639-3001/01 – Quality Management Systems II (SMK II)

Gurantor departmentDepartment of Quality ManagementCredits6
Subject guarantorprof. Ing. Jaroslav Nenadál, CSc.Subject version guarantorprof. Ing. Jaroslav Nenadál, CSc.
Study levelundergraduate or graduateRequirementCompulsory
Year1Semesterwinter
Study languageCzech
Year of introduction2014/2015Year of cancellation
Intended for the facultiesFMTIntended for study typesFollow-up Master
Instruction secured by
LoginNameTuitorTeacher giving lectures
NEN20 prof. Ing. Jaroslav Nenadál, CSc.
VYK37 Ing. David Vykydal, Ph.D.
Extent of instruction for forms of study
Form of studyWay of compl.Extent
Full-time Credit and Examination 3+2
Combined Credit and Examination 16+0

Subject aims expressed by acquired skills and competences

To obtain knowledge focused on explanation of quality management principles from the point of top managers view, as well as on implementation and development selected methods and tools for customer feedback and following methods oriented to discovering areas for quality management systems improvement. To understand special requirements of automotive industry to quality management systems.

Teaching methods

Lectures
Tutorials

Summary

Subject is oriented to explanation of top management role within quality management systems and application of methods and tools of strategic quality management as benchmarking, self-assessment, partnership with suppliers programs, excellence models etc. Part of learning is devoted to explanation of special requirements of automotive industry to quality management systems.

Compulsory literature:

[1] JURAN,M.J.-DeFEO,J.A.: Juran´s Quality Handbook. Sixth Edition. New York: McGraw Hill. 2010, 1113 p. (ISBN978-0-07-162973-7) [2] OAKLAND,J.S.: Oakland on Quality Management. Amsterdam. Elsevier. 2004, 476 s. (ISBN 0-7506-5741-3)

Recommended literature:

1] HAYES,B.E.: Beyond Ultimate Question. A Systematic Approach to Improve Customer Loyalty. Milwaukee. ASQ Quality Press. 2009, 396 s. (ISBN 978-0-87389-772-3)

Way of continuous check of knowledge in the course of semester

E-learning

Integrovaný systém modulární počítačové podpory výuky ekonomicko-technického zaměření (http://lms.vsb.cz): Vzdělávací modul 3 – Systémy managementu jakosti: submodul Systémy managementu jakosti II. VYKYDAL, D.; NENADÁL, J. Systémy managementu kvality. Studijní opory. Ostrava: VŠB-TU Ostrava, 2015. NENADÁL, J. Systémy managementu jakosti II. Studijní opory. Ostrava: VŠB-TU Ostrava, 2008.

Další požadavky na studenta

There are no additional requirements for students.

Prerequisities

Subject codeAbbreviationTitleRequirement
639-2003 SMK I Quality Management Systems I Recommended

Co-requisities

Subject has no co-requisities.

Subject syllabus:

1. Principles and concepts of modern quality management systems. 2. Leadership and its application at quality management systems. 3. Top management responsibility within quality management systems. 4. Benchmarking – meaning and use within quality management. 5. Customer satisfaction measurement – meaning and procedures. 6. Customer loyalty measurement – meaning and procedures. 7. Programs of partnership with suppliers. 8. Processes and organization performance measurements. 9. EFQM Excellence Model – fundamentals and criteria. 10. Self- assessment of organizations – meaning and procedures. 11. RADAR framework and its application at quality management. 12. Automotive industry requirements related to quality management systems – part I. 13. Automotive industry requirements related to quality management systems – part II. 14. Integration of management systems.

Conditions for subject completion

Combined form (validity from: 2014/2015 Winter semester)
Task nameType of taskMax. number of points
(act. for subtasks)
Min. number of points
Exercises evaluation and Examination Credit and Examination 100 (100) 51
        Exercises evaluation Credit 40  20
        Examination Examination 60  31
Mandatory attendence parzicipation:

Show history

Occurrence in study plans

Academic yearProgrammeField of studySpec.FormStudy language Tut. centreYearWSType of duty
2019/2020 (N3922) Economics and Management of Industrial Systems (3902T062) Quality Management K Czech Ostrava 1 Compulsory study plan
2019/2020 (N3922) Economics and Management of Industrial Systems (3902T062) Quality Management P Czech Ostrava 1 Compulsory study plan
2018/2019 (N3922) Economics and Management of Industrial Systems (3902T062) Quality Management P Czech Ostrava 1 Compulsory study plan
2018/2019 (N3922) Economics and Management of Industrial Systems (3902T062) Quality Management K Czech Ostrava 1 Compulsory study plan
2017/2018 (N3922) Economics and Management of Industrial Systems (3902T062) Quality Management P Czech Ostrava 1 Compulsory study plan
2017/2018 (N3922) Economics and Management of Industrial Systems (3902T062) Quality Management K Czech Ostrava 1 Compulsory study plan
2016/2017 (N3922) Economics and Management of Industrial Systems (3902T062) Quality Management P Czech Ostrava 1 Compulsory study plan
2016/2017 (N3922) Economics and Management of Industrial Systems (3902T062) Quality Management K Czech Ostrava 1 Compulsory study plan
2015/2016 (N3922) Economics and Management of Industrial Systems (3902T062) Quality Management P Czech Ostrava 1 Compulsory study plan
2015/2016 (N3922) Economics and Management of Industrial Systems (3902T062) Quality Management K Czech Ostrava 1 Compulsory study plan
2014/2015 (N3922) Economics and Management of Industrial Systems (3902T062) Quality Management P Czech Ostrava 1 Compulsory study plan
2014/2015 (N3922) Economics and Management of Industrial Systems (3902T062) Quality Management K Czech Ostrava 1 Compulsory study plan

Occurrence in special blocks

Block nameAcademic yearForm of studyStudy language YearWSType of blockBlock owner
FMMI 2017/2018 Full-time English Compulsory 601 - Study Office stu. block
FMMI 2016/2017 Full-time English Compulsory 601 - Study Office stu. block
FMMI 2015/2016 Full-time English Compulsory 601 - Study Office stu. block
FMMI_N 2014/2015 Full-time Czech Compulsory 601 - Study Office stu. block