639-3017/02 – Advanced Quality Management Systems (PSMK)

Gurantor departmentDepartment of Quality ManagementCredits6
Subject guarantorprof. Ing. Jaroslav Nenadál, CSc.Subject version guarantorprof. Ing. Jaroslav Nenadál, CSc.
Study levelundergraduate or graduate
Study languageEnglish
Year of introduction2019/2020Year of cancellation
Intended for the facultiesFMTIntended for study typesFollow-up Master
Instruction secured by
LoginNameTuitorTeacher giving lectures
NEN20 prof. Ing. Jaroslav Nenadál, CSc.
VYK37 Ing. David Vykydal, Ph.D.
Extent of instruction for forms of study
Form of studyWay of compl.Extent
Full-time Credit and Examination 3+2
Part-time Credit and Examination 16+0

Subject aims expressed by acquired skills and competences

To obtain knowledge focused on explanation of advanced quality management principles from the point of top managers view, as well as on implementation and development selected methods and tools for various systems measurement, including customer feedback and following methods oriented to discovering areas for quality management systems improvement. To understand special requirements of automotive industry to quality management systems.

Teaching methods

Lectures
Tutorials
Project work

Summary

To obtain knowledge focused on explanation of quality management principles from the point of top managers view, as well as on implementation and development selected methods and tools for customer feedback and following methods oriented to discovering areas for quality management systems improvement. To understand special requirements of automotive industry to quality management systems.

Compulsory literature:

OAKLAND,J.: Total Quality Management and Operational Excellence. Text with Cases. London: Routledge, 2014.ISBN 978-0-415-63550-9 GOETSCH, D,L. and S. DAVIS: Quality Management for Organizational Excellence. 7th Edition. Harlow: Pearson Education Limited, 2012. ISBN 978-0132558983 Van NEDERPELT, P., W.M.: Object - Oriented Quality and Risk Management. Releigh: Lulu Press, 2012. ISBN 978-1-291-037-35-7 KANJI, G., K.: Measuring Business Excellence. London : Routledge, 2015. ISBN 978-1-138-86399-6 NENADÁL,J.: Quality Management System II. http://katedry.fmmi.vsb.cz/opory_fmmi

Recommended literature:

HAYES,B.E.: Beyond Ultimate Question. A Systematic Approach to Improve Customer Loyalty. Milwaukee. ASQ Quality Press, 2009,ISBN 978-0-87389-772-3 JURAN,M.J. and DeFEO,J.A.: Juran´s Quality Handbook. Sixth Edition. New York: McGraw Hill, 2010. ISBN 978-0-07-162973-7

Way of continuous check of knowledge in the course of semester

Combined exam. Working-out of two individual projects. Passing running as well as creditś tests. Presentation at 80 % of excercises or seminars as minimum.

E-learning

Other requirements

There are no additional requirements for students.

Prerequisities

Subject has no prerequisities.

Co-requisities

Subject has no co-requisities.

Subject syllabus:

. Principles and concepts of modern quality management systems. 2. Leadership and its application at quality management systems. 3. Top management responsibility within quality management systems. 4. Benchmarking – meaning and use within quality management. 5. Customer satisfaction measurement – meaning and procedures. 6. Customer loyalty measurement – meaning and procedures. 7. Programs of partnership with suppliers. 8. Processes, management systems and organization performance measurements. 9. EFQM Excellence Model – fundamentals and criteria. 10. Self- assessment of organizations – meaning and procedures. 11. RADAR framework and its application at quality management. 12. Automotive industry requirements related to quality management systems – part I. 13. Automotive industry requirements related to quality management systems – part II. 14. Integration of management systems - fundamentals and procedures.

Conditions for subject completion

Full-time form (validity from: 2019/2020 Winter semester)
Task nameType of taskMax. number of points
(act. for subtasks)
Min. number of points
Credit and Examination Credit and Examination 100 (100) 51
        Credit Credit 40  20
        Examination Examination 60  31
Mandatory attendence parzicipation: 80%

Show history
Part-time form (validity from: 2019/2020 Winter semester)
Task nameType of taskMax. number of points
(act. for subtasks)
Min. number of points
Credit and Examination Credit and Examination 100 (100) 51
        Credit Credit 40  20
        Examination Examination 60  31
Mandatory attendence parzicipation: 80%

Show history

Occurrence in study plans

Academic yearProgrammeField of studySpec.ZaměřeníFormStudy language Tut. centreYearWSType of duty
2020/2021 (N0413A270003) Quality Management and Control of Industrial Systems MKR P English Ostrava 1 Compulsory study plan
2020/2021 (N0413A270002) Quolity Management and Control of Industrial Systems MKR K Czech Ostrava 1 Compulsory study plan
2020/2021 (N0413A270002) Quolity Management and Control of Industrial Systems MKR P Czech Ostrava 1 Compulsory study plan
2019/2020 (N0413A270002) Quolity Management and Control of Industrial Systems MKR P Czech Ostrava 1 Compulsory study plan
2019/2020 (N0413A270002) Quolity Management and Control of Industrial Systems MKR K Czech Ostrava 1 Compulsory study plan
2019/2020 (N0413A270003) Quality Management and Control of Industrial Systems MKR P English Ostrava 1 Compulsory study plan

Occurrence in special blocks

Block nameAcademic yearForm of studyStudy language YearWSType of blockBlock owner
FMT+9360 2020/2021 Full-time English Optional 600 - Faculty of Materials Science and Technology - Dean's Office stu. block
FMT-new subjects 2019/2020 Full-time English Optional 600 - Faculty of Materials Science and Technology - Dean's Office stu. block