639-3001/01 – Quality Management Systems II (SMK II)
| Gurantor department | Department of Quality Management | Credits | 6 |
| Subject guarantor | prof. Ing. Jaroslav Nenadál, CSc. | Subject version guarantor | prof. Ing. Jaroslav Nenadál, CSc. |
| Study level | undergraduate or graduate | Requirement | Compulsory |
| Year | 1 | Semester | winter |
| | Study language | Czech |
| Year of introduction | 2014/2015 | Year of cancellation | 2020/2021 |
| Intended for the faculties | FMT | Intended for study types | Follow-up Master |
Subject aims expressed by acquired skills and competences
To obtain knowledge focused on explanation of quality management principles from the point of top managers view, as well as on implementation and development selected methods and tools for customer feedback and following methods oriented to discovering areas for quality management systems improvement. To understand special requirements of automotive industry to quality management systems.
Teaching methods
Lectures
Tutorials
Summary
Subject is oriented to explanation of top management role within quality management systems and application of methods and tools of strategic quality management as benchmarking, self-assessment, partnership with suppliers programs, excellence models etc. Part of learning is devoted to explanation of special requirements of automotive industry to quality management systems.
Compulsory literature:
Recommended literature:
Way of continuous check of knowledge in the course of semester
E-learning
Integrovaný systém modulární počítačové podpory výuky ekonomicko-technického zaměření (http://lms.vsb.cz): Vzdělávací modul 3 – Systémy managementu jakosti: submodul Systémy managementu jakosti II. VYKYDAL, D.; NENADÁL, J. Systémy managementu kvality. Studijní opory. Ostrava: VŠB-TU Ostrava, 2015. NENADÁL, J. Systémy managementu jakosti II. Studijní opory. Ostrava: VŠB-TU Ostrava, 2008.
Other requirements
There are no additional requirements for students.
Prerequisities
Co-requisities
Subject has no co-requisities.
Subject syllabus:
1. Principles and concepts of modern quality management systems.
2. Leadership and its application at quality management systems.
3. Top management responsibility within quality management systems.
4. Benchmarking – meaning and use within quality management.
5. Customer satisfaction measurement – meaning and procedures.
6. Customer loyalty measurement – meaning and procedures.
7. Programs of partnership with suppliers.
8. Processes and organization performance measurements.
9. EFQM Excellence Model – fundamentals and criteria.
10. Self- assessment of organizations – meaning and procedures.
11. RADAR framework and its application at quality management.
12. Automotive industry requirements related to quality management systems – part I.
13. Automotive industry requirements related to quality management systems – part II.
14. Integration of management systems.
Conditions for subject completion
Occurrence in study plans
Occurrence in special blocks
Assessment of instruction