639-3017/01 – Advanced Quality Management Systems (PSMK)

Gurantor department	Department of Quality Management	Credits	6
Subject guarantor	Ing. David Vykydal, Ph.D.	Subject version guarantor	Ing. David Vykydal, Ph.D.
Study level	undergraduate or graduate	Requirement	Compulsory
Year	1	Semester	winter
		Study language	Czech
Year of introduction	2019/2020	Year of cancellation
Intended for the faculties	FMT	Intended for study types	Follow-up Master

Instruction secured by
Login	Name	Tuitor	Teacher giving lectures
VYK37	Ing. David Vykydal, Ph.D.

Extent of instruction for forms of study
Form of study	Way of compl.	Extent
Full-time	Credit and Examination	3+2
Part-time	Credit and Examination	16+0

Subject aims expressed by acquired skills and competences

To obtain knowledge focused on explanation of advanced quality management principles from the point of top managers view, as well as on implementation and development selected methods and tools for various systems measurement, including customer feedback and following methods oriented to discovering areas for quality management systems improvement. To understand special requirements of automotive industry to quality management systems.

Teaching methods

Lectures
Tutorials
Project work

Summary

To obtain knowledge focused on explanation of quality management principles from the point of top managers view, as well as on implementation and development selected methods and tools for customer feedback and following methods oriented to discovering areas for quality management systems improvement. To understand special requirements of automotive industry to quality management systems.

Compulsory literature:

OAKLAND,J.: Total Quality Management and Operational Excellence. Text with Cases. London: Routledge, 2014.ISBN 978-0-415-63550-9 GOETSCH, D,L. and S. DAVIS: Quality Management for Organizational Excellence. 7th Edition. Harlow: Pearson Education Limited, 2012. ISBN 978-0132558983 Van NEDERPELT, P., W.M.: Object - Oriented Quality and Risk Management. Releigh: Lulu Press, 2012. ISBN 978-1-291-037-35-7 KANJI, G., K.: Measuring Business Excellence. London : Routledge, 2015. ISBN 978-1-138-86399-6 NENADÁL,J.: Quality Management System II. http://katedry.fmmi.vsb.cz/opory_fmmi

Recommended literature:

HAYES,B.E.: Beyond Ultimate Question. A Systematic Approach to Improve Customer Loyalty. Milwaukee. ASQ Quality Press, 2009,ISBN 978-0-87389-772-3 JURAN,M.J. and DeFEO,J.A.: Juran´s Quality Handbook. Sixth Edition. New York: McGraw Hill, 2010. ISBN 978-0-07-162973-7

Way of continuous check of knowledge in the course of semester

Combined exam. Working-out of two individual projects. Passing running as well as creditś tests. Presentation at 80 % of excercises or seminars as minimum.

E-learning

Other requirements

There are no additional requirements for students.

Prerequisities

Subject has no prerequisities.

Co-requisities

Subject has no co-requisities.

Subject syllabus:

1. Principles and concepts of modern quality management systems. 2. Leadership and its application at quality management systems. 3. Top management responsibility within quality management systems. 4. Benchmarking – meaning and use within quality management. 5. Customer satisfaction measurement – meaning and procedures. 6. Customer loyalty measurement – meaning and procedures. 7. Programs of partnership with suppliers. 8. Processes, management systems and organization performance measurements. 9. EFQM Excellence Model – fundamentals and criteria. 10. Self- assessment of organizations – meaning and procedures. 11. RADAR framework and its application at quality management. 12. Automotive industry requirements related to quality management systems – part I. 13. Automotive industry requirements related to quality management systems – part II. 14. Integration of management systems - fundamentals and procedures.

Conditions for subject completion

Conditions for completion are defined only for particular subject version and form of study

Occurrence in study plans

Academic year	Programme	Zaměření	Form	Study language	Tut. centre	Year	Type of duty
2024/2025	(N0413A270002) Quality Management and Control of Industrial Systems	MKR	K	Czech	Ostrava	1	Compulsory	study plan
2024/2025	(N0413A270002) Quality Management and Control of Industrial Systems	MKR	P	Czech	Ostrava	1	Compulsory	study plan
2023/2024	(N0413A270002) Quality Management and Control of Industrial Systems	MKR	P	Czech	Ostrava	1	Compulsory	study plan
2023/2024	(N0413A270002) Quality Management and Control of Industrial Systems	MKR	K	Czech	Ostrava	1	Compulsory	study plan
2022/2023	(N0413A270002) Quality Management and Control of Industrial Systems	MKR	K	Czech	Ostrava	1	Compulsory	study plan
2022/2023	(N0413A270002) Quality Management and Control of Industrial Systems	MKR	P	Czech	Ostrava	1	Compulsory	study plan
2021/2022	(N0413A270002) Quality Management and Control of Industrial Systems	MKR	K	Czech	Ostrava	1	Compulsory	study plan
2021/2022	(N0413A270002) Quality Management and Control of Industrial Systems	MKR	P	Czech	Ostrava	1	Compulsory	study plan
2020/2021	(N0413A270002) Quality Management and Control of Industrial Systems	MKR	K	Czech	Ostrava	1	Compulsory	study plan
2020/2021	(N0413A270002) Quality Management and Control of Industrial Systems	MKR	P	Czech	Ostrava	1	Compulsory	study plan
2019/2020	(N0413A270002) Quality Management and Control of Industrial Systems	MKR	P	Czech	Ostrava	1	Compulsory	study plan
2019/2020	(N0413A270002) Quality Management and Control of Industrial Systems	MKR	K	Czech	Ostrava	1	Compulsory	study plan

Occurrence in special blocks

Block name	Academic year	Form of study	Study language	Year	W	S	Type of block	Block owner

Assessment of instruction