: - to become acquainted with their personality characteristics and possibilities of self-development, - learn the rules of effective communication, - to be able to apply selected methods and tools in the field of human resources in the context of quality management system, - acquire selected measurements in human resource management systems. - to acquire the methods and tools used at different steps of human resource management.

Teaching methods

Lectures
Tutorials

Summary

The subject is focused on the issue of human resources management in the company, including explanation of the importance of basic principles, processes and tools of human resources management in company practice. Part of the course is an insight into the issues of communication, motivation, valuation and reward in quality management systems. Students test their personality settings and learn about the possibilities of further self-development. Attention is also paid to various organizational management concepts, such as Social Corporate Responsibility, Bata´s management system and Industry 4.0 and its conects to quality management system.

Compulsory literature:

ZELENÝ, M. Human System Management. Singapore: World Scientific Publishing, 2005. ISBN 981-02-4913-6. ARMSTRONG, M. Armstrong's handbook of human resource management practice. 14th edition. New York: Kogan Page Limited, 2017. ISBN 9780749474119. NORTHOUSE, P. G. Introduction to leadership: concepts and practise. 4th edition. Los Angeles: SAGE, 2018. ISBN 9781506330082. DRUCKER, P. F. Managing for the future. Abington: Routledge, 2011. ISBN 978-0-75060-909-8.

Recommended literature:

ARMSTRONG, M. and T. STEPHENS. A handbook of management and leadership: A guide to managing for results. London: Kogan Page, 2005. ISBN 0-7494-4344-8. GILL, R. Theory and practice of leadership. 2nd edition. London: SAGE, 2013. ISBN 9781849200233.

Way of continuous check of knowledge in the course of semester

Elaboration of 1 presentation on selected topic Elaboration of 1 individual project Active participation in seminars (80%) Accomplishment of the credit test Written exam

E-learning

web of FMT

Other requirements

Study of actual journal material.

Prerequisities

Subject has no prerequisities.

Co-requisities

Subject has no co-requisities.

Subject syllabus:

1. The importance of human factor in quality management. 2. Human resource management system according to the requirements of the quality management system. Comprehensive enterprise integration. 3. Development of the company's education strategy. Philosophy of a learning enterprise. Knowledge organizations. 4. Forms and structures of employee training for quality. Measurement and evaluation of the effectiveness of the training. 5. The role of top management in quality management and delegation of competencies. Leadership, leadership styles. 6. Communication in quality management systems. Modern communication channels. 7. Motivation of employees. Motivation programs, measurement of their effectiveness. 8. Employee satisfaction, measurement, evaluation. Loyalty and engagement. 9. Personal quality of the individual as the essence of organization quality. Individual characteristics of the individual, different cooperation strategies. Industry 4.0. 10. Ethical principles of enterprise management systems. 11. Teamwork and its forms in quality management (Quality KAIZEN, 5S, IIP). 12. Corporate culture, its relation to the quality management system. 13. Bata´s management system. 14. Corporate Social Responsibility (CSR), relationship to quality management system, measurement of standards. Shared value creation (CSV) concept.

Conditions for subject completion

Part-time form (validity from: 2019/2020 Winter semester)
Task nameType of taskMax. number of points
(act. for subtasks)
Min. number of points
Credit and Examination Credit and Examination 100 (100) 51
        Credit Credit 40 (40) 21
                Seminární práce Semestral project 20  0
                Zápočtový test Written test 20  11
        Examination Examination 60  31
Mandatory attendence parzicipation: Seminar work on chosen topic Credit test

Show history

Occurrence in study plans

Academic yearProgrammeField of studySpec.ZaměřeníFormStudy language Tut. centreYearWSType of duty
2021/2022 (B0488A270001) Quality Management and Control of Industrial Systems (S02) Quality Management PZK P Czech Ostrava 2 Compulsory study plan
2021/2022 (B0488A270001) Quality Management and Control of Industrial Systems (S02) Quality Management PZK K Czech Ostrava 2 Compulsory study plan
2020/2021 (B0488A270001) Quality Management and Control of Industrial Systems (S02) Quality Management PZK P Czech Ostrava 2 Compulsory study plan
2020/2021 (B0488A270001) Quality Management and Control of Industrial Systems (S02) Quality Management PZK K Czech Ostrava 2 Compulsory study plan
2019/2020 (B0488A270001) Quality Management and Control of Industrial Systems (S02) Quality Management PZK P Czech Ostrava 2 Compulsory study plan
2019/2020 (B0488A270001) Quality Management and Control of Industrial Systems (S02) Quality Management PZK K Czech Ostrava 2 Compulsory study plan

Occurrence in special blocks

Block nameAcademic yearForm of studyStudy language YearWSType of blockBlock owner