711-0522/08 – Communication Skills (Kom Dov)

Gurantor department	Department of Social Sciences	Credits	2
Subject guarantor	Mgr. Jana Matochová, Ph.D.	Subject version guarantor	Mgr. Jana Matochová, Ph.D.
Study level	undergraduate or graduate	Requirement	Choice-compulsory type B
Year	2	Semester	summer
		Study language	English
Year of introduction	2015/2016	Year of cancellation	2022/2023
Intended for the faculties	FS	Intended for study types	Follow-up Master, Bachelor

Instruction secured by
Login	Name	Tuitor	Teacher giving lectures
MAT17	Mgr. Jana Matochová, Ph.D.
PAL04	Mgr. Libuše Páleníčková, Ph.D.
SCH0130	Mgr. Martina Schneiderová, Ph.D.

Extent of instruction for forms of study
Form of study	Way of compl.	Extent
Full-time	Graded credit	2+1
Part-time	Graded credit	0+8

Subject aims expressed by acquired skills and competences

- to characterize of types interpersonal communication - to recognize effective communication from ineffective - to understand empathy - to recognize positional and principal negotiating - to illustrate parallel transaction - to apply methods of leading interview - to analyze interpersonal styles in solving conflict - to demonstrate styles of manipulation

Teaching methods

Lectures
Seminars
Tutorials

Summary

The goal of seminary is to provide basic teoretical cnowledge of the psychology in the human communication and allow practice of choosen communication skills and technics.

Compulsory literature:

MüHLEISEN, Stefan and Nadine OBERHUBER. Karrierefaktor Soft Skills. Haufe Lexware, 2005. ISBN 978-3-448-06825-2. PETERS-KüHLINGER, Gabriele and John FRIEDEL. Soft Skills. Haufe Lexware, 2008. ISBN 978-3-648-03431-6.

Recommended literature:

GIBLIN, Les. How to be People Smart. Les Giblin Books, 2011. ISBN 9781937094034. PAUL, David. Communication strategies level 2. Heinle ELT, 2010. ISBN 9789814232623.

Way of continuous check of knowledge in the course of semester

seminar paper on the selected topic, a written test

E-learning

MS Teams

Other requirements

There are no other requirements for students.

Prerequisities

Subject has no prerequisities.

Co-requisities

Subject has no co-requisities.

Subject syllabus:

1. General analysis human communication. Purpose of communication, communication context, communication motives. 2. Nonverbal communication. 3. Verbal communication. Paralinguistic. Principles of verbal communication. 4. Mistakes in judgment of others. 5. Empathy. Feedback. 6. Techniques of interviewing. 7. Influencing. Maneuver and manipulation. 8. The basic hostile pressure methods. 9. Negotiation. 10.Conflicts and solving. 11.Interpersonal styles. 12.Transactional analysis. 13.Psychological aspects of mas-media communication. 14.Intercultural communication. Dimension of time in communication.

Conditions for subject completion

Full-time form (validity from: 2019/2020 Winter semester, validity until: 2022/2023 Summer semester)

Task name	Type of task	Max. number of points (act. for subtasks)	Min. number of points	Max. počet pokusů
Graded credit	Graded credit	100	51	3

Valid from	Valid until	Mandatory attendence participation
May 20, 2019 10:51:32 AM	May 20, 2019 10:56:40 AM	active participation in seminars directed reading written test

Mandatory attendence participation: active participation in seminars (80%) directed reading written test

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Conditions for subject completion and attendance at the exercises within ISP: Final written test

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Occurrence in study plans

Academic year	Programme	Branch/spec.	Spec.	Zaměření	Form	Study language	Tut. centre	Year	W	S	Type of duty
2021/2022	(N0714A270012) Control of Machines and Processes				P	English	Ostrava	2			Choice-compulsory type B	study plan
2019/2020	(N0715A270009) Industrial Engineering				P	English	Ostrava	2			Choice-compulsory type B	study plan

Occurrence in special blocks

Block name	Academic year	Form of study	Study language	Year	W	S	Type of block	Block owner

Assessment of instruction

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