711-0522/02 – Communication Skills (Kom Dov)

Gurantor departmentDepartment of Social SciencesCredits2
Subject guarantorMgr. Jana Matochová, Ph.D.Subject version guarantorMgr. Jana Matochová, Ph.D.
Study levelundergraduate or graduate
Study languageCzech
Year of introduction2004/2005Year of cancellation2007/2008
Intended for the facultiesEKFIntended for study typesBachelor
Instruction secured by
LoginNameTuitorTeacher giving lectures
JAS17 PhDr. Iva Jašková
MAT17 Mgr. Jana Matochová, Ph.D.
PAL04 Mgr. Libuše Páleníčková, Ph.D.
Extent of instruction for forms of study
Form of studyWay of compl.Extent
Full-time Credit 0+2

Subject aims expressed by acquired skills and competences

- to characterize of types interpersonal communication - to recognize effective communication from ineffective - to understand empathy - to recognize positional and principal negotiating - to illustrate parallel transaction - to apply methods of leading interview - to analyze interpersonal styles in solving conflict - to demonstrate styles of manipulation

Teaching methods



The goal of seminary is to provide basic teoretical cnowledge of the psychology in the human communication and allow practice of choosen communication skills and technics.

Compulsory literature:

Mühleisen, Stefan, Nadine Oberhuber. Karrierefaktor Soft Skills. Haufe Lexware, 2005. ISBN 978-3-448-06825-2. Gabriele Peters-Kühlinger, Friedel John. Soft Skills. Haufe Lexware, 2008. ISBN: 978-3-648-03431-6.

Recommended literature:

Les Giblin. How to be People Smart. Editorial Renuevo, 2011. ISBN: 978-1-937-09403-4. D. Paul. COMMUNICATION STRATEGIES Second Edition 1 STUDENT´S BOOK. Heinle ELT part of Cengage Lea, 2008.ISBN: 9814232599.

Way of continuous check of knowledge in the course of semester



Další požadavky na studenta


Subject has no prerequisities.


Subject has no co-requisities.

Subject syllabus:

1. General analysis human communication. Purpose of communication, communication context, communication motives. 2. Nonverbal communication. 3. Verbal communication. Paralinguistic. Principles of verbal communication. 4. Mistakes in judgment of others. 5. Empathy. Feedback. 6. Techniques of interviewing. 7. Influencing. Maneuver and manipulation. 8. The basic hostile pressure methods. 9. Negotiation. 10.Conflicts and solving. 11.Interpersonal styles. 12.Transactional analysis. 13.Psychological aspects of mas-media communication. 14.Intercultural communication. Dimension of time in communication.

Conditions for subject completion

Full-time form (validity from: 1960/1961 Summer semester)
Task nameType of taskMax. number of points
(act. for subtasks)
Min. number of points
Exercises evaluation Credit 85 (85) 0
        Written exam Written test 85  0
Mandatory attendence parzicipation:

Show history

Occurrence in study plans

Academic yearProgrammeField of studySpec.FormStudy language Tut. centreYearWSType of duty
2006/2007 (B6202) Economic Policy and Administration (6202R040) Regional Development P Czech Ostrava 3 Choice-compulsory study plan
2005/2006 (B6202) Economic Policy and Administration (6202R010) Finance (00) Finance P Czech Ostrava 3 Choice-compulsory study plan
2005/2006 (B6202) Economic Policy and Administration (6202R049) Accounting and Taxes (00) Účetnictví a daně P Czech Ostrava 3 Choice-compulsory study plan

Occurrence in special blocks

Block nameAcademic yearForm of studyStudy language YearWSType of blockBlock owner